• Bridge the gap between technology and the customer, helping clients understand and utilize the newly implemented systems• Manage multiple projects in different stages at the same time, ensuring deadlines are met and extended when nessassary• Ensure the transition is smooth and has no impact on the business’ customers, to be able to provide world class service

• Resolved issues reported by customers in a timely manner while the customer was kept informed and up to date through the entire process• Worked in a high-volume arena where multi-tasking was a must to organize the challenges of customers reporting issues and developing a plan to address that issue• Professionally helped clients quickly but thoroughly to give the customer the best experience while keeping customer queues down to a manageable level

• Managed a large portfolio of more than 2500 business banking customers remotely• Kept sales and customer satisfaction numbers above goal to maximize profit in the division• Achieved operational excellence by ensuring all regulatory training, deadlines, and standards were met and completed

• Cold called on new businesses in an effective manner to ensure strong sales growth and develop future relationships • Continuously exceeded quarterly metrics and other goals • Used a consultative approach in profiling to stand out in a highly competitive industry

• Professionally manages an assigned portfolio of business customers while also growing the business to reach maximum profitability• Focused on commercial lending with client to acquire property, refinance, and improve cash flow• Managed cash manager relationship to not only make sales but to ensure customers were satisfied with the servies to make them long term

• Built and maintained quality relationships with business and consumer customers through relationship building and world class customer service• Acted as a trusted financial advisor to businesses customers by being proactive in relationship management• Assisted small businesses with streamlining and growing their businesses by offering banking solutions and service second to none

• Managed and grew a team of employees to provide the best service while meeting quarterly banking center goals• Ensured not only sales numbers were exceeded by the team, but the branch would always lead in customer service scores to make sure to have return customers• Operations were a critical part of the branch’s success and was able to always provide excellent scores to ensure all regulations and laws were being followed by all employees