Mitchell Parks Email & Phone Number

Systems and software administrator for site-wide change control application. Plan and manage data/application migrations to common platform. Guide program rewrite of web-based tools.

Bonita Springs, FL, US

• Employee when company separated from Hertz Corporation. Tasked with analyzing and improving work flows and processes.Guided financial reporting activities for various department groups to reduce and control the amount.
• Facilitated corporate migration to new application, M3, by ensuring mandatory scheduled and ad hoc reports were properly configured.
• Directed data collection for SOX audits by coordinating with all managerial levels within department.
• Developed and maintained departmental Key Performance Indicators (KPI's) to provide up-to-date portfolio statistics and collection performance.
• Provided and articulated receivables reporting analysis in overall receivables aging, percent delinquent, DSO reporting, "Bad Debt" reporting, dispute analysis, and ad hoc projects to enable rapid, fact-based decision.

Estero, FL, US

• First member of team created to drive process excellence by developing new solutions that decreased resources while improving efficiency. Facilitated corporate strategy and financial planning by providing application.
• Collaborated with programming and system administration teams to identify areas of improvement, submitted the detailed work requests, and performed final testing of the changes.
• Created and maintained database to provide management with system and application user security levels for regular SOX audits. Performed monthly security maintenance to achieve and maintain SOX compliance.
• Worked with various vendors to obtain and assimilate their 3rd party data into Hertz’s systems to provide real-time, accurate information to effectively and efficiently direct corporate business strategy and planning.
• Utilized various database tools: WebFOCUS, Access, Crystal Reports, and Microsoft SQL Server to generate and maintain 100+ new or existing business critical reporting processes.
• Created process and procedure documentation as well as led training sessions for Fleet Services, Accounting, and Acquisition teams.

Estero, FL, US

• Researched and tracked vehicle titles for disposal of units. Improved reports to allow for more accurate research and resolution of problem issues.
• Enhanced monthly Estimated Time of Arrival report of 200,000 active vehicle orders by decreasing generation time from 4 days to 1.
• Provided ongoing assistance as SME with other team members’ questions or issues.
• Worked with programming to not only correct errors with user screens but enhance system screens to improve efficiency.

Armonk, New York, NY, US

• Applied Hertz system knowledge on a larger scale to support the account beyond system level. Asked to join several, diverse teams to complete recurring data or process reviews to improve account support productivity.
• Directed RAM (corporate rental Rates And Maintenance application) hardware upgrades and application release outages which involved coordinating complex workflow of numerous, Hertz and IBM teams across multi-platform.
• Conducted internal audits of IBM accounts with the Mock Audit team.
• Tasked with researching Root Cause (RCA) of Severity 1 incident tickets to prevent recurrence of problems while improving system availability and resource usage efficiency. These results were presented at weekly.
• Monitored and maintained 50+ contractual Service Level Agreements (SLA) and Objectives (SLO).

Armonk, New York, NY, US

• Transitioned to a lead role supporting the Hertz account. Liaised between IBM and Hertz management to maximize the partnership’s benefits to both companies.
• Provided quarterly SOX audit data and ensured continued compliance.
• Continued non-supervisory functions of Project Lead position at Hertz.
• Assisted with RAM code releases and coordinated NonStop batch processing outages due to planned server outages or system failures.
• Researched team’s RCA and SLA occurrences, developed plans to resolve problems, and implemented procedures to prevent future reoccurrence.

Estero, FL, US

• Elevated to first such position of management with support group. Charged with directing primary shift of support analysts and developing tools to promote their success.
• Supervised multi-platform support group of 4 direct reports and assisted with 12 additional personnel on other shifts and on-call.
• Monitored and maintained system environment of 250+ UNIX (both HP-UX and AIX), NonStop, and MPE servers in addition to the applications that ran on them.
• Responsible for batch schedule of 1,000+ jobs on multiple servers.
• Developed and coordinated system outage plans between the administration, programming, database, and network groups.
• Counseled employees whose work was substandard and implemented plan for improvement.

Estero, FL, US

• Continued Systems Support Analyst duties while becoming more active in the roles of fellow team members. Tasked with creating new or fine tuning existing processes to improve overall team efficiency.
• Analyzed system performance tools, researched reported problems, and created solutions to both errors and system inefficiencies.
• Configured HP OpenView and Data Protector as well as developed new tools to customize monitoring and backup of 200+ systems and 300+ applications.
• Aided the development, testing, and implementation to a new reservation system of 90+ servers through a three phase process.
• Mentored fellow team members and assisted them with training and problem resolution.

Estero, FL, US

• Investigated problems reported by other teams and facilitated their resolution. Worked with any and all teams necessary to improve process flow and system performance as well as remediate server issues.
• Researched system resource levels to optimize UNIX application batch processing.
• Supported the migration of 9 European country's (daily, monthly, and yearly) financial processing to a centralized data center and monitored the daily processing.
• Analyzed 4,500+ programs to resolve job abends and errors.

• Provided application support to the process that determined company bond values based upon government Treasury bond values.
• Ran nightly batch schedule.
• Analyzed company market areas and stability ratings.
• Tracked stock and bond values to validate program reports.
• Reviewed quarterly SEC filings for all companies being traded on the stock market.

• Developed production schedule for valve and gauge component parts in machine shop.
• Forecasted future demand based on historic business sales data.
• Worked with plant manager to coordinate machine downtimes for refitting.
• Communicated production issues with sales department to maximize customer awareness and satisfaction.