Mitchell Forster Email & Phone Number

Ontario, Canada

An experiential commerce partner leveraging unique technology to redefine the fan experience and evolve the way large-scale event creators do business.Building great Canadian partnerships across all event verticals, both live and virtual. Leveraging my past in client support and sales to provide custom solutions to upgrade the client and fan experience.Check out the future of ticketing at www.tixr.com

Toronto, Canada Area

Oversaw music partnerships across Canada while managing and building relationships with numerous top promoters and venues throughout the country.Self generated leads through all available resources to increase market share in previously weak geographic areas.Worked with internal product teams to ensure client needs were being met and new features provided the functionality to streamline processes.Successfully retained and migrated key clients from the Ticketfly platform to the Eventbrite platform while working with clients to ensure product fit and a smooth transition process.

Toronto, Canada Area

Quickly learned several complex ticketing software platforms and tools in order to support and train clients on using them for all their event needs.Tracked life cycle of bugs and issues through Salesforce and JIRA, working with development teams towards efficient resolution by advocating for affected customers.Tasked with managing relationships with top-level clients, such as MapleLeafs Sports & Entertainment, Global Spectrum, Hamilton Ti-Cats, and Caesar’s Windsor, among others, while ensuring they had the necessary skills and tools for day to day success.

Toronto, Canada Area

Toronto, Canada Area

Responsible for setup, maintenance, and tear down of event grounds for all eventsDuties include ensuring the venues are prepared and ready for artists, fans, and employees, maintaining and repairing event grounds where needed, readying of grounds to provide patrons with fan friendly experience, and providing support and assistance to all Live Nation departments on site.

Oro-Medonte, On

Worked with the Transport Department for both WayHome Music & Arts Festival and Boots and Hearts Music Festival, providing support with scheduling and dispatching of runners, while also acting as a runner when needed.Was assigned as the overnight dispatcher for Boots and Hearts Festival after helping WayHome run successfully pertaining to both artist and production transport. Acted as a point of contact for the transport department when the Transport Manager and Assistant Transport Manager were unavailable. Assisted in the planning and scheduling of all transport requests submitted to the Transport Department.

Toronto, Canada Area

Manage marketing budget and execution of all marketing related tasks.Create, develop, and execute all internal and external communications.Oversee and manage events & trade shows.Launched new website & social media campaigns resulting in a 36% increase in sales.Spearheaded the development and implementation of new logistics software systems used by all departments for dispatching, invoicing, quoting, and managing of all data.Responsible for dispatching, scheduling, and monitoring of all freight from eastern United States and Canada.Point of contact for new business specializing in providing timely quotes and complete solutions for new and prospective clients.Work with existing clients to help optimize their buying patterns and efficiencies.Assist in managing social media and website updates.

Responsible for providing clients with support and troubleshooting directly related to the CampBrain software.Worked with Microsoft Access to create customized reports, configure unique database setups for new clients and repair corrupt database files in a time sensitive environment.Provided clients with one on one remote software support to help them utilize all features of the CampBrain software in an effective and efficient manner while also teaching them basic skill sets to better understand the software.Coordinated with online registration team to ensure consistency between database setup and online setup in order to provide end-users with a user-friendly interface.

London, Canada Area

Responsible for overseeing all aspects of the summer camp operations including training and management of staff, managing of budgets, organization of all schedules and ensuring a high quality program in all aspects of the camp.Worked closely with Huron University College staff and facilities to ensure quality of living space, food services and room.Organized multiple off-campus excursions each week to a variety of locations throughout Ontario rentals.

Bachelor Of Arts, Media, Information And Technoculture

Certificate In English Language Teaching To Adults, English Language And Literature, General

120-hour in-person teacher training qualification, LSC Language Studies Canada, Toronto, 2012