Mitchell Smith Email & Phone Number

Remote, Metro Denver Area

• Oversaw 4x Book of Business growth for the West and Central Regions of North America including accounts such as Amazon, Sephora, and Smartsheet.
• Exceeded all Key Performance Indicators for 2022 including Net Revenue Retention, Logo Retention, and Customer Health Score.
• Designed and implemented an agile project management process to drive process improvement within North America Customer Success and served as the global lead for Customer Success enablement.

Remote, Metro Denver Area

• Developed learning strategy for Finance Transformation initiative focused on modernizing and streamlining financial and actuarial systems and processes.
• Conducted learning needs analysis across multiple corporate and line of business functions in support of ERP, Accounting, and Actuarial system implementations.

• Responsible for leadership and professional development, compliance training, and corporate learning infrastructure.
• Led RFP and selection process for new Learning Experience Platform, aiming to improve employee journeys for learning, upskilling, and career mobility with a digital, personalized, and social experience.
• Streamlined corporate annual compliance training by reducing content redundancy, combining related topics, creating role-based learning paths, and implementing test-out capabilities. Training was reduced up to 33% with.
• Converted in-person corporate strategy map session to a virtual experience, due to COVID-19, creating a 25-person team of virtual facilitators and producers to deliver multiple sessions for 700+ leaders.

• Led key areas of the talent management life cycle including onboarding, performance management, talent review, leadership and professional development, and coaching.
• Revamped Succession and Key Talent selection process for Staff VP level and above, resulting in a more targeted identification of high-potential talent, moving from over 50% to less than 10% the following year.
• Built new talent assessment process leveraging Hogan Assessments and Birkman Method Personality Assessment for executive new hire selection and high potential talent development. Conducted assessments for approximately.
• Enhanced onboarding experience for new associates by reducing non-compliance training over 50%, implementing Welcome to Anthem gift bags, and eliminating up to 50 status emails sent prior to day one.

• Accountable for training solutions for all functions supporting our Consumer and Specialty Business Division including Sales, Care Management, and Service Experience. Also led our enterprise initiative to optimize.
• Reduced overall Learning and Development budget by 10.5%.
• Transitioned 9% of the overall Learning and Development course portfolio to a microlearning-based Flipped Classroom model resulting in an 18.8% reduction in class completion time and liberating an estimated $2M worth.
• Implemented an innovative learning delivery model called Service Segmentation that saved $1.5M annually and upskilled and certified over 150 non-L&D associates to develop and deliver learning solutions.
• Led the decentralization of all technical training, $51.9M and 448 associates, from Human Resources to 11 Business Units and stood up a new Talent Development and Learning Operations Center of Excellence in Human.

• Led the training team supporting our Care Management, Clinical Health Policy, and Provider Networking functions. Assumed additional responsibility in 2015 for our Learning Project Management team that supported over.
• Improved efficiency (cost per training hour) by 33.4% through cost reduction of 22.3% while meeting a 22.7% increase in learning demand.
• Attained Best-in-class quality benchmarks (as measured by CEB’s Metrics That Matter) through continuous improvement efforts such as curriculum design, trainer upskilling, business unit alignment, and performance.
• Piloted the Flipped Classroom modality with the redesign of a 4 week new hire class resulting in approximately 50% savings in trainer time.

Built a new function and team focused on consulting and managing learning solutions in support of Anthem's Service Operations functions. Implemented over 100 learning solutions per year.I also led several organizational wide initiatives for the Performance Solutions department including the Performance Improvement team, consolidation of the Content.