Program Manager, Support Quality
Current
Jul 2024 - Present
AeroLeads people directory · profile
Mitchell Owens Email & Phone Number
Program Manager, Support Quality
at
Snowflake
1 work email found
@sonos.com
LinkedIn matched
✓ Verified Jun 2026
4 data sources
Profile completeness 100%
Current company
Role
Program Manager, Support Quality
Location
United States, United States, United States
Company size
Who is Mitchell Owens? Overview
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Quick answer
Mitchell Owens is listed as Program Manager, Support Quality at Snowflake, a company with 2295 employees, based in United States, United States, United States. AeroLeads shows a work email signal at sonos.com and a matched LinkedIn profile for Mitchell Owens.
Mitchell Owens previously worked as Senior Program Manager, Customer Experience at Sonos, Inc. and Senior Web Editor at Sonos, Inc.. Mitchell Owens holds Bachelor'S Degree, Electronic Production And Design from Berklee College Of Music.
Company email context
Email format at Snowflake
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{first}.{last}@sonos.com
86% confidence
AeroLeads found 1 current-domain work email signal for Mitchell Owens. Compare company email patterns before reaching out.
Profile bio
About Mitchell Owens
I am a customer support Program Manager that leads cross-functional initiatives to enhance customer experience and operational efficiency. I focus on Case Handling, Queue Management, Team Collaboration, and Case Quality. I drive continuous improvements in case management, working with analytics partners to track KPIs and measure impact. I build strong partnerships with stakeholders, implementing best practices and process enhancements to address business challenges and support smooth transitions to new workflows.
Listed skills include Music Production, Sound Design, Composition, Music Technology, and 26 others.
Current workplace
Mitchell Owens's current company
Company context helps verify the profile and gives searchers a useful next step.
Snowflake
11 roles
Mitchell Owens work experience
A career timeline built from the work history available for this profile.
Senior Program Manager, Customer Experience
My role as a Senior CX Program Manager at Sonos is dedicated to implementing CX strategy, process, reporting mechanisms, and technologies to support new products and software experiences. I work with all functions across our CX organization and cross-functionally with our partners in the product and marketing teams to bring a customer-first mindset to the.
May 2022 - Jul 2024
Senior Web Editor
As a Senior Web Editor at Sonos, I was responsible for the Sonos Support web experience and maintaining a knowledge base of self-help content used by an average of 2 million Sonos users a month. I led site development projects to implement new site designs, user experiences, and content strategies. I created the team's content production and publishing.
May 2019 - May 2022
Senior Technical Support Specialist
May 2017 - May 2019
Music Production Instructor
Mmmmaven
At Mmmmaven, I taught group music production courses and provided private instruction. These courses focused on basic music composition, music theory, Ableton Live production techniques, analog and digital synthesis, MIDI systems, audio engineering, recording, mixing, and mastering.
May 2015 - Apr 2019
Intern
Mmmmaven
Sep 2014 - May 2015
Technical Expert
At Apple, I worked at the Genius bar providing technical support for iOS devices. I became a certified Apple repair technician and repaired iPhones and other Apple hardware. I participated in Apple’s mentorship program for new hires, providing them coaching and support during onboarding.
Jun 2016 - May 2017
Daytime Event Technician
May 2015 - May 2017
Quality Assurance Test Engineer
Aug 2015 - Mar 2016
Front Desk Student Supervisor
May 2013 - May 2015
Studio Intern
May 2014 - Sep 2014
Team & coworkers
Colleagues at Snowflake
Other employees you can reach at snowflake.net. View company contacts for 2295 employees →
PP
Paweł Preibisch
Colleague at SnowflakeWarsaw, Mazowieckie, Poland, Poland
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CK
Christian Kønig
Colleague at SnowflakeAPJ, United States
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MK
Milena Keilani
Colleague at SnowflakeNewark, Ohio, United States, United States
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IH
Isaac Herrera
Colleague at SnowflakeSão Paulo, São Paulo, Brazil, Brazil
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AD
Alexei De Lauw
Colleague at SnowflakeCreswick, Victoria, Australia, Australia
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RS
Rajan Sharma
Colleague at SnowflakeHyderabad, Telangana, India, India
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DN
Dinh Nguyen
Colleague at SnowflakeParis, Île-de-France, France, France
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AM
Adeem Malik
Colleague at SnowflakeLondon, England, United Kingdom, United Kingdom
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LM
Lavanya Mote
Colleague at SnowflakePune, Maharashtra, India, India
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WW
Wasi Waseem
Colleague at SnowflakeMumbai, Maharashtra, India, India
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Paweł Preibisch
Colleague at SnowflakeWarsaw, Mazowieckie, Poland, Poland
View →
CK
Christian Kønig
Colleague at SnowflakeAPJ, United States
View →
MK
Milena Keilani
Colleague at SnowflakeNewark, Ohio, United States, United States
View →
IH
Isaac Herrera
Colleague at SnowflakeSão Paulo, São Paulo, Brazil, Brazil
View →
AD
Alexei De Lauw
Colleague at SnowflakeCreswick, Victoria, Australia, Australia
View →
RS
Rajan Sharma
Colleague at SnowflakeHyderabad, Telangana, India, India
View →
DN
Dinh Nguyen
Colleague at SnowflakeParis, Île-de-France, France, France
View →
AM
Adeem Malik
Colleague at SnowflakeLondon, England, United Kingdom, United Kingdom
View →
LM
Lavanya Mote
Colleague at SnowflakePune, Maharashtra, India, India
View →
WW
Wasi Waseem
Colleague at SnowflakeMumbai, Maharashtra, India, India
View →
1 education record
Mitchell Owens education
FAQ
Frequently asked questions about Mitchell Owens
Quick answers generated from the profile data available on this page.
What company does Mitchell Owens work for?
Mitchell Owens works for Snowflake.
What is Mitchell Owens's role at Snowflake?
Mitchell Owens is listed as Program Manager, Support Quality at Snowflake.
What is Mitchell Owens's email address?
AeroLeads has found 1 work email signal at @sonos.com for Mitchell Owens at Snowflake.
Where is Mitchell Owens based?
Mitchell Owens is based in United States, United States, United States while working with Snowflake.
What companies has Mitchell Owens worked for?
Mitchell Owens has worked for Snowflake, Sonos, Inc., Mmmmaven, Apple, and Together Boston.
Who are Mitchell Owens's colleagues at Snowflake?
Mitchell Owens's colleagues at Snowflake include Paweł Preibisch, Christian Kønig, Milena Keilani, Isaac Herrera, and Alexei De Lauw.
How can I contact Mitchell Owens?
You can use AeroLeads to view verified contact signals for Mitchell Owens at Snowflake, including work email, phone, and LinkedIn data when available.
What schools did Mitchell Owens attend?
Mitchell Owens holds Bachelor'S Degree, Electronic Production And Design from Berklee College Of Music.
What skills is Mitchell Owens known for?
Mitchell Owens is listed with skills including Music Production, Sound Design, Composition, Music Technology, Electronic Music Production, Audio Engineering, Songwriting, and Audio Editing.
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