Mitchell Lane Email & Phone Number

As an Outbound Sales Manager, I believe that energy and enthusiasm are just as important as strategy and skill. With over 19 years of experience leading high-performing sales teams, I’m passionate about driving results through a blend of motivation, expertise, and a people-first leadership approach.I take pride in fostering a culture of positivity and resilience, ensuring that each team member feels empowered to exceed their targets while delivering exceptional customer experiences. My leadership style is all about unlocking potential—whether that’s coaching new team members or helping seasoned professionals refine their techniques. I understand that outbound sales requires persistence and confidence, and I bring both to every challenge we face.Here are a few things I focus on:Enthusiastic Leadership: I lead by example, setting a tone of optimism and drive that inspires my team to perform at their best.Team Development: My passion lies in mentoring and training teams to sharpen their sales techniques, ensuring they feel confident and equipped to handle every interaction.Customer-Centric Focus: I know that great sales come from understanding customer needs deeply and communicating value clearly, which is why I emphasize both relationship-building and results.I thrive in fast-paced environments and enjoy the challenge of turning obstacles into opportunities. My goal is to not only hit targets but to exceed them—creating a culture of sustained success along the way.Let’s connect if you’re looking for someone who brings enthusiasm, expertise, and a deep commitment to driving sales success."

• 

  Call Center Manager

  Accor Vacation Club

  Aug 2005 - Oct 2024 - Gold Coast, Queensland, Australia

  Team Management:Recruit, train, and mentor agents.Monitor performance and provide regular feedback.Conduct performance evaluations and set goals for team members.Performance Monitoring & Reporting:Track KPIs such as talk time & conversion ratesMotivate agents to meet or exceed goals.Call Quality Assurance:Monitor live and recorded calls for compliance and quality.Provide feedback and training to improve call handling and sales techniques.Team Development & Coaching:Offer ongoing coaching to enhance performance.Conduct training sessions on product knowledge and customer interaction.Process Improvement:Streamline processes to improve efficiency.Problem Solving & Conflict Resolution:Handle escalated calls and resolve complex customer issues.Scheduling & Resource Management:Create agent schedules Collaboration with Other Departments:Work with marketing, sales, and IT to align on campaigns and maintain technology.Motivation & Incentives:Develop incentive programs to keep agents motivated.Recognize top performers and promote team-building activities.Budgeting & Cost Control:Manage the call center budget and optimize cost per lead or sale.Customer Experience Management:Ensure customer satisfaction is prioritized in every call.Address customer feedback and improve the overall experience.