Mitchell Moorehead Email & Phone Number

Kansas City, Missouri, United States

Kansas City, Missouri, United States

- Responsible for project management efforts on a client site within the Veteran's Affairs healthcare system.- Facilitate several recurring meetings between both internal and external stakeholders in client success ranging in purpose from project centric to investigative work.- Responsible for leading incident management bridges and engaging the proper resources to correct faults discovered in live production environments.- Lead a team of multiple System Engineers by means of assigning tasks, assisting with technical questions, and providing guidance for the successful completion of in-flight projects.- Create, facilitate and execute technical project plans utilizing Microsoft Project and JIRA to create positive change in client systems- While working in the commercial space, I provided Front-End Windows and Back-End Linux support for Cerner Millennium system applications for a subset of four clients with an estimated total end user count of 31,000.- Support a multitude of code and solution upgrade projects simultaneously to promote ongoing technology currency efforts.- Establish strong working relationships with client contacts to help foster effective communication for purposes of issue resolution, effort planning, and production troubleshooting efforts.- Responsible for managing a ticket queue and turning issues around in a timely fashion.

Kansas City, Missouri Area

I worked as the primary Business Analyst on a machine learning project which was centered around saving users time as they file their taxes online, as well as on the H&R Block Online Systems team. My main responsibilities included communicating with product owners, developers, QA teams, and our offshore India-based office regarding different user stories surrounding the online product, attending daily Scrum meetings and giving updates on my work, and managing my task dashboard in Azure DevOps.

Lansing, Kansas

When working as a host, my main job was to seat customers at tables. I also took take out orders over the phone, and did some smaller things like bring clean cups to the drink fountain, and roll silverware when needed. When working as a waiter, I took orders, brought out food and drinks, took take out orders, and was responsible for providing great customer service.