Mitchell Munroe Email & Phone Number

Santa Clara, California

Senior Network Engineer with broad experience in all areas of data communications from the physical layer up to application• Protocols include RIP, OSPF, BGP,CDP, LLDP, IP, 802.1q, SIP, SCP, 802.11 a/b/g/n, telnet, SSH, TFTP, PPP, CHAP, PAP and RADIUS• Hands-on experience installing, configuring and troubleshooting the following• Cisco switches, Routers, ASA Firewalls, ISE, Firepower, Wireless Lan Controller and Anyconnect VPN client• Meraki Cloud based switches and Access Points, Ruckus Wi-Fi and SonicWALL Firewall• Cisco Voice including CUCM, CUPS, Unity Connection and phones • Test equipment includes WireShark, DG Sniffer, TIMs, Bert Testers, Fluke T1 tester and Fluke AirMagnet Wi-Fi tester.

San Francisco Bay Area

Install and configure Cisco Voice Gateways and Routers and switches and FirewallsProducts include Cisco ASA, 3850s, 4500, WLCs, Vocie GatewasTroubleshoot and resolve various CAT5 wiring and termination issuesDocument network changesCustomers include Appdirect, Netview, Single Point of Contact

Walnut Creek, Ca

• Respond to inbound inquiries and actively search for new prospects in need of end-to end IPTV, Wi-Fi and VoIP (class 5 and 4) solutions. • This diverse product line requires that I have an understanding of Codecs, encryption, security, IP Unicast and Multicast as well as the lower layer protocols required to support these technologies. • Respond to RFPs, create proposals, and monitor the installation and implementation phase of the sale.

I prospected for clients and perspective employees via telephone (cold calls), developed and maintained client relationships and negotiated salary and other compensation components.

I started at LifeMark Group as a Sales Consultant responsible for property and trust sales. In 2004 I was Rookie of the Year and continued to meet quota throughout my time at LifeMark Group. In 2006, I took on additional responsibility as an IT consultant with LifeMark in addition to my sales responsibilities.

In this position I served as a support engineer for the CVX 1800.

In 1997 I started with Bay Networks as a Senior Support Engineer in the Remote Access Server division. When Bay Networks was purchased by Nortel Networks, I maintained my focus on Remote Access servers. The CVX 1800 RAS product’s market segment was primarily Telcos. I was responsible for defining software features and bug fixes; hands on testing and bug replication in our labs as well as customer follow up. This position required exceptional communications skills. It also required a very strong and diverse technical background when defining feature requests or bug fixes for Nortel’s software developers. In this position I had hands on exposure to Wellfleet and Cisco routers, HP OpenView, as well as the Nortel products. I was the groups acknowledged expert in T1 and ISDN protocols and I provided T1 training to the rest of the support group. It was also required that I be comfortable with a variety of protocols and operating systems including IP, PPP, RIP,OSPF, windows and UNIX.