- Scheduling of all front line guest services employees (Breakfast, Front Desk, Night Audit, Shuttle Drivers) while keeping labor under budgeted standards.- Overseeing the ordering of all items maintaining all items are approved by brand standards while keeping cost in line with budget goals.- Assisting General Manager with the data entry of invoices in PeopleSoft, including correct coding, as well as maintaining the monthly BVCW.- Provided assistance to other properties managed by… Show more - Scheduling of all front line guest services employees (Breakfast, Front Desk, Night Audit, Shuttle Drivers) while keeping labor under budgeted standards.- Overseeing the ordering of all items maintaining all items are approved by brand standards while keeping cost in line with budget goals.- Assisting General Manager with the data entry of invoices in PeopleSoft, including correct coding, as well as maintaining the monthly BVCW.- Provided assistance to other properties managed by Hilton Worldwide that were either short staffed, on boarding, or other wise distressed. Show less

- Oversaw operations including but not limited to customer service, scheduling, maintaining brand standard thresholds, and brand required training for all departments at two distinctively different properties.- Built a customer service oriented team for the opening of a new Hilton Garden Inn and reorganized and engaged an existing team at Wingate by Wyndham to exceed customer expectations.- Established and maintained all employee files in accordance to management company, local, and… Show more - Oversaw operations including but not limited to customer service, scheduling, maintaining brand standard thresholds, and brand required training for all departments at two distinctively different properties.- Built a customer service oriented team for the opening of a new Hilton Garden Inn and reorganized and engaged an existing team at Wingate by Wyndham to exceed customer expectations.- Established and maintained all employee files in accordance to management company, local, and federal standards.- Managed departmental accounting plans to ensure budget requirements including top line revenue goals and bottom line profit expectations.- Monitored the compliance of brand and management company standards- Sustained profitability through rate and inventory management.- Increased guest loyalty by cultivating employee morale in addition to team development training.- Created, developed, and participated in the properties manager on duty program. Show less

- Coordinated the implementation of new accounting policies after management company takeover including but not limited to invoice processing, P&L statement reviews, and budget writing.- Acclimated teams at newly acquired hotels to the policies and procedures of top management company including concierge level service with mentalities of “stepping on stage” and “everybody sales” throughout all departments.- Reorganized sales and marketing department by setting up individualized… Show more - Coordinated the implementation of new accounting policies after management company takeover including but not limited to invoice processing, P&L statement reviews, and budget writing.- Acclimated teams at newly acquired hotels to the policies and procedures of top management company including concierge level service with mentalities of “stepping on stage” and “everybody sales” throughout all departments.- Reorganized sales and marketing department by setting up individualized market goals and responsibilities for each sales representative, instilled the effective management of eCommerce and third party booking channels, and created sales contracts and marketing collateral. - Oversaw new acquisition operations and established plans of action to improve performance. Show less