With over two decades at Verizon, I've traversed diverse roles from operations and implementation to engineering and management. Verizon's expansive landscape has been my playground for innovation, where each enterprise product deployment has pushed boundaries seldom explored by our customers.Currently, I spearhead a dynamic team, leveraging Agile methodologies to craft network automation solutions. Our mission? Maximizing efficiency amidst staff reductions. By empowering enterprise users through self-help portals, we've revolutionized traditional tasks like firewall and load balancer management, slashing processing times from weeks to mere minutes. This strategic shift allows our network experts to tackle complex challenges head-on, while transforming our clientele into staunch advocates of our services.