Mitchell Trow Email & Phone Number

Reporting to the Chief Operating Officer; Supplier Management, Internal & External Audits & ISO Certifications, 1st Line Risk & Control, IT Asset Management, Business Management and Change

London, United Kingdom

Enterprise Portfolio Management; Performance, Investment & Change Governance Prioritisation, Resource Management, Suppliers and Delivery Systems

London, United Kingdom

• Working on the top priority change programme for a global financial institution, key activities:
• Front Office Transformation; Implementation of Corporate / Commercial Banking customer re-segmentation to improve efficiency and service, (Jul 15 to Jul 16)
• Governance; Target Operating Model governance for the set up of a new bank (Dec 14 to Jul 15)

London

• Reporting to the Group Head of Operations:
• As an integral part of a newly formed Operations executive team, establishing the Target Operating Model for Barclays Operations
• Mobilising workstreams to create a portfolio of transformational initiatives for Operations targeting c£100m of run rate saves
• Design, implementation and management of programme governance and reporting systems

London, United Kingdom

• Establishing the Programme Office for the largest singular workstream of Barclays Transform Programme

Canary Wharf, London

• Chief of Staff, trusted deputy providing direct support and counsel for the Global Operations Officer, focusing on all aspects of strategy development, execution, BAU / supplier performance and governance
• Development and implementation of the Groups Rightshoring Strategy including the ‘Go to Location & capabilities’, Supplier Strategy, Rightshoring Toolkit and MI & Reporting approach and standards
• Coordination of Rightshoring activity across the Barclays Group through facilitation of the Groups Rightshoring Steering Committee

London

• Performance oversight for Barclays Shared Services (BSS) in India
• Developing and maintaining the strategic build out plan for BSS
• Performance oversight for and relationship management with the Groups largest 3rd party BPO supplier in India

London, United Kingdom

• Establishing the roadmap for the transformation of UKRB Operations footprint through levers such as outsourcing/offshoring, automation, consolidation and process improvement
• Management and oversight of Retail Banks offshoring agenda and pipeline

London, United Kingdom

• Stabilisation of Barclays USD clearing operations (New York) following outsource
• Management and oversight of Retail Banks offshoring agenda and pipeline
• Planning & execution of country analysis for South Africa & Philippines as offshoring destinations

Various

• Various projects including
• The first offshoring of a Barclays ‘Mission Critical’ process (Payments)
• Managing from inception to closure, the offshoring of Trade processing activity with the resultant transfer of c150 positions to the supplier and closure of 2 onshore processing centres
• Successful delivery of a solution for French Euro payments to allow Barclays to exit from a French clearing system and pool Euro liquidity in the UK

New York

• Seconded to Proponix, a joint venture company and based 50% in New York and 50% in the UK
• Responsibility for 2 major workstreams in a highly complex global project of change to establish an industry utility involving 3 partner banks and a Technology provider located in 3 different continents.