Mitchell Lederman Email & Phone Number

Madison, Wi, Us

Madison, Wisconsin, United States

Madison, Wisconsin

Serve as the Casualty Claims LOB Guidewire ClaimCenter Lead, which involves collaboration with vast stakeholder group, oversight of overall system deployment, defect process, system workaround identification, prioritization of system enhancements, I/S requirements, testing, validation, release communications, and deployment.Directly drove, from a holistic and cross-functional perspective, 125 system enhancements resulting in multi-million dollar savings via end users operating more efficiently in the system as well as mitigating compliance risks.

Madison, Wisconsin Area

Developed and implemented Casualty Claims LOB initiatives to further support Personal Lines strategic pillars: Provide exceptional claim experiences, ensure accurate claim payments, operate more efficiently, and engage employees & agents.Specifically, this involved overseeing strategy of Bodily Injury claims, which included, implementation of Standard Work, formal file review program, Negotiation Skills Program (Carl Van), and Injury Claim IQ/Third Party Demand Review software.

Milwaukee, Wisconsin

Investigated, managed, and adjudicated field property losses as well as complex, large losses for the challenging territory of Milwaukee, Wisconsin and surrounding suburbs.Consistent leader of Key Performance Indicators (Production, Cycle Time, Onsite Settlement, Customer Service, and File Quality) among all of the Midwest field property department.

Warrenville, Illinois

Investigated, managed, and adjudicated less complex dwelling and contents Homeowners claims for all 50 states.Consistent leader of Key Performance Indicators (Production, Cycle Time, Customer Service, and File Quality) among all of the Midwest desk property department.

Warrenville, Illinois

Trained Guidewire ClaimCenter to the entire auto claims department, which involved development of training materials/job aids/modules, updates to standard work, and communication of process changes.

Warrenville, Illinois

Investigated, managed, and adjudicated Auto Physical Damage claims for all 50 states.In addition to assigned claim workload, handled FNOL’s/customer status calls on a daily basis for all 50 states.Consistent office leader as it related to all performance metrics.

Master’S Degree, Liberal Arts And Sciences/Liberal Studies, 3.78

Bachelor’S Degree, Sociology And Anthropology, 3.52

Activities and Societies: Duke Football-Four-Year Football Letterman -Four Time ACC Academic Honor Roll -2009 ESPN Academic All District.