Mitchell Noland Email & Phone Number

Grand Rapids, Michigan, United States

Grand Rapids, Michigan, United States

United States

• Point Person for vision, dental and medical diagnostic equipment. Maintaining, updating, troubleshooting and resolving issues with equipment and related desktops, working with vendors when necessary.
• Coordination of moves and relocations during extensive remodeling of three multi clinic facilities.
• Level II care of ~900 users, including desktops, peripherals, VOIP and POTs lines, printers, cell phones and tablets.
• Projects as assigned.

Grand Rapids, Michigan

• Supported 120+ staff in the day-to-day operations of Sun Title Agency, and related holdings, in the form of Helpdesk, Level II general IT, technical assistance and training, and small project management. Outcomes:
• Became proficient in the management of two industry softwares, ProForm\ProDesign, and GreenFolders.
• Management of a 70+ printer fleet - Troubleshooting, lifecycle coordination with vendor, network installation and print server setup, maintenance coordination, email alert setup for low toner and unrecoverable errors.
• Quickly developed a high proficiency in Exchange, AD user management, and VoIP phone system management.
• Recognized for my rapport with staff.
• Bestowed with the title of Chief Horticulturist.

Greater Grand Rapids, Michigan

• Facilitated the deployment of software and business functions across Health Net of West Michigan and Michigan Children’s Health Access Program. Implemented MS Dynamics CRM to outside partners. Trained and supported the.
• Supported upward of 60 people, across four organizations, on CRM and level-one help desk.
• Provided full cycle implementation of customized Dynamics CRM to three CHAP organizations across Michigan.
• Worked with users to develop system views and dashboards.
• After gaining knowledge of CRM customizations (entities, forms with sub-grids and quick views, basic form logic and basic workflows), I worked with users to develop our help desk ticket system, and a case management.
• Since leaving Health Net, periodically contracted by Kalamazoo CHAP for data mining projects.

Grand Rapids, MI

• Performed all tasks related to IT and facilities management of the organization. Provided ongoing training for staff on new software and systems. Maintained and troubleshot all office and electronic medical equipment..
• Troubleshot small office network, equipment, computer and peripheral issues.
• Established and managed network resources, shared directories. Administered user access and permissions within cloud EMR, insurance, and laboratory websites.
• Sourced and collected, via query panel type interfaces, data from internal and external sources. Used that data to compose and complete countless mass mail and email outreach.
• Created and maintained user and troubleshooting guides for all software, hardware, medical electronics.
• Designed, planned and coordinated the remodel of clinic x-ray facilities.

Grand Rapids, MI

Provided clients with contractual design and drafting services. Provided expertise/consultation on matters of systems and structures. Staffed showrooms for clients, Hearthstone Design Studio, Laura McCranner, ASID and Home Works Corporation, as needed. Maintained a strong working relationship with both clients and contractors to ensure accurate design and.

Wyoming, MI

Assisted clients with the design, planning, estimating & selection of their product during and after the sale. Managed showroom displays and maintained inventory of all samples. Established strong working relationship with both clients & contractors to ensure accurate design and installation. Conducted product research for the presentation and.

Muskegon, MI

Within the ID/Arch. programs, provided college level instruction, based on course outcomes, in historic preservation, residential building systems, kitchen design studio, bath design studio and mechanical factors for buildings.