Mitchell Mccarthy Email & Phone Number

Gold Coast, Qld, Au

Gold Coast, Queensland, Australia

o Assist with ITS Communication, facilitation and trainingo Assist with the all areas of ITS reportingo Maintenance of ITS, policies, processes and general documentation.o Work Queue Management via ticketing toolo Answering incoming calls, queries via various methodso Ownership of key support tasks end to end through to completiono Assist and support with all areas of The BUSY group within ITS Supporto Collaborate on business projects to ensure that support and security issues are addressed throughout the project lifecycle.o Assist with VIP support to the business to the highest standard with a strong focus on customer supporto Assist with building, and nurturing customer relationshipso Assist with the administration ensuring the ITS SLA’s meets the business needso Technical and Security training of staff and orienting them on how to use computer hardware and software systemso Participates in security investigations and compliance reviews as requestedo Assist with monitoring reports and security logs for unusual events.o Ensure all incidents are reported and handled in alignment with The BUSY Group policies and procedureso Assist with providing co-ordination across efforts being delivered by the Security and Desktop Support Team, as part of the wider Enterprise Services Teamo Working with key member of an onsite support focused teamo Participating in incident management, problem management, root cause analysis and change management following internal processeso Assist with ensuring all hardware/software installations and routine upgrades are implemented according to Service Level Agreements.o Asset with all areas of ITS asset management

Gold Coast, Queensland, Australia

* Responsible for accurate and timely administrative and processing activities* Ensuring information provided by apprentices and employers is entered accurately* Processing incentive and loan payments

Gold Coast, Queensland, Australia

Provided exceptional customer service and safe transportation for passengers in a high-demand, fast-paced urban environment. Demonstrated strong communication skills, adaptability, and problem-solving abilities in various situations. Maintained a clean and well-maintained vehicle, ensuring passenger comfort and safety. Utilized Uber's built-in navigation technology to efficiently navigate through traffic and unfamiliar routes. Managed accurate financial records, and balanced earnings. Consistently received positive feedback and high ratings from passengers, reflecting a commitment to professionalism and customer satisfaction.

Gold Coast, Queensland, Australia

● Google AdWords Management Firm - Premier Google Partner● Cold call prospective business clients throughout Australia and New Zealand and book them in fora free Health Check.● Gather details of prospective clients relating to their AdWords account (length of time active, login habits, understanding of the platform, business requirements, etc).● Perform Health Check for pre-booked prospective clients and ensure they are aware of currentaccount performance, and how performance could be improved by Get More Traffic.● Maintain a high level of knowledge about AdWords functions, and also the features of Get MoreTraffic management packages.● Meet daily and weekly sales targets.● Maintain friendly and professional client interactions.

Gold Coast, Queensland, Australia

● Field customer service enquiries● Help customers select a Foxtel package that suits their needs.● Process multiple customer orders /accessory purchases per day.● Recommend and process sales of value add products and services.● Manage a wide variety of customer service and administrative tasks to resolve customer issuesquickly and efficiently.● Assist other employees on customer service policies and service level standards as required.● Inform customers about offers and promotions in a friendly and engaging manner.● Present a friendly and approachable manner to all customers.● Maintain detailed knowledge of popular Foxtel programs and features, also assisting otheremployees with details and current promotional information as needed.● Accurately process sales and upgrades of Foxtel packages and accessories.● Maintain a clean and tidy kiosk.● Perform weekly stocktakes and ensure adequate stock available.● Make changes to existing customer accounts.● Handle billing enquiries and process payments.● Maintain friendly and professional customer interactions.● Always demonstrating a “Customer First” attitude.● Demonstrate use of Foxtel equipment to customers.

Helensvale, Queensland, Australia

● Recommend products for customers based on their needs and budget● Exchange or refund damaged or unneeded products for customers quickly and efficiently.● Greet all customers in a friendly manner upon entry into the store.● Maintain a high level of product knowledge.● Check and ready new stock deliveries for display and sale.● Process eftpos and Cash purchases.● Accurately complete End of Day checklists, including balancing cash takings and preparing floatfor the next day.

Dorking,

Help coordinate recruitment and training for Christmas grottos across the UK.● Make initial telephone contact with applicants to determine suitability for employment.● Travel to numerous locations throughout the United Kingdom to interview potential applicants forvarious roles.● Prepare report for management each day detailing outcomes of interviews with applicants.● Ensure a high standard of training in customer service and effective use of technical equipment forall staff (e.g. cameras, computers, photo printers, cash registers, EFTpos machines).● Ensure on-site managers were familiar with end-of-day processes including accurate stocktaking,reporting and reconciliation of daily sales.● Attend sales and training meetings with company directors● Liaise with shopping centre management and event teams to ensure Great Grottos was providingthe best possible service.● Organise staff rosters● Organise and deliver replacement stock to sites as required.● Collecting excess stock and returning to warehouse after Christmas season● Assisting with post-Christmas stocktake.● Assisted with creation of new inventory procedure for grotto props, costumes and equipment’s.

Surrey, England, United Kingdom

● Go Door-to-door to sign up prospective customers to receive a free roof health check and quote from a qualifiedSpecialist.● Attend sales and training meetings with team.● Manage team performance and moral.● Travel to locations throughout southern England as specified by management.● Determine specific “knocking routes” for canvassing team.

• Initial Contact with injured employees & with employers• Claims coding• Training and coaching sites (NSW Workcover Legislation• Calculating weekly Workers Compensation Entitlements• Generating wage memo• Reconciliation of Workers Compensation wages• Keying wages• Liaising with site about errors and solutions• Reconciliation of cheques• Audit and review claims (wages)• Generating payroll reports• Assisting to update procedures surrounding Weekly Compensation resulting from the changes to the Workers Compensation legislation• Actively involved in developing, trialling and delivering training for employers regarding Workers Compensation wages• Streamlining of existing Workers Compensation payment procedures within WOW Care• Active member of the WOW Care Social Club for 12 months

Basingstoke, England

• Meeting and greeting children and their families, admitting them into the Grotto and maintaining an orderly queue.• Assisting to ensure each child is photographed and has a quality interview with Santa.• Closing the queue for Santa's breaks or end of day.• Ensuring the pre-booking appointment list is completed.• Ensuring that all aspects of Health & Safety are observed. • Being polite and calm when dealing with customers, referring any difficulties to the Grotto Manager.• Handling cash and operating EFTPos machine.