Mitch Jackson Email & Phone Number

Atlanta, Georgia, United States

Principal programmer, designer and systems engineer for an SaaS product providing business and customer management software to the Detailer industry. I design and implemented all key systems and services for the SaaS product. I coordinate outsourced design and development resources, and have managed a small team of inhouse developers for this project.Detail bookie began as a contracted software platform for a large detail shop. I worked with the shop to design and build a scheduling and CRM application tailored to their individual needs. The platform was successful, and was partly responsible for the doubling of revenue for the company within a year.Because of this success, we decided to build the platform as an SaaS and offer it to all operators within the Detailer community.Key technology we use:- Perl, Apache and the Catalyst Framework- Redis, PostgreSQL and DBIx::Class ORM- Javascript, Vue.js, Nuxt.js, Bootstrap- Debian linux, Amazon AWS- Key solutions providors: clubhouse.io, sentry.io, twilio, mailgun, graylog, digitalocean- Payment integrations: Stripe, Square, Paypal

Atlanta, Georgia, United States

I developed new features and fixed bugs in the open source ISP billing platform Freeside as a contract programmer for Freeside Internet Services.Technologies involved:- Perl, Mason, Apache with Mod Perl- PostgreSQL- Javascript, jQuery- RADIUS, Voip- Integration with a variety of telecom equipment and WISP radio hardware- Internationalization and localization via custom or expanded tools

Mobile, Alabama Area

There's ALWAYS something else to fix!__Systems Administration__- Deployed VoIP phone systems with multiple lines, phone trees, voicemail to text and programability.- Deployed QoS, network management, Apple Server with caching.- Servers and tools: Configured and managed linux web, email and DNS.- Created interactive Bash scripted backup and restore tools for MacOS and Windows__Tech Manager__- Helped create repair procedures and training instructions for computer and device repair.- Trained and supervised phone repair techs- Managed part inventories: * Created a system to track part usage trends over time and recommend inventory stock levels. * Ordered and stocked parts* Processed and tracked RMA returns and paperwork.__Repair Tech__- Repaired broken phones and tablets: Screens, charging ports, headphone jacks, software problems, etc.- Repaired Laptops and PCs: LCD panels, hard drives, software problems, viruses, malware, etc

Pensacola, Fl

__Systems Administration__- Deployed linux and cluster server installations.- Secured servers to DOD STIG security specifications.- Updated perl/Bash automated tool to deploy STIG hardening to servers.- Identified and deployed a simplified CAC secure login via Apache proxying and HTTP-Header manipulation.__Software Development__* Designed and developed a metrics and reporting dashboard for a large MPI cluster application.* Front-end: TemplateToolkit, HTML, Javascript, Flash, Ajax* Back-end: Redhat Enterprise Linux, Perl, Catalyst Framework, TemplateToolkit, MySQL, Oracle, Apache

Pensacola, Fl

I worked for a short while as a CSC contractor for SPAWAR

Mobile, Al

- Designed and maintained Perl, Catalyst, MySQL Sales and Customer Service Application- Designed, deployed CRM web application used for financial services company.- Also deployed a partners portal to same web application for outside sales agents- Replace the difficult hard-copy paperwork processes with an easily managed and reported application.- Functions included: sales, manages reports, salesperson commissions, online e-signature contract servicing, online document storage, automated e-mail notifications.

Mobile, Alabama Area

__Management__* Managed and trained team of developers and sysadmins* Hired, managed and trained team of IT personnel to support call center and offices__Systems Administration__* Oversaw relocation and upgrade of company networks and servers* Increased server and workstation capacity by over 500%- Designed and implemented a company-wide Single-Sign-On experience:--- LDAP: User logged into any desk in the organization fully ready to work--- NFS: Documents, data and preferences migrated and live synced--- VoIP, TFTP: Polycom handset configured with user extension, voicemail and dialer profile--- Enterprise suite of applications automatically logged in and configured: CRM, Email, Jabber., etc* Configured and deployed an Asterix based call center phone system under RHEL:--- T1 and VoIP trunks and hundreds of simultaneous lines with a predictive auto-dialer system--- Polycom handsets autoconfigured via TFTP, XML, SOAP--- Created API into Asterisk dial plan to control phone server from other apps--- Integrated logging, call recording and CRM based autodialing__Software Development__* Created Sales and CRM Application used by a 100+ seat call center* Initially designed with PHP, Microsoft SQL and IIS. * Redesigned with Perl, Catalyst, MySQL and RHEL* Created a dashboard to allow instant discovery and playback of recorded calls* Designed and deployed XMMP jabberd instant-message system to replace AIM/MSN use--- Users logged in automatically upon workstation log in with Single-Sign-On--- Developed dashboard for viewing and searching chat history using Perl, Catalyst, MySQL and FCGI.--- Developed XMPP chat-bot with Perl as a linux daemon, with a push notification API

