Lead the international Customer Care, Warehousing and Logistics teams, including managing relationships with third party warehouse providers, to accurately process and deliver internal and external requests, Return Material Authorizations (RMA) and Field Service part requests in an ERP system. Develop and manage business processes related to all internal and external customer activities, including capital sales, consumables sales and service parts in a global sales environment and to measure and improve overall team efficiency. Define metrics and, using a CRM database, develop the tools necessary to track activities as well as the reports necessary to show that all KPIs are being met or exceeded. Develop and maintain the processes necessary to maintain full traceability of medical device distribution and ensure transactional accuracy in regards to inventory and billing.

Based in Sanford, NC, M. Lassiter Photography has a wide array of experience in wedding, portrait, sports, promotional, and live music photography. Additionally, M. Lassiter Phototgraphy has the equipment and experience to produce high-defintion video for your band, business, or live event.

Closely collaborate with Engineering and Marketing to create effective technical knowledge transfer in support of launching new products and services and establish the business processes and systems to implement AAD’s business operations including Order Fulfillment, Inventory and Quality Management, asset tracking and version control, as well as customer and field sales technical support. Create user documentation and serve as interface to oversee 3rd party manufacturing. Create and maintain user documentation for end users on the operation and maintenance of robotic equipment. Interact with end users to diagnose and resolve all technical issues.

Manage all processes related to sales of consumables or upgrades to customers, including pricing, order acceptance, processing, customer interaction, and invoicing. Collaborate with Inventory, Planning, and Procurement on forecasting and planning to optimize availability and achieve inventory turns objectives based on open sales orders and historical usage by setting safety stock levels. Participate in the selection, negotiation and monitoring of shipping and logistics partners both for small package carriers, LTL shippers, and white glove specialty carriers. Develop and maintain metrics on a weekly and monthly basis to track performance against key objectives and assist in the management and continuous improvement of supply chain efficiency. Manage the returns process for all replacement parts, including tracking and reporting outstanding returns and following up with customers and the field. Audit, approve and process all related shipping/freight and supplier invoices. Responsible for supervising, coaching, counseling and communicating responsibilities to the fulfillment administration staff.

Subject matter expert for spare parts and consumables for complex pharmaceutical automation equipment. Responsible for the optimization of spare parts inventory, including change management and "BOM" level of spares. Performed data analysis on consumables sales and parts usage and trends with multiple variables, with an emphasis on safety stock levels based on logical predictions from historical usage by customer and region. Supported Technical Support organization with questions regarding parts and assemblies, and revision level changes.

Support a Windows user community of 350+ users with all facets of telecom and desktop support, including server and network configurations, and telephony moves, adds, and changes.

Act as single point of contact and Project Manager for Information Systems, documenting requirements and proposing solutions for multiple voice and data projects in Nortel Networks, including infrastructure design and installation for several Nortel buildings and high profile / high technology areas. Responsible for the project management and technical support of complex employee relocations involving large numbers of simultaneous moves with a strong focus on customer service.