- Full time from June 2021 to present with a medical leave from Feb-Aug 2022- Assisting the public with Medicare questions, decision-making, program navigation, and emotional support- Average 70-80 calls per day - Stong use of Flex Skills (empathy, creative problem solving, direction) - Mastery of key word scripting navigation- High reviews from the internal Quality Control Team - Perfect attendance

- Took a planned medical leave for major surgery and physical recovery

- Customer service support assisting the public navigating programs and options of Tricare Military Health Insurance- Averaged 50+ calls per day- Facilitated doctor referrals: add referrals, create and edit procedure and diagnostic codes

- Promoted to crew leader and lead trainer after 6 months- Responsibilities: train and certify all new forklift drivers (regardless of whether they were my direct report or within another department), stay up-to-date on certification and training requirements, schedule all drivers (20-30 at any given time), facilitate work assignments, enforce company policies and forklift safety regulations- Managed 24 direct reports

- Keep all production lines fully stocked, loaded and unloaded trailers, follow all forklift safety regulations

- Run production: run water juts to cutout fiberglass materials for Ford, GM, and Chrysler

- Responsible for forklift safety regulations, keeping all production lines fully stocked with materials, continuous trailer loading and unloading

- Responsibilities: sales, accounts receivables/payment processing, deliveries, repossessions- Managed customer accounts, accounts receivable/incoming payments, and ensured each past-due customer account stayed under a target percentage