As a contract programmer and web designer, I sold and worked on countless projects for many customers* Wrote and sold payment gateway integration software for early online banking called IPSVerify* Developed and maintained a full business solution for comic book stores* Developed and maintained full business solution for plumbing companies* Created several ecommerce websites* IT Support for many local companies

Mobile Al

Developed and maintained application for groundZero and other comic stores.- Developed with Perl, Catalyst, MySQL, TemplateTookit, Javascript, SOAP, XML- Storefront component allowed store customers to subscribe to a list of comics to buy monthly- Storefront constantly updated with photos and product information from multiple data sources- Back-End simplified ordering from distributer, submitting orders directly from application- Back-End simplified product distribution in-store- Back-End included a gift-card component for tracking gift-card balances as the registerDeveloped, sold and maintained software as a subscription model for appx 6 yrs

Mobile, Alabama Area

Owned and operated a video arcade. Prominently featuring Japanese music games. * Bought and sold arcade games* Repaired arcade games* Managed cash flow* Kept books and accounting* All tax paperwork* Directed game tournaments* Negotiated deals

Mobile, Alabama Area

__System Administration__* Deployed a multi-location VPN-linked network* Deployed VEI's web hosting capabilities--- Configured Windows IIS servers to host designed websites--- Configured Cisco switches and firewall--- Configured microwave internet connection__Web Design__- I build several websites for VEI for local business, including Gleason & Associates, B&B Pet Stop, Alabama Pipe & Supply, and others- I developed my own templating system based off SSI Includes for all websites- Some websites included Perl and MySQL Back-end product databases__IT Support__Provided onsite general IT support for dozens of local companies

At GeoTEC my work schedule often exceeded 80 hrs/wk.As a small local ISP, all employees wore many hats.__Web Design__* Designed and maintained ISP portal website* Designed custom internet search engine of regional websites* Designed and maintained ISP tech support portal* Sold and designed countless customer websites* __Server Administration__* Helped maintain a stable of dedicated gaming servers* Helped maintain RADIUS user authenticaion database* Helped install racks of dial-in modem hardware* Deployed NT-based E-Mail server for ISP* Deployed NT-Based Usenet server for ISP__Tech Support__* Telephone tech support and sales* Fixed and upgraded customer PCs* Installed dial-in modems into customer PCs

Broken Arrow, Oklahoma

As the tech manager for JRB Computers, I have many responsibilities:* Inventory Tracking* Parts purchasing* Maintain store price list and specials* Build new computers* Repair or upgrade customer computers* PC troubleshooting* On site network troubleshotting* On site cable drop installs

Tulsa, Oklahoma Area

Before the internet as we know it, people relied on localand regional computer stores to build or repair theircomputers. Also as the primary place to purchase parts.Without tech support answers over the internet, PC techshad to be knowledgable and experienced to solve problems.__Computer Repair__* Created documentation instructions for PC build teams* Diagnose and repair of PC Computers* Troubleshooting hardware, software and operating systems* Remote troubleshooting via our national tech support hotline* Maintain knowledge of all the quirks of our lines of hardware.* Before plug-and-play, expert knowledge of installation and configuration:--- Motherboards and CPU combinations--- Video cards--- Sound cards and Game cards--- Modems--- SCSI chain configuration

Tulsa, Oklahoma Area

__Data Entry__* Performed data entry of secret shopper reports* Updated and maintained Lotus 1-2-3 spreadsheets__Development__* Designed and maintained Lotus Approach database* Simplified the workflow of the whole office through data improvements* Generated customer reports from database data__System Administration__* Provided IT support for Lantastic on Windows 3.11* Provided networking support for BNC networking* Provided computer tech support

Tulsa, Ok

Somebody had to climb all over the rides and change those light bulbs. Nothing is more fun than climbing a roller coaster with a basket in each hand: new bulbs and dead bulbs. Also, minor rewiring work and maintenance.

Education record

Education record