Mitch Mitchell

Mitch Mitchell Email and Phone Number

Enterprise & Business Architect with extensive record of solution development and delivery focusing on mobile products and services, business integrations, organizational maturity, and process automation. @ TEKsystems
Flower Mound, TX, US
Mitch Mitchell's Location
Flower Mound, Texas, United States, United States
Mitch Mitchell's Contact Details
About Mitch Mitchell

Enterprise Mobile & Business Architect and Analyst with extensive record of solution development and delivery focusing on mobile products and services, business integrations, organizational maturity, and process automation saving companies hundreds of person hours and tens of millions of dollars.

Mitch Mitchell's Current Company Details
TEKsystems

Teksystems

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Enterprise & Business Architect with extensive record of solution development and delivery focusing on mobile products and services, business integrations, organizational maturity, and process automation.
Flower Mound, TX, US
Website:
teksystems.com
Employees:
26135
Mitch Mitchell Work Experience Details
  • Teksystems
    Teksystems
    Flower Mound, Tx, Us
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  • Career Break
    Retirement
    Career Break Sep 2023 - Present
    I’m now a member of the Leisure Class.
  • Teksystems
    Solutions Architect
    Teksystems Mar 2023 - Sep 2023
    Hanover, Md, Us
    • Introduced C4 Modeling techniques for new greenfield project, authored Wiki pages defining the technique and specifying how to use PlantUML tool to generate the diagrams and models supporting an organization that had not implemented a green field project in realizing how to structure the architecture to identify outsourcing vendors and reduce costs.• Created system landscape models providing basis for identifying needed systems and processes to develop a new platform for creating small to medium sized theme parks using SAP Ecommerce, S4/HANA, and Oracle POS offerings improving communications of project goals and reducing time to market.• Prototyped interface to Oracle Opera Hospitality Integration Platform using Postman API tools, NodeJS, and GraphQL proving that the approach of using event streaming would eliminate legacy CSV file transfers from partners, reducing latency of guests viewing their reservations from twelve hours to less than two minutes.• Provided technical input to generate Request for Proposals to outsource development of new platform and initial deployment facilitating identifying candidate vendors and reducing risk of resource contention with existing large projects already in flight.
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  • Adt
    Enterprise Business Architect
    Adt Jun 2018 - Jan 2023
    Boca Raton, Florida, Us
    • Analyzed provisioning applications for decomposition of business logic into Microservices using MuleSoft API platform preparing for implementation of Customer Enterprise ID as part of application migration to Salesforce Platform.• Migrated Customer services management from application UI logic to APIs and Microservices providing Enterprise applications access to service provisioning capabilities.• Consulted with Development and Configuration Management teams in migrating to DevOps environment implementing Release on Demand capabilities reducing development overhead due to environment refresh downtime.• Worked with product owners to define a new field service mobile application on Salesforce Field Service platform allowing Field Technicians access to sales product catalog and promotion when upselling products.• Researched applications for Customer Broadband Remote Troubleshooting application to allow Virtual Agents to remotely diagnose home and small business network issues impacting ADT devices saving over $3,000,000 a quarter from reduced service trips.• Piloted and deployed Virtual Remote Assistant video and chat capabilities for Virtual Agents on Salesforce platform improving customer satisfaction survey results by over 10%.• Defined features to eliminate the need for customers to sign paperwork on field technician’s devices to reduce potential exposure of technicians during the pandemic.• Created Process flows for team deploying process automation and chatbots to eliminate the need for field technicians to call into field support centers during installation and service activities eliminating time on hold and freeing up support resources for other tasks.
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  • Mastech Digital
    Technical Architect Contracted To Kpmg And At&T
    Mastech Digital Jan 2017 - Jun 2018
    Moon Township, Pa, Us
    • Analyzed customer information flow to identify appropriate Micro Services for implementation as part of Enterprise-wide push to move from Vendor provided APIs to internally developed micro services and APIs, reducing reliance on third-party vendor.• Designed storage optimization for order management databases including migration to solid-state disk technology.
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  • Adt Security
    Mobility Specialist
    Adt Security Nov 2012 - Aug 2016
    Boca Raton, Florida, Us
    • Introduced support for flexible financing including methods of accepting credit card information while securing data from keystroke loggers on non-corporate mobile devices.• Created Mockups for Field Service and provisioning applications improving workflow and reducing necessary mouse clicks to complete routine operations by 17%.• Delivered updated web-based mobility solution using AngularJS reducing technician overhead by over one hour per job and reducing overhead for first line managers by two hours per day.• Decomposed monolithic service technician application into Web based UI with Microservice back-end architecture to enhance scalability of web-based solution.• Performed vendor product analysis to select new platform for Web based field technician application with IBM and other UI platform vendors.• Architected and deployed server clustering to enhance performance of field service mobile application reducing downtime by more than 90% to provide 99.95% availability.• Defined new workflow for second generation field services mobility application, created mockup screens and modeled technician workflow in Axure prototyping tool providing technicians with a guided workflow reducing the need for technician training.• Defined inventory management workflow and mobile application features to automate tracking of field technician’s parts inventory on their trucks using Oracle E-Business Suite supply chain management reducing return truck rolls due parts unavailability by 40%.
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  • Matrix Resources
    Scrum Master And Business Analyst Contracted To Adt Security
    Matrix Resources Jul 2012 - Nov 2012
    Atlanta, Georgia, Us
    • Joined SCRUM team in the middle of a two-week sprint and began substantively contributing to the team’s success within 2 days.• Wrote user stories defining requirements for mobility application deployed to over 2000 installation and service technicians.
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  • T-Mobile
    Wi-Fi Solution Architect
    T-Mobile Apr 2004 - Jul 2012
    Bellevue, Wa, Us
    • Created multi-year Wi-Fi architecture roadmap for modernization of back-office systems integrating location awareness of supporting network into service applications using TIBCO as an enterprise service bus.• Developed HotSpot Ecommerce and Walled Garden content management strategy, created RFPs for content management vendors to provide business teams with direct control over website advertising content.• Developed a plan for converged customer billing by migration of Wi-Fi billing systems into larger T-Mobile Amdocs billing system eliminating expensive dedicated HotSpot billing system.• Supported introduction of Agile by integrating intake activities for Scrum teams with enterprise development and project management teams that used waterfall processes to feed product backlog.
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  • Venturi
    Business/Systems Analyst Contracted To T-Mobile Hotspot
    Venturi Dec 2003 - Apr 2004
    Coburg, Bavaria, De
    • Created multiple Systems Requirements Specifications for projects including first ever Wi-Fi enabled camera, major aggregation partner integration projects, HotSpot web site promotional content, and major update to Wi-Fi client software package.
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  • Ciber, Inc.
    Business Analyst Contracted To Verizon
    Ciber, Inc. Apr 2003 - Aug 2003
    • Documented detailed design of large-scale ecommerce web site by reverse engineering .NET code to generate use cases, class diagrams, sequence diagrams, and collaboration diagrams to describe existing system and created entity relationship diagrams to document database structure.
  • Alcatel Usa
    Software Platform & Database Architect
    Alcatel Usa Jan 1998 - Dec 2002
    • Defined Softswitch platform architecture for design of next generation switching system. Specified system architecture and design using UML. Generated use cases, requirements, sequence diagrams, class diagrams, and created high level design.• Guided development across multiple organizations and two international design centers to ensure consistent and cohesive implementation of the architecture.• Created comprehensive platform architecture documentation to provide application development teams with high level architecture overview and detailed API reference manuals.
  • Dsc Communications Corporation
    Manager, Configuration Management Team, Manager, System Architecture Team, Software Engineer
    Dsc Communications Corporation Feb 1988 - Jan 1998
    Ca
    Manager Configuration Management Group• Managed a team of ten engineers that created the configuration management processes and installation procedures for a new product based on commercial off-the-shelf hardware and a modern Unix based operating system. Overcame multiple political and technical hurdles to achieve on-time delivery of first product release.Manager Call Processing Architecture Group• Managed a team of five engineers responsible for defining the direction of the call processing architecture for product using object oriented analysis and design methodologies. Led creation of call processing architecture alternatives document to sell staffing plan to achieve feature parity with competing vendor’s product.Software Developer• Senior member of development team responsible for maintaining and enhancing ISDN and Call Processing subsystems of company’s flagship digital switching product using C and C++.Software Tools Developer• Created message-based testing tools for digital switching systems.Developed software testing suite for communications protocol testing equipment.
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Mitch Mitchell Skills

