Mitchell Cole Email & Phone Number
@convergepoint.com
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Who is Mitchell Cole? Overview
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Mitchell Cole is listed as Business Analyst and Product Manager at ConvergePoint, a company with 47 employees, based in Katy, Texas, United States. AeroLeads shows a work email signal at convergepoint.com and a matched LinkedIn profile for Mitchell Cole.
Mitchell Cole previously worked as Business Analyst/Product Manager at Convergepoint and Implementation Specialist at Amcap Mortgage, Ltd. Mitchell Cole holds Bachelor Of Business Administration (Bba), Management Information Systems And Services from Texas A&M University.
Email format at ConvergePoint
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AeroLeads found 1 current-domain work email signal for Mitchell Cole. Compare company email patterns before reaching out.
About Mitchell Cole
Experienced Software Implementation Specialist with a demonstrated history of working in the information technology and services industry. Skilled in Enterprise Software, Corporate Training, Software Support, and Software Documentation. Strong information technology professional with a Bachelor of Business Administration (BBA) focused in Management Information Systems and Services from Texas A&M University.
Listed skills include Microsoft Office, Student Affairs, Event Planning, Public Speaking, and 13 others.
Mitchell Cole's current company
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Mitchell Cole work experience
A career timeline built from the work history available for this profile.
Business Analyst/Product Manager
Current- Manage the entire product lifecycle - Ideate, prioritize, execute, and deliver solutions.
- Write work items, acceptance criteria, acceptance tests, mockups, and other required parts of the work items
- Clearly communicate product vision, solutions, and use-cases through documentation, workflow diagrams, and mockups.
- Connect with customers and gather feedback.
- Oversee Release Management, create a checklist that details the work each department needs to do before a new version can be released.
- Work with each department to ensure pre-release tasks are completed in a timely manner.
Implementation Specialist
- Identify areas where efficiency, communication, and transparency can be improved. Implement various projects to improve those areas using new software or process, streamlined workflows, or automations.
- Planned, implemented and provided admin management for a new Zendesk ticketing system for the entire company in 1.5 months. Defined and implemented workflow and escalation points for eight departments. Averaging 2,000.
- Implemented new corporate processes and systems using Trello, Zapier, Zendesk, Twilio, and Power Automate to streamline and automate employee life cycle: including: new hire process, automated email notification to new.
- Create training materials for the IT department including written documentation and training videos (Camtasia)
- Gathered business requirements, designed infrastructure, built, and administered a SharePoint site as document repository for all training materials, company information, onboarding information, as well as main company.
- Built a custom policy and procedure repository in SharePoint, complete with custom approval processes and email reminders.
Project/Product Manager
- Assess gaps in software functionality and plan improvements using client feedback and industry knowledge/experience
- Build and manage the backlog, iterations, and roadmap for each of our products
- Conduct and run Sprint Planning and Sprint Demo meetings for each team’s sprints
- Manage developer and QA teams, have daily check-ins regarding progress
- Provide clarifications for all team
- Manage all mass communication with client base, including new releases and large-scale problems
Software Implementation Specialist
- Planned, executed, and managed software implementation process for clients
- Conducted training sessions to introduce and teach software to administrative and training teams
- Worked with clients to understand project requirements and configure both the software, and processes, to meet those requirements
- Deploy ConvergePoint software onto client SharePoint environments (SharePoint On Premise/SharePoint Online)
- Conducted QA testing on new and current software
- Handle support tickets at all levels including responding by ticket update or direct call, and coordinate with additional resources if necessary
Colleagues at ConvergePoint
Other employees you can reach at convergepoint.com. View company contacts for 47 employees →
Muralidharan K
Colleague at Convergepoint
Chennai, Tamil Nadu, India, India
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BP
Balakrishnan P
Colleague at Convergepoint
Greater Chennai Area, India
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AM
Anthony Mugilan A
Colleague at Convergepoint
Chennai, Tamil Nadu, India, India
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SA
Sakthikannan Annan Babu
Colleague at Convergepoint
Chennai, Tamil Nadu, India, India
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AL
Andy Lara
Colleague at Convergepoint
Houston, Texas, United States, United States
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AK
Abu Koshy
Colleague at Convergepoint
Chennai, Tamil Nadu, India, India
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CF
Cori Farris
Colleague at Convergepoint
Houston, Texas, United States, United States
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RJ
Rebecca Joshua
Colleague at Convergepoint
Houston, Texas, United States, United States
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JR
Jeganathan Ravi
Colleague at Convergepoint
Chennai, Tamil Nadu, India, India
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RK
Ranjith Kumar
Colleague at Convergepoint
Chennai, Tamil Nadu, India, India
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Mitchell Cole education
Frequently asked questions about Mitchell Cole
Quick answers generated from the profile data available on this page.
What company does Mitchell Cole work for?
Mitchell Cole works for ConvergePoint.
What is Mitchell Cole's role at ConvergePoint?
Mitchell Cole is listed as Business Analyst and Product Manager at ConvergePoint.
What is Mitchell Cole's email address?
AeroLeads has found 1 work email signal at @convergepoint.com for Mitchell Cole at ConvergePoint.
Where is Mitchell Cole based?
Mitchell Cole is based in Katy, Texas, United States while working with ConvergePoint.
What companies has Mitchell Cole worked for?
Mitchell Cole has worked for Convergepoint and Amcap Mortgage, Ltd.
Who are Mitchell Cole's colleagues at ConvergePoint?
Mitchell Cole's colleagues at ConvergePoint include Muralidharan K, Balakrishnan P, Anthony Mugilan A, Sakthikannan Annan Babu, and Andy Lara.
How can I contact Mitchell Cole?
You can use AeroLeads to view verified contact signals for Mitchell Cole at ConvergePoint, including work email, phone, and LinkedIn data when available.
What schools did Mitchell Cole attend?
Mitchell Cole holds Bachelor Of Business Administration (Bba), Management Information Systems And Services from Texas A&M University.
What skills is Mitchell Cole known for?
Mitchell Cole is listed with skills including Microsoft Office, Student Affairs, Event Planning, Public Speaking, Student Development, Residence Life, Powerpoint, and Student Leadership.
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