Mitch Falkenberg Email & Phone Number

Greater Nashville Area, Tn

• Permobil Connect Lead Contact responsible for data maintenance, vulnerability audits, and tier 2 incident response.• Permobil Spare Parts Lead Support during rollout providing training to a vast external dealer network.• Developed training material to improve processes by collaborating with Management and Customer Support leadership.• Collaborated interdepartmentally on multiple Permobil projects including Permobil Connect, Spare Parts, and Chair Configurator portals.

Greater Nashville Area, Tn

• Managed department scheduling, tasking, and interviewing.• Developed and planned process improvement actions aiming at department efficiency.• Prioritized personal and team tasks when the department faced time sensitive deliverables.• Permobil Continuous Improvement Leader.

Greater Nashville Area, Tn

• Responsible for data entry.• Trained and developed new employees.• Finalized all other CSR’s documentation prior to publishing to our providers.• Permobil Continuous Improvement Leader.

Greater Nashville Area, Tn

• Responsible for data entry.• Finalized all other CSR’s documentation prior to publishing to our providers.• Handled “custom quotes” data entry.