Mitch Mitchell Email & Phone Number

Flower Mound, TX, US

I’m now a member of the Leisure Class.

Hanover, MD, US

• Introduced C4 Modeling techniques for new greenfield project, authored Wiki pages defining the technique and specifying how to use PlantUML tool to generate the diagrams and models supporting an organization that had.
• Created system landscape models providing basis for identifying needed systems and processes to develop a new platform for creating small to medium sized theme parks using SAP Ecommerce, S4/HANA, and Oracle POS.
• Prototyped interface to Oracle Opera Hospitality Integration Platform using Postman API tools, NodeJS, and GraphQL proving that the approach of using event streaming would eliminate legacy CSV file transfers from.
• Provided technical input to generate Request for Proposals to outsource development of new platform and initial deployment facilitating identifying candidate vendors and reducing risk of resource contention with.

Boca Raton, Florida, US

• Analyzed provisioning applications for decomposition of business logic into Microservices using MuleSoft API platform preparing for implementation of Customer Enterprise ID as part of application migration to.
• Migrated Customer services management from application UI logic to APIs and Microservices providing Enterprise applications access to service provisioning capabilities.
• Consulted with Development and Configuration Management teams in migrating to DevOps environment implementing Release on Demand capabilities reducing development overhead due to environment refresh downtime.
• Worked with product owners to define a new field service mobile application on Salesforce Field Service platform allowing Field Technicians access to sales product catalog and promotion when upselling products.
• Researched applications for Customer Broadband Remote Troubleshooting application to allow Virtual Agents to remotely diagnose home and small business network issues impacting ADT devices saving over $3,000,000 a.
• Piloted and deployed Virtual Remote Assistant video and chat capabilities for Virtual Agents on Salesforce platform improving customer satisfaction survey results by over 10%.

Moon Township, PA, US

• Analyzed customer information flow to identify appropriate Micro Services for implementation as part of Enterprise-wide push to move from Vendor provided APIs to internally developed micro services and APIs, reducing.
• Designed storage optimization for order management databases including migration to solid-state disk technology.

Boca Raton, Florida, US

• Introduced support for flexible financing including methods of accepting credit card information while securing data from keystroke loggers on non-corporate mobile devices.
• Created Mockups for Field Service and provisioning applications improving workflow and reducing necessary mouse clicks to complete routine operations by 17%.
• Delivered updated web-based mobility solution using AngularJS reducing technician overhead by over one hour per job and reducing overhead for first line managers by two hours per day.
• Decomposed monolithic service technician application into Web based UI with Microservice back-end architecture to enhance scalability of web-based solution.
• Performed vendor product analysis to select new platform for Web based field technician application with IBM and other UI platform vendors.
• Architected and deployed server clustering to enhance performance of field service mobile application reducing downtime by more than 90% to provide 99.95% availability.

Atlanta, Georgia, US

• Joined SCRUM team in the middle of a two-week sprint and began substantively contributing to the team’s success within 2 days.
• Wrote user stories defining requirements for mobility application deployed to over 2000 installation and service technicians.

Bellevue, WA, US

• Created multi-year Wi-Fi architecture roadmap for modernization of back-office systems integrating location awareness of supporting network into service applications using TIBCO as an enterprise service bus.
• Developed HotSpot Ecommerce and Walled Garden content management strategy, created RFPs for content management vendors to provide business teams with direct control over website advertising content.
• Developed a plan for converged customer billing by migration of Wi-Fi billing systems into larger T-Mobile Amdocs billing system eliminating expensive dedicated HotSpot billing system.
• Supported introduction of Agile by integrating intake activities for Scrum teams with enterprise development and project management teams that used waterfall processes to feed product backlog.

Coburg, Bavaria, DE

• Created multiple Systems Requirements Specifications for projects including first ever Wi-Fi enabled camera, major aggregation partner integration projects, HotSpot web site promotional content, and major update to.

• Documented detailed design of large-scale ecommerce web site by reverse engineering.NET code to generate use cases, class diagrams, sequence diagrams, and collaboration diagrams to describe existing system and created.

• Defined Softswitch platform architecture for design of next generation switching system. Specified system architecture and design using UML. Generated use cases, requirements, sequence diagrams, class diagrams, and.
• Guided development across multiple organizations and two international design centers to ensure consistent and cohesive implementation of the architecture.
• Created comprehensive platform architecture documentation to provide application development teams with high level architecture overview and detailed API reference manuals.

CA

• Manager Configuration Management Group
• Managed a team of ten engineers that created the configuration management processes and installation procedures for a new product based on commercial off-the-shelf hardware and a modern Unix based operating system..
• Managed a team of five engineers responsible for defining the direction of the call processing architecture for product using object oriented analysis and design methodologies. Led creation of call processing.
• Senior member of development team responsible for maintaining and enhancing ISDN and Call Processing subsystems of company’s flagship digital switching product using C and C++.Software Tools Developer
• Created message-based testing tools for digital switching systems.Developed software testing suite for communications protocol testing equipment.