Balanced IT professional with 7.3 years of progressive work experience across different phases of SDLC, Actively looking for opportunities in a progressive organization as a Business Analyst.

BNP PARIBAS INDIA (SENIOR APPLICATION ANALYST) Functional and Technical support to around 36 Configuration Items across Trade Finance and Supply Chain Global applications used by nearly 500+ users performing at least 400 transactions a day per site. Responsible for collating and presenting similar critical and recurrent issues and provide solutions to fix the issues temporarily via workaround solutions and then working towards their permanent solutions.Identifying and tracking RCA… Show more BNP PARIBAS INDIA (SENIOR APPLICATION ANALYST) Functional and Technical support to around 36 Configuration Items across Trade Finance and Supply Chain Global applications used by nearly 500+ users performing at least 400 transactions a day per site. Responsible for collating and presenting similar critical and recurrent issues and provide solutions to fix the issues temporarily via workaround solutions and then working towards their permanent solutions.Identifying and tracking RCA with correct issue priority, based on Incident Management procedures and associated SLA.Involved in handling Intraday and critical End of Day batches.Planning, managing and executing DR exercise, Server/ Network maintenance, DB patching, AIX patching, UNIX patching system activities.Implementing server and application monitoring via tools like Geneos.Involved in areas like Automation, Documentation, and Process Improvements.Involved in training Onshore Helpdesk team in Singapore on Supply Chain applications Show less

Functional and Technical Support (2.11 yrs) for AT&T Project Worked under Functional and Application Support for biggest Telecom giant in U.S.Handled Transitioning of project from Tech Mahindra to Amdocs with added responsibility of setting up the project from scratch.Was solely responsible for managing and setting up a team of 7.2 travels to Mexico (Onshore) for major Production Releases.Worked in areas like Business and System Analysis, Monitoring and Maintenance… Show more Functional and Technical Support (2.11 yrs) for AT&T Project Worked under Functional and Application Support for biggest Telecom giant in U.S.Handled Transitioning of project from Tech Mahindra to Amdocs with added responsibility of setting up the project from scratch.Was solely responsible for managing and setting up a team of 7.2 travels to Mexico (Onshore) for major Production Releases.Worked in areas like Business and System Analysis, Monitoring and Maintenance, Issue Resolution, Root Cause Analysis, Client and Business Working Sessions, M&P and Automation etc.Handled 13 major applications like CRM, OMS, ACS etc. Show less

Software Development (1 yr) for US Cellular Project Worked as an Application Developer for U.S. based Telecom client. Developed modules and activities in Core Java using Oracle 11g as database and other Amdocs application designing and development tools.Was a part of Project Designing, Development, Early Testing and System Testing phases.Worked on integral CRM/OMS Interface and Product Pricing modules.