Mitchell Cole Email & Phone Number

Katy, TX, US

Katy, Texas, United States

• Manage the entire product lifecycle - Ideate, prioritize, execute, and deliver solutions.
• Write work items, acceptance criteria, acceptance tests, mockups, and other required parts of the work items
• Clearly communicate product vision, solutions, and use-cases through documentation, workflow diagrams, and mockups.
• Connect with customers and gather feedback.
• Oversee Release Management, create a checklist that details the work each department needs to do before a new version can be released.
• Work with each department to ensure pre-release tasks are completed in a timely manner.

Houston, Texas, United States

• Identify areas where efficiency, communication, and transparency can be improved. Implement various projects to improve those areas using new software or process, streamlined workflows, or automations.
• Planned, implemented and provided admin management for a new Zendesk ticketing system for the entire company in 1.5 months. Defined and implemented workflow and escalation points for eight departments. Averaging 2,000.
• Implemented new corporate processes and systems using Trello, Zapier, Zendesk, Twilio, and Power Automate to streamline and automate employee life cycle: including: new hire process, automated email notification to new.
• Create training materials for the IT department including written documentation and training videos (Camtasia)
• Gathered business requirements, designed infrastructure, built, and administered a SharePoint site as document repository for all training materials, company information, onboarding information, as well as main company.
• Built a custom policy and procedure repository in SharePoint, complete with custom approval processes and email reminders.

• Assess gaps in software functionality and plan improvements using client feedback and industry knowledge/experience
• Build and manage the backlog, iterations, and roadmap for each of our products
• Conduct and run Sprint Planning and Sprint Demo meetings for each team’s sprints
• Manage developer and QA teams, have daily check-ins regarding progress
• Provide clarifications for all team
• Manage all mass communication with client base, including new releases and large-scale problems

Houston, Texas

• Planned, executed, and managed software implementation process for clients
• Conducted training sessions to introduce and teach software to administrative and training teams
• Worked with clients to understand project requirements and configure both the software, and processes, to meet those requirements
• Deploy ConvergePoint software onto client SharePoint environments (SharePoint On Premise/SharePoint Online)
• Conducted QA testing on new and current software
• Handle support tickets at all levels including responding by ticket update or direct call, and coordinate with additional resources if necessary