Mitchell Gehring Email & Phone Number

California, United States

Mountain View, Ca, Us

Mountain View, Ca, Us

• Created engaging web content that breaks down complex advertising products and concepts so businesses around the world can connect with people and grow their online presence• Used content management system (CMS) to manage help center content (FAQs, conceptual articles, troubleshooting guides) that 2+ million unique people access every quarter• Wrote in a simple, straightforward, and human way following voice and tone standards so all content was easy to read and localize for a global audience• Met tight publishing deadlines for multiple projects at a time while following standard practices and policy procedures• Collaborated with UX writers, product designers, researchers, and product marketing managers to build complete user experiences that incorporate help resources where they're needed most• Analyzed data to prioritize projects by impact and improve customer satisfaction• Tested and gained expert knowledge of different ads products to surface feedback to product teams• Navigated fast-moving, ambiguous product landscape through strong relationships with cross-functional partners across Marketing, Product Design, and Engineering• Designed innovative content experiments that helped understand drivers of value and shape overall education content strategy• Interacted with small businesses that were using Facebook business tools for the first time to launch their social media campaigns

Fremont, California, Us

• Supported the requirements, framework, and progress of IT projects tied to greater business goals, like identifying root cause of service outages and reducing downgraded service time• Socialized department events and announcements to a broad audience across multiple internal employee communication channels• Wrote, edited, and approved internal technical documentation• Coordinated and moderated weekly meeting series for cross-functional teams across Facebook IT• Helped establish Facebook IT's incident review process, standardizing how the organization chooses issues that need investigation, how to document effective action items, and how to participate in the process as a stakeholder• Prepared quarterly PowerPoint decks for leadership that told a story about teams’ successes, challenges, and strategic visions through insights and data visualizations• Handled day-to-day operations by delegating tasks using internal tools

Fremont, California, Us

• Wrote and proofread FAQs, runbooks, and internal communications by meeting with subject-matter experts (SMEs) and driving discussion• Redesigned company's knowledge base to ensure documentation was scalable, findable, and up to date on employee intranet• Completed a variety of documentation projects for Milestone teams based at Milestone HQ and client sites, such as Facebook and Cisco Systems• Helped develop documentation content standards for voice, tone, formatting, and mechanics

San Jose, Ca, Us

• Explained grammar, punctuation, and formatting concepts in one-on-one tutoring sessions to help undergraduate and graduate students from all educational backgrounds become better writers• Ran multiple in-class workshops each semester and created original handouts targeting the most common writing pain points• Sent detailed student progress reports to professors so they could gain insight into their students’ educational journey and provide personalized instruction• Participated in hiring process of Writing Specialist candidates by conducting interviews and holding "mock tutoring sessions"

• Tutored graduate and undergraduate students in person• Offered editing services to STEM students• Helped students market themselves by revising résumés, cover letters, and personal statements