Mitchell Lane Email & Phone Number

Brisbane, QLD, AU

Brisbane, Queensland, Australia

As Partnerships Coordinator tasks are focused around servicing existing national partners, working on the SLSA licensing portfolio and support Surf Sport events including partner acquisitions. Key deliverable and achievements - acquired and serviced the naming rights sponsors for the Australian IRB Championships- successfully delivered all partner.

Brisbane, Queensland, Australia

• The workforce and volunteer coordinator role was contracted for the United Cup event in Brisbane. The event ran for 7 competition days at the Queensland Tennis Centre and Pat Rafter Arena. The workforce and volunteer.
• managing a volunteer workforce team of 230 from the initial phase of recruitment through to the end of the event
• operational support and delivery of areas including accreditation, spectator services, player services, court services, tournament operations and transport.
• delivered reward and recognition programs including years of service, ace of the day and our overall volunteer of the year award.

Brisbane, Queensland, Australia

• I performed the Match Manager role for the South East Queensland based International Cricket content, this included 2 T20's, a Tour Match and the GABBA test. This role is primarily tasked with the following.
• Liaising with match officials to outline the relevant playing conditions
• Communicating with team officials and ground staff on any changes to the playing conditions including timings, weather and scores
• Effective communication to all interested stakeholders including broadcasters around match details through the time of play

Brisbane, Queensland, Australia

• My role of Football Property and Logistics Manager included:
• Developing effective working relationships with players and football department staff
• Management of casual trainer staff on training and match days to service the needs of the playing group
• Delivery of all required training and match equipment including organising travel of up to 1 tonne of equipment on a weekly basis. Things included footballs, playing uniforms, recovery equipment
• Liaising with external venues and travel providers to organise movements of equipment
• General maintenance of equipment and facilities including being the primary contact for Stadiums Queensland for issues surrounding our Gabba training and office spaces.

Brisbane, Queensland, Australia

• My role of Club Compliance and Operations Coordiantor was a mandated AFL requirement for all clubs. the primary purpose fo the role was to lead the Club in regards to all Risk and Compliance issues in regards to the.
• Liaise with AFL on risk mitigation strategies implemented by the club as required
• Educate all players and staff on the rationale behind the protocols to enhance compliance
• Responsible for Government required data collection and risk mitigation plans
• Management of club testing logistics and compliance through the use of external parties and systems
• Management of facility access and scheduling

Melbourne, Victoria, Australia

• The Australian Open is a tennis tournament held annually at Melbourne Park in Melbourne, Australia. The tournament is the first of the four Grand Slam tennis events held each year, preceding the French Open, Wimbledon.
• Opening and closing of any one of 4 gym locations including an offsite gym at Crown Metropol
• Making sure facilities and equipment was left neat and tidy
• Field general tournament based questions from athletes, coaches and support staff

Queensland, Australia

• As the Match and Training Operations Coordinator I was tasked with facilitating the COVID Safe Men's Ashes Quarantine Training program at Metricon Stadium. The primary role was to deliver the Queensland Health approved.
• Delivering fencing overlay creating an internal exclusion zone allowing teams to train whilst in quarantine
• Building sound relationships with team managers to resolve issues external to the quarantine space
• Delivering COVID approved processes including team movements, cleaning, and food services with support of the Stadium staff
• Successfully delivered the entire bump, delivery and pack down of the Australia A and England Lions tour match which is considered a first class match

Brisbane, Queensland, Australia

• Tennis Australia is the governing body for the sport of tennis in Australia. The organisation exists to promote tennis and to conduct domestic and international tournaments on behalf of Australia, including the.
• Resolving identified coach CRM issues to ensure the appropriate renewal process could occur
• Cross checking online records with the Tennis Australia Database to identify issues and trends with coaches
• Staff management

Gold Coast, Queensland, Australia

• Cricket Australia (CA) is the national governing body for the game of cricket in Australia. Australian cricket is administered by one national body, six state and two territory associations. It connects to cricket’s.
• Delivering a COVID 0 hotel operation
• Building sound relationships with team managers to resolve issues with the hotel
• Delivering the logistical elements with the hotel around room plans, meal times and gym use with minimal cross over to public and between teams

Melbourne, Victoria, Australia

• Cycling Australia (CA), the trading name of the Australian Cycling Federation Inc, was the national governing body for bicycle racing in Australia, and represented the interests of affiliated cycling clubs and State.
• Acted as the primary escalation point for staff surrounding major system changes and insurance questions
• Providing management and support for the Cycling membership platform (TidyHQ) and 27,000 members
• Completed numerous weekly and monthly tasks including end of month finance summaries and boardreports
• Managing a team of up to 6 staff, including casual employees.Key Achievements:
• Successfully implemented a membership product refinement, simplifying the number of products formembers from 17 to 9.

