Mitchell Parks Email & Phone Number

Systems and software administrator for site-wide change control application. Plan and manage data/application migrations to common platform. Guide program rewrite of web-based tools.

Bonita Springs, Fl, Us

Employee when company separated from Hertz Corporation. Tasked with analyzing and improving work flows and processes.Guided financial reporting activities for various department groups to reduce and control the amount of overdue invoices in account portfolios.• Facilitated corporate migration to new application, M3, by ensuring mandatory scheduled and ad hoc reports were properly configured.• Directed data collection for SOX audits by coordinating with all managerial levels within department. • Developed and maintained departmental Key Performance Indicators (KPI's) to provide up-to-date portfolio statistics and collection performance.• Provided and articulated receivables reporting analysis in overall receivables aging, percent delinquent, DSO reporting, "Bad Debt" reporting, dispute analysis, and ad hoc projects to enable rapid, fact-based decision making and economic thinking.

Estero, Fl, Us

First member of team created to drive process excellence by developing new solutions that decreased resources while improving efficiency. Facilitated corporate strategy and financial planning by providing application support and data analysis to Fleet Services, Accounting, Acquisition, Procurement, and Marketing as well as other teams including upper management.• Collaborated with programming and system administration teams to identify areas of improvement, submitted the detailed work requests, and performed final testing of the changes.• Created and maintained database to provide management with system and application user security levels for regular SOX audits. Performed monthly security maintenance to achieve and maintain SOX compliance. • Worked with various vendors to obtain and assimilate their 3rd party data into Hertz’s systems to provide real-time, accurate information to effectively and efficiently direct corporate business strategy and planning.• Utilized various database tools: WebFOCUS, Access, Crystal Reports, and Microsoft SQL Server to generate and maintain 100+ new or existing business critical reporting processes.• Created process and procedure documentation as well as led training sessions for Fleet Services, Accounting, and Acquisition teams.

Estero, Fl, Us

Researched and tracked vehicle titles for disposal of units. Improved reports to allow for more accurate research and resolution of problem issues.• Enhanced monthly Estimated Time of Arrival report of 200,000 active vehicle orders by decreasing generation time from 4 days to 1.• Provided ongoing assistance as SME with other team members’ questions or issues.• Worked with programming to not only correct errors with user screens but enhance system screens to improve efficiency.

Armonk, New York, Ny, Us

Applied Hertz system knowledge on a larger scale to support the account beyond system level. Asked to join several, diverse teams to complete recurring data or process reviews to improve account support productivity and compliance.• Directed RAM (corporate rental Rates And Maintenance application) hardware upgrades and application release outages which involved coordinating complex workflow of numerous, Hertz and IBM teams across multi-platform environment including HP-UX, Linux, MPE, and IBM Mainframe systems that processed up to 100,000,000 transactions per day.• Conducted internal audits of IBM accounts with the Mock Audit team.• Tasked with researching Root Cause (RCA) of Severity 1 incident tickets to prevent recurrence of problems while improving system availability and resource usage efficiency. These results were presented at weekly meetings with managers and executives.• Monitored and maintained 50+ contractual Service Level Agreements (SLA) and Objectives (SLO).

Armonk, New York, Ny, Us

Transitioned to a lead role supporting the Hertz account. Liaised between IBM and Hertz management to maximize the partnership’s benefits to both companies. • Provided quarterly SOX audit data and ensured continued compliance.• Continued non-supervisory functions of Project Lead position at Hertz.• Assisted with RAM code releases and coordinated NonStop batch processing outages due to planned server outages or system failures.• Researched team’s RCA and SLA occurrences, developed plans to resolve problems, and implemented procedures to prevent future reoccurrence.

Estero, Fl, Us

Elevated to first such position of management with support group. Charged with directing primary shift of support analysts and developing tools to promote their success.• Supervised multi-platform support group of 4 direct reports and assisted with 12 additional personnel on other shifts and on-call.• Monitored and maintained system environment of 250+ UNIX (both HP-UX and AIX), NonStop, and MPE servers in addition to the applications that ran on them.• Responsible for batch schedule of 1,000+ jobs on multiple servers.• Developed and coordinated system outage plans between the administration, programming, database, and network groups.• Counseled employees whose work was substandard and implemented plan for improvement.• Created education plan to facilitate development of new group members and cross-train existing group members.

Estero, Fl, Us

Continued Systems Support Analyst duties while becoming more active in the roles of fellow team members. Tasked with creating new or fine tuning existing processes to improve overall team efficiency.• Analyzed system performance tools, researched reported problems, and created solutions to both errors and system inefficiencies.• Configured HP OpenView and Data Protector as well as developed new tools to customize monitoring and backup of 200+ systems and 300+ applications.• Aided the development, testing, and implementation to a new reservation system of 90+ servers through a three phase process.• Mentored fellow team members and assisted them with training and problem resolution.

Estero, Fl, Us

Investigated problems reported by other teams and facilitated their resolution. Worked with any and all teams necessary to improve process flow and system performance as well as remediate server issues.• Researched system resource levels to optimize UNIX application batch processing.• Supported the migration of 9 European country's (daily, monthly, and yearly) financial processing to a centralized data center and monitored the daily processing.• Analyzed 4,500+ programs to resolve job abends and errors.

Provided application support to the process that determined company bond values based upon government Treasury bond values.• Ran nightly batch schedule.• Analyzed company market areas and stability ratings.• Tracked stock and bond values to validate program reports.• Reviewed quarterly SEC filings for all companies being traded on the stock market.

Developed production schedule for valve and gauge component parts in machine shop.• Forecasted future demand based on historic business sales data.• Worked with plant manager to coordinate machine downtimes for refitting.• Communicated production issues with sales department to maximize customer awareness and satisfaction.