Hold over $215K in personal sales during first year of employment, holding 53% of store sales an assistant manager and 55% as a managerSupervise sales staff, manage timecards, and provide feedback to encourage increased sales goals and professional growth Use systems to manage supply chain and plan purchasing needs Analyze store data to identify errors and discrepancies in supply Develop business strategies to increase customer pool, expand store traffic, and optimize performance to increase profitability each month Conduct monthly visits to local companies and present the benefits of a partnership, which has established 20+ new customer accounts to dateManage social accounts and promotion efforts. This includes increasing the store’s number of Google reviews by 79%, pushing us to a 4.7 star rating Complete daily administrative tasks and ensure the store practices are in compliance with the latest policies and procedures Discuss business strategy with owners to stay ahead of local competition

Assisted with customer needs and offered information on services, promotions, and products Managed customer complaints and provided solutions to ensure satisfaction at the completion of the transaction Studied the market’s latest trends and technology, including staying up to date on competitors’ information

Managed the certified HAZMAT Training Program for warehouse personnel, members of management, and new hires Developed and implemented process improvement efforts with the HAZMAT training team as well as other warehouse teams Discussed the internal process quality and employee satisfaction KPIs with leadership as the training program responsibilities expanded Coached and counseled employees through monitoring efficiency and provided feedback through mentorship meetings and performance reviews Maintained inventory through the use of WM systems

Managed a 15+ person team to ensure the best service and environment was provided to clients Trained team members in client safety, upkeep of documentation, scheduling software, and HIPPA regulations Facilitated numerous partnerships with local care and retirement facilities Enforced and encouraged the importance of both physical and mental health through training sessions and meetings Coordinated communications with families and health care providers to inform them of updated treatment and care plans