Agile Methodologies Integration Solution Architecture Scrum Software Development Requirements Analysis Requirements Gathering Enterprise Software System Architecture Sdlc Business Analysis Software Documentation Uml Enterprise Architecture Databases Requirements Management Software Project Management System Deployment Visio Itil Systems Analysis Security Pmo Project Management Wifi Telecommunications C++ Linux Business Architecture Business Requirements Object Oriented Design C Sql Change Management Product Development C# .net Rup Functional Specifications Wireless Mobility Itil Certified Visual C# Problem Solving Solutions Design Process Architecture Internet Of Things Cmm Rup Methodologies Powershell Solaris

Mitch Mitchell Education Details

  • Baylor University
    Baylor University
    Biology

Frequently Asked Questions about Mitch Mitchell

What company does Mitch Mitchell work for?

Mitch Mitchell works for Teksystems

What is Mitch Mitchell's role at the current company?

Mitch Mitchell's current role is Enterprise & Business Architect with extensive record of solution development and delivery focusing on mobile products and services, business integrations, organizational maturity, and process automation..

What is Mitch Mitchell's email address?

Mitch Mitchell's email address is me****@****adt.com

What is Mitch Mitchell's direct phone number?

Mitch Mitchell's direct phone number is +197260*****

What schools did Mitch Mitchell attend?

Mitch Mitchell attended Baylor University.

What skills is Mitch Mitchell known for?

Mitch Mitchell has skills like Agile Methodologies, Integration, Solution Architecture, Scrum, Software Development, Requirements Analysis, Requirements Gathering, Enterprise Software, System Architecture, Sdlc, Business Analysis, Software Documentation.

Who are Mitch Mitchell's colleagues?

Mitch Mitchell's colleagues are Gabrielle Menchan, Jordan Coady, Alexander Devarez Castillo, De’janae Boykin, Beau Buckler, Bill Lamar, Travis Collins.

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