Mitchell Wang Email & Phone Number

Los Angeles Metropolitan Area

San Diego, California

• Inbound call center for home services: internet, tv, phone and security. Licensed with 12 different service providers (ex. ATT, Spectrum, COX, Viasat, etc).
• Job entailed right fitting customers with the services that fit their specific needs and regional availability.
• Once Consumer Brands was acquired by Centerfield our role no longer was just to sell, but also to create scripts for outsourced call centers to use along with advancing the operations of the software used.
• Consistently ranked among top 3 in performance each month out of a 24 person sales team. This was due to a combination of customer close rate and units per sale.
• Recognition by ATT regional VP for exceptional customer service

San Diego, California, United States

• A staffing agency that constantly finds new ways to build brands and interact with consumers to demo client products. My department specifically focused on recruiting, training and driving sales insideCostco warehouses.
• Job entailed constantly training new individuals to sell products inside Costcowarehouses, driving sales and maintaining vendor relations
• Oversaw and ensured the success of a pilot program in Pacific Northwest which hasnow expanded to a nationwide scale per Costco’s request
• Created all sales and product training material (7 different vendors)
• Trained 300+ individuals on sales tactics, engagement methods and how to effectivelyapply it to specific products in different markets
• Consistently exceeded location average sales by 33% or more for one of Costco’sexclusive products – Yardline Premium Sheds

Greater San Diego Area

• Delivered record YOY store sales results. Stores sales increased by 5-10% each year during term as manager
• Supervised 30 employees – Source, train, and develop talent
• Oversaw restaurant operations such as: scheduling, human resource matters, reconciling receipts, developing and implementing successful strategies to enhance performance, drive continuous improvement in operation.
• Created and reinforced a customer focused culture that delivered industry leading levels of customer service (4.5 star rating on yelp)

Greater San Diego Area

• Authorized T-Mobile dealer. Locations were kiosks in the mall and required actively greeting consumers to build rapport, trust and earned time to teach them about the service.
• Encouraged and assisted sales teams to self-succeed, hit personal quotas, and exceed customer expectations
• Consistent high-performance and revenue achievement lead to management of three separate locations
• Location development for low producing sites and retraining employee techniques and processes to maintain long term success
• Locations were kiosks in shopping malls – duties were engaging shoppers, building rapport and trust, finding the need, and finally showing the value and benefit of our product and service.

• T-Mobilizer Award- Awarded by Robert Dotson CEO/President for high-customer service performance during 2007 Scripps Ranch fires
• Winners Circle 2007, top performer in Southern California region
• 130% to quota average for the 2007 year
• 200% to quota first month on commission base
• Follow-up on existing consumer and business accounts, offered/updated clientele of new products & promotions, provided excellent customer service

Bachelor'S In Marketing, Business Administration And Management, General

Associates, Business Administration And Management, General