Mitchell Smith Email and Phone Number
Mitchell Smith is a Customer Success/Learning and Development Leader - Customer Success | Learning Transformation | Digital Coaching | Learning Technology | Large-Scale Project Delivery | Talent Management at CoachHub - The digital coaching platform. Colleagues describe him as "Mitch is a unicorn in the overlap between CS and L&D. He brings 20+ years of L&D experience; so he has a clear sense of the Voice of the Customer. He is able to connect on a deep level with the priorities and initiatives that are important to L&D leaders. From the CS perspective, Mitch has a unique skill and mindset focused on operationalizing and scaling the CS function. If you're looking for a seasoned leader that can help bring scale and efficiency to your CS team (or any other department), I recommend Mitch. He's also a humble and reasonable teammate. He is highly collaborative and tactfully challenges ideas or strategies when appropriate. He demonstrates care for his team while calling them to a high standard in their work. He approaches work with objectivity and fairness. If you're looking for someone that operationalizes concepts into real world practice, talk to Mitch." and "I had the privilege of working with Mitch as a colleague and leader. Not only is Mitch an exceptional expert in all Talent Management and Learning aspects, he is a very strategic, influential, thought leader who is brilliant at creative problem solving. Many of Mitch’s solutions fundamentally elevated the direction of Talent Management at Anthem. He contributed directly to several award-winning programs and maintained strong focus on our internal clients. I leveraged Mitch as a mentor in my own career development on several occasions. Mitch is an invaluable talent that will have a positive impact on any organization. "
Coachhub - The Digital Coaching Platform
View- Website:
- coachhub.nl
- Employees:
- 3
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Head Of Customer Success, West And CentralCoachhub - The Digital Coaching Platform Apr 2022 - PresentRemote, Metro Denver Area• Oversaw 4x Book of Business growth for the West and Central Regions of North America including accounts such as Amazon, Sephora, and Smartsheet. • Exceeded all Key Performance Indicators for 2022 including Net Revenue Retention, Logo Retention, and Customer Health Score. • Designed and implemented an agile project management process to drive process improvement within North America Customer Success and served as the global lead for Customer Success enablement.
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Consultant, Training Center Of ExcellenceOneamerica Sep 2021 - Mar 2022Remote, Metro Denver Area•Developed learning strategy for Finance Transformation initiative focused on modernizing and streamlining financial and actuarial systems and processes. •Conducted learning needs analysis across multiple corporate and line of business functions in support of ERP, Accounting, and Actuarial system implementations. -
Staff Vice President, Learning And Leadership DevelopmentAnthem, Inc. Nov 2019 - Jun 2020Responsible for leadership and professional development, compliance training, and corporate learning infrastructure.• Led RFP and selection process for new Learning Experience Platform, aiming to improve employee journeys for learning, upskilling, and career mobility with a digital, personalized, and social experience.• Streamlined corporate annual compliance training by reducing content redundancy, combining related topics, creating role-based learning paths, and implementing test-out capabilities. Training was reduced up to 33% with anticipated saving of $1M+.• Converted in-person corporate strategy map session to a virtual experience, due to COVID-19, creating a 25-person team of virtual facilitators and producers to deliver multiple sessions for 700+ leaders. -
Staff Vice President, Talent ManagementAnthem, Inc. Jul 2018 - Nov 2019Led key areas of the talent management life cycle including onboarding, performance management, talent review, leadership and professional development, and coaching. • Revamped Succession and Key Talent selection process for Staff VP level and above, resulting in a more targeted identification of high-potential talent, moving from over 50% to less than 10% the following year.• Built new talent assessment process leveraging Hogan Assessments and Birkman Method Personality Assessment for executive new hire selection and high potential talent development. Conducted assessments for approximately 250+ Key Talent associates in first year.• Enhanced onboarding experience for new associates by reducing non-compliance training over 50%, implementing Welcome to Anthem gift bags, and eliminating up to 50 status emails sent prior to day one.
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Staff Vice President, Learning And DevelopmentAnthem, Inc. Apr 2017 - Jun 2018Accountable for training solutions for all functions supporting our Consumer and Specialty Business Division including Sales, Care Management, and Service Experience. Also led our enterprise initiative to optimize overall learning spend.• Reduced overall Learning and Development budget by 10.5%. • Transitioned 9% of the overall Learning and Development course portfolio to a microlearning-based Flipped Classroom model resulting in an 18.8% reduction in class completion time and liberating an estimated $2M worth of learner time. Achieved a 16 percentage point improvement in self-directed learning consumption.• Implemented an innovative learning delivery model called Service Segmentation that saved $1.5M annually and upskilled and certified over 150 non-L&D associates to develop and deliver learning solutions.• Led the decentralization of all technical training, $51.9M and 448 associates, from Human Resources to 11 Business Units and stood up a new Talent Development and Learning Operations Center of Excellence in Human Resources.
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Director, Learning And DevelopmentAnthem, Inc. Sep 2011 - Mar 2017Led the training team supporting our Care Management, Clinical Health Policy, and Provider Networking functions. Assumed additional responsibility in 2015 for our Learning Project Management team that supported over 100 annual enterprise projects.• Improved efficiency (cost per training hour) by 33.4% through cost reduction of 22.3% while meeting a 22.7% increase in learning demand.• Attained Best-in-class quality benchmarks (as measured by CEB’s Metrics That Matter) through continuous improvement efforts such as curriculum design, trainer upskilling, business unit alignment, and performance monitoring.• Piloted the Flipped Classroom modality with the redesign of a 4 week new hire class resulting in approximately 50% savings in trainer time.
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Manager, Learning Project ManagementAnthem, Inc. Jan 2008 - Aug 2011Built a new function and team focused on consulting and managing learning solutions in support of Anthem's Service Operations functions. Implemented over 100 learning solutions per year.I also led several organizational wide initiatives for the Performance Solutions department including the Performance Improvement team, consolidation of the Content Development function, development of the Outsourcing Support model, and creation of the Learning Career Framework (department competencies and job profiles)
Frequently Asked Questions about Mitchell Smith
What company does Mitchell Smith work for?
Mitchell Smith works for Coachhub - The Digital Coaching Platform
What is Mitchell Smith's role at the current company?
Mitchell Smith's current role is Customer Success/Learning and Development Leader - Customer Success | Learning Transformation | Digital Coaching | Learning Technology | Large-Scale Project Delivery | Talent Management.
Who are Mitchell Smith's colleagues?
Mitchell Smith's colleagues are Bernadette Cooper, Giulia Quagliato, Aliki Bardaka, Felicia Du, Piotr Poludnikiewicz 💛💙, Antonino Dirosa, Emma Colleary.
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