Mike Thome Email & Phone Number

Huntingdon Valley, Pennsylvania, United States

Huntingdon Valley, PA

Huntingdon Valley, PA

Act as a liaison between client and Alpha Systems departments. Collaborate with Sales, Client Service Director, and Technical Project Management team to define and refine project scope and address any production issues reported. Assist in coordination of activities surrounding customer projects with the customer and the Alpha internal resources.

Horsham, PA

Part of the Time Warner acquisition Project Management transition team. Developed project plans for ARRIS and Cisco technologies, trained on, managed and created projects in the Workfront project management tool. Project Managed a Central Division (Jacksonville) NAS to DAC project start to finish, transition was successful and resulted in zero customer.

Horsham, PA

Oversaw 35-40 people for deployed services requests in domestic and international markets with an annual budget of approximately $5M. Expanded role while continuing to maintain all responsibilities for broadband deployed services, prior to the spinoff from Motorola Mobility.

Horsham, PA

Oversaw an organization of 70 non-regional, home-based field engineers and five managers for deployed services requests in both domestic and international markets including Central America, South America and Asia. Managed a budget of $7M annually, with some fluctuations as project numbers shifted year to year. Noted for being one of the company’s most.

Oversaw a team