Melbourne, Australia

• Hockey Victoria (HV) Inc. is the peak governing body for the sport of hockey in Victoria. The association’s role is to service the 150 clubs and associations (85 Regional & 65 Metropolitan), and the 20,000 plus playing.
• Supporting the delivery of the very first round of clinics in Ballarat
• Managing the budget and ordering of equipment for 4 of the on board state hockey associations
• Onboarding WA hockey to be an early adopter of the use of the pads to inevitably roll out the participation programs across the state

Melbourne, Australia

• Tennis Australia is the governing body for the sport of tennis in Australia. The organisation exists to promote tennis and to conduct domestic and international tournaments on behalf of Australia, including the.
• Using excel to cross check CRM reported participation numbers against a registered coach survey outlining participation numbers
• Reviewing up to 250 coach and club based websites to identify, costs, registration processes and the use of ANZ Tennis Hot Shots digital assets including logos
• Supported the Coach team on updating the ANZ Tennis Hot Shots app and the updated filming of content

Melbourne, Victoria, Australia

• The Australian Grand Prix Corporation is responsible for staging the Formula 1® Australian Grand Prix in Melbourne.My main responsibilities as the Activations and Special Events Coordinator included:
• Management of sponsor activations and digital entitlements
• Corporate Hospitality management, including furniture and catering planning and delivery
• Liaising with key on-site and operational staff to ensure compliance of activation spaces
• Liaising with suppliers and obtaining quotes/following up invoices.
• Operational delivery of corporate hospitality suites and activation spaces during the event

Melbourne, Victoria, Australia

• Tennis Australia is the governing body for the sport of tennis in Australia. The organisation exists to promote tennis and to conduct domestic and international tournaments on behalf of Australia, including the.
• Distribution and fulfillment of the up to 100,000 participant and program coordinator equipment including racquets, nets and balls
• Delivery of multiple family and child based ANZ Hot Shots Tennis activations during the 2019 Australian Open, including the Annual Kids day help prior to the Australian Open starting which saw over 15,000 families attend
• Implementation of system and process enhancements with Fuji Xerox reporting
• Day to day admin and logistics of multiple conferences and management of ANZ Hot Shots activations including supporting state based Tennis AssociationsMy key achievements included:
• Created a new and more efficient reporting process through excel and cutting the process time by more then 30 minutes

Sydney, Australia

• The 2018 Invictus Games was an adaptive mulit-sport event for wounded, injured and ill veteran and active defence personnel, held in Sydney, New South Wales, Australia. The fourth Invictus Games, an event founded in.
• Implementation of Spectator Services policies and procedures and adapting where necessary to the specific needs of the venue
• Creation of content and delivery of Spectator Services volunteer team training in specific duties of their roles
• Oversee the resolution of the major issues within front of house operations on multiple venues
• Lead the Spectator Service game-time workforce for optimal performance and retention; provide consistent direction, support and leadership to all Spectator Services workforce (paid and volunteer staff) Key Achievements
• Created and delivered Team Leader volunteer Role Specific Training for 30 volunteers, as well as delivered Venue Specific Training across all Sydney Olympic Park venues for 150 Spectator Service volunteers

Gold Coast Mc, Queensland, Australia

• The Gold Coast 2018 Commonwealth Games (GC2018) welcomed more than 6,600 athletes and team officials from 70 Commonwealth nations and territories to the Gold Coast and event cities Brisbane, Cairns and Townsville, to.
• Assisted in developing training content for 3,300 Spectator Services Volunteers.
• Delivered on-boarding programs for Venue and Deputy Venue Manager as well as 32 Spectator Services Interns from Griffith University.
• Revising and implementing venue operational plans,
• Applying and adapting policies and procedures,
• Participating in venue simulation and testing exercises, resolution of venue issues and ensuring integrated relationships with other key operational Functional Areas.Key Achievements

Melbourne, Australia

• Cricket Australia (CA) is the national governing body for the game of cricket in Australia. Australian cricket is administered by one national body, six state and two territory associations. It connects to cricket’s.
• Managing the recruitment, training and ongoing performance of two full time and three casual staff.
• Managing the escalation of any major issues or system bugs, whilst attempting to resolve core issues with the Digital team to improve overall system features and performance.
• Liaising with other business functions such as Marketing to deliver email content and campaigns and Finance to reconcile budgets and program finances.Key Achievements:
• Developed a comprehensive online resource system through Zendesk in order to help our customers self serve for any enquiries or issues they might have.
• Overtook the management of first level support for MyCricket, bringing the system in house and saving the business significant time and money.

Melbourne, Australia

• The National Helpdesk was a key focus of the Cricket Australia Market Development team in providing a service to club cricket coordinators and working with the states and territories to benefit junior participation.
• Providing phone and email support for clubs, volunteers, parents and teachers who participated in MILO in2CRICKET, MILO T20 Blast, School Ambassador, Cricket Smart, MILO T20 Blast School Cups and Sporting Schools.
• Facilitated and delivered a number of sponsor run activations to help facilitate the growth of cricket including standard children’s clinics but also a World Record Attempt, Season Launches and Big Bash League.
• Database management - Cricket Australia based systems such as MyCricket (competitions management) and theCROWD (field force management and database).Key Achievements
• Oversaw the implementation of an Australian first centralised helpdesk function for a National Sports Organisation.
• Developed a reporting system to measure the increased awareness of the national helpdesk, which saw growth in enquiries year-on-year.

Melbourne, Australia

The game and Market Development Intern was 14 week based contract and I was responsible for servicing the MILO in2CRICKET and MILO T20 Blast National Helpdesk through the busiest period of the year with a key focus on providing a high level of service as set out by the National Helpdesk Coordinator.

Warrnambool, Victoria

• Roles and responsibilities included:
• General bar tender duties
• Stock management
• Staff management

Diploma, Counseling Psychology

Sports Management/Business, Sports Management, Marketing

Started at University of Ballarat and finished as a student of Federation University Australia. Finished with a double degree in sports.

Vce, High School