Mitchell Gordon Email & Phone Number

Minneapolis, MN, US

Design, build, manage and moderate Apples largest support community Jamf Nation. Built spam management systems to prevent 97% of prior spam from being posted. Manage a community on KhorosManage a community on GainsightImplement and launch Jamf Nation Rewards which incentivizes all users. Report and analyze all data requests.

Santa Clara, California, US

Khoros Kudos Award Winner 2022Backend management, creation and development on the Khoros platformIndividually supporting a community base of over 450k users with all support and access issuesIntegration and connection specialistCARE and Community administrator Lead meetings with product and marketing teams to ensure customer facing documentation is up to.

Toronto, Ontario, CA

Lead and organized new customer implementations of new software. Organized and tracked internal and external resources making sure timelines and budgets meet. Primary point of contact for all customer communications. Lead customer weekly update meetings providing updates and answering all questions.

Bloomington, IL, US

Lead and built multiple implementation software projectsSubject matter expert ( SME ) in long term careProvided technical support to customers Lead trainings and provide best practicesCustomer success manager for key accounts

Vernon Hills, IL, US

Leesburg, Virginia, US

Manage all customer facing content and user accounts in accordance to Salesforce dataResponsible for an 170% increase in registered users over a 2 year time frame Work with developers inside of Jira and Github to test and deploy new code Provide and build weekly, monthly and any adhoc reports for sales and VPsMeet with each product team ensuring customer.

Manage HOA money of all 44 condo owners.Decide and plan improvement projects. Help all residents with issues and investigate as needed.Left the board after moving to a new home.

Company Excel and business reviews/analysis expertWorked with developers to test new enhancements and fix system issues within JiraEvaluated profit margins and total payout potential for each promotionInnovation and business process award winnerGave demos of platforms and business reviews during new client sales process

Northfield, IL, US

Grew program from 400 million to 1.2 billion dollars annuallyAccount manager for over 1,500 accounts on a day-to-day basis globally Trained all sales force and end users along with being a keynote speaker at global summits Signed up over 500 new accounts and 5 national accounts onto the program over 2 yearsTravel to accounts for product installLead.

Northfield, IL, US

Help sales reps and end users with product crosses and questions. Complete and validate cross references. Calculate GM growth for sales and calculate customer savings.Manage and develop two divisions cross reference system in Microsoft Access which connects to the internet.Train employees in new item set up inside of United States and India. Competitively.

Northfield, IL, US

Load Baxter, Carefusion and other companies contracts for GPO's and local contracts. Use Vistex and SAP to load and manage contracts.Responsible for over 250 million dollars in contracts.Work with companies to manage discrepancies reports.Responsible for reduction of rebate discrepancies with Baxter from 1.2 million to 2 thousand dollars a month.Changed a.

Northfield, IL, US

Help sales staff by providing information about products and prices.Set up new items into SAP. Individually supported 100 thousand items in a 1 billion dollar division for all sales representativesCompany ostomy expert Provided weekly closed ticket and phone call reports

Chicago, Illinois, US

Managed all social media platforms Developed PowerPoint's for C level presentations Created and implemented marketing materials for doctors Planned and hosted events for the community Wrote press releases for newspapers and magazinesShoot, directed and edited videos for website