Mitchell Wallis Email & Phone Number

In my role as a Territory Operations Manager at Optus, I work closely with Store Managers and key stakeholders to ensure operational excellence and compliance standards are met across the territory. By analysing reports and identifying areas for improvement, I am able to implement solutions that enhance store performance, operational compliance and profitability. I also provide valuable operational coaching to leaders, serving as a key knowledge source for operations and compliance.

In my role as an Account Manager at Optus, I operated as the key point of contact for local businesses, facilitating growth through technology and top-notch service. By strategically expanding the customer base within my designated territory, I successfully increased revenue for the company. Building and nurturing strong relationships with stakeholders and clients was crucial in driving business development and ensuring high levels of client satisfaction.

Store Manager Central Coast NSW - Managing a large head count ranging from 10+ Staff Members. Managing individual performance across 12 different levels of KPI Analysis, developing larger SA3 marketing and performance growth campaigns for my area. A heavy coaching and development based role, assisting my team in growing and changing with our customer base to adapt and profit in any climate. A truly challenging and rewarding role, I thrive in a position where I have a team to lead to new heights.

Flagship Central Coast NSW - Assisting in running the largest foot traffic site in Hunter Metro NSW. Managing a diverse range of customers and team members, from performance based management to career growth and development for my team. During this period I also was the Assistant Manager in a site that came 2nd in NSW for its Tier and named Assistant Manager Of The Year for Hunter Metro.

• Acted as a key liaison for local businesses, driving growth through innovative technology solutions and Telco services.• Collaborated with small to medium businesses to optimize their operations and enhance customer experiences.• Implemented tailored strategies to meet the unique needs of SoHo and Micro businesses, resulting in increased revenue and customer satisfaction.

Australia

Sydney, Australia

Responsible for identifying, researching and generating new leads by building relationships for different, exciting and challenging annual and new campaigns each quarter. Calling to engage and have meaningful conversations with C-suite executives, high-level decision makers and those with key responsibilities across Australia and New Zealand to invite them to attend one of the business leading conferences and training courses.