Mitchell Watson Email & Phone Number

Newcastle, Australia

► Project Manager - Telstra Business Systems (TBS) Project managed phone system - Sending out Quotes - building systems , sales papework - Fixed line ordering and installations from sales to installation. processing Mobile connections - scoping sale opportinuties - understanding customers needs - Service coodinator (managing technicians and workload) - relationship buidling ► Achievements:♦ Implemented an improved process for progressing orders for sales to installation, reducing turnaround time and expediting invoice payment, while optimising use of franchise stock inventory.♦ Managed over 20 phone system installations per month, from organising initial site audits, organising technical staff management, liaising with the customer and handling post-installation queries.♦ Managed every aspect of installation, including liaison with sales team, budgeting, organising finance, setting up site audits, programming equipment and supporting customer and end users. ► Responsibilities:♦ Team Management – Implementation and ongoing improvement on the process for phone system installation, based on site audits by outsourced technicians. Managed relationship with a third party technical provider. Utilised CRM database tool to manage and record appointments. Conducted monthly meetings and reviews with third party company members.♦ Customer Service – Identified customer requirements and up sold solutions incorporating hardware, software and line technology. Designed solutions, and managed installation of hardware and software.♦ Business Processes – Implementation and ongoing improvement on a process for progressing phone, voice and data line orders from sales team to technical division.♦ Inventory – Managed technical stock available under franchise to mainta

Bella Vista

► Project Manager - Telstra Business Systems (TBS) at the Telstra Business Centre - Bella VistaProject managed phone system installations from sales to installation.► Achievements:♦ Implemented an improved process for progressing orders for sales to installation, reducing turnaround time and expediting invoice payment, while optimising use of franchise stock inventory.♦ Managed over 20 phone system installations per month, from organising initial site audits, organising technical staff management, liaising with the customer and handling post-installation queries.♦ Managed every aspect of installation, including liaison with sales team, budgeting, organising finance, setting up site audits, programming equipment and supporting customer and end users. ► Responsibilities:♦ Team Management – Implementation and ongoing improvement on the process for phone system installation, based on site audits by outsourced technicians. Managed relationship with a third party technical provider. Utilised CRM database tool to manage and record appointments. Conducted monthly meetings and reviews with third party company members.♦ Customer Service – Identified customer requirements and up sold solutions incorporating hardware, software and line technology. Designed solutions, and managed installation of hardware and software.♦ Business Processes – Implementation and ongoing improvement on a process for progressing phone, voice and data line orders from sales team to technical division.♦ Inventory – Managed technical stock available under franchise to maintain optimum inventory.

Sydney, Australia

► Project Manager / Service CoordinatorResponsible for managing the service desk, providing 1st Level customer support with a team of 6 technicians. Reports to Managing Director.► Achievements:♦ Project manages large installations and projects, such as the installation of a CISCO solution for 100 end users at University Admissions Centre, including providing a timeline, organising responsibility areas and coordinating training for users.► Responsibilities:♦ Team Management – Allocates customer support work on a daily basis. Organises and runs team meetings.♦ Customer Service – Responds to helpdesk queries and support issues. Contributes to integration of sales and pre-sales solutions. Utilises and updates account information on CRM database.♦ Customer Training – Organises training for end users.♦ Consultation – Liaises with internal IT, Sales, Engineering and Training personnel via 4-5 meetings p/w.♦ Team Development – Trains technicians in telecommunications technologies on a monthly basis.

Macquarie Park

► Project Manager – Phone SystemsManaged an outsourced technical team and provided customer support.► Achievements:♦ Improved efficiency by reviewing and updating the process for sales, ordering and delivery of a new product suite, decreasing the time from product sale to installation and payment.♦ Increased sales of Commander fixed or voice telecommunications by 25% by developing a training programme for 10 sales staff, creating improved product awareness and identification of customer needs.♦ Improved profit margins by establishing relationships with existing and new wholesale partners to improve bulk purchase agreements.► Responsibilities:♦ Team Management – Designed and implemented process for phone system installation, based on site audits by outsourced technicians. Developed new processes for outsourced hardware, technical, and telecommunications providers, plus finance providers.♦ Customer Service – Identified customer requirements and upsold solutions incorporating hardware, software and line technology. ♦ Solution Design – Designed solutions for customers, and managed installation of hardware and software.♦ Staff Development – Designed training programmes for communications technologies. Trained sales staff with key points of network knowledge.

Newcastle, Australia

► Logistics Manager - Telstra Business Systems (TBS) at the Telstra Business Centre - Hunter, Newcastle, Central CoastProject managed phone system installations from sales to installation.► Achievements:♦ Implemented an improved process for progressing orders for sales to installation, reducing turnaround time and expediting invoice payment, while optimising use of franchise stock inventory.♦ Managed over 20 phone system installations per month, from organising initial site audits, organising technical staff management, liaising with the customer and handling post-installation queries.♦ Managed every aspect of installation, including liaison with sales team, budgeting, organising finance, setting up site audits, programming equipment and supporting customer and end users. ► Responsibilities:♦ Team Management – Designed and implemented process for phone system installation, based on site audits by outsourced technicians. Managed relationship with a third party technical provider. Utilised CRM database tool to manage and record appointments. Conducted monthly meetings and reviews with third party company members.♦ Customer Service – Identified customer requirements and up sold solutions incorporating hardware, software and line technology. Designed solutions, and managed installation of hardware and software.♦ Business Processes – Implemented and developed a process for progressing phone, voice and data line orders from sales team to technical division.♦ Inventory – Managed technical stock available under franchise to maintain optimum inventory.

Central Coast, Australia

► Commercial and Sales Support Manager► Achievements:♦ Managed sales promotions, having commenced with sales responsibilities and progressed to marketing.♦ Supported 10 portfolio managers and 5 account executives handling a $10M customer base by overseeing resolution of billing and fault issues, and managing installation of data projects and phone systems.♦ Monitored and reported on dealerships’ results of Telstra’s regional promotions and campaigns.► Responsibilities:♦ Team Support – Monitored and helped dealers in driving sales through promotional campaigns. Organised and attended local promotions at shopping centres, and media breakfast information briefs.♦ Event Management – Selected sites, undertook risk assessment, organised media and staffing.♦ Promotions – Liaised with local radio and press representatives, and fulfilled PR role for sponsorship and community events. Improved distribution of Telstra public affairs notices via email and telephone contact.

Certificate Iv In Business (Marketing), Marketing, Certificate Iv

Certificate Iv In Assessment And Workplaces Training (Train Small Groups), Learning And Development, Certificate Iv

Activities and Societies: Training Small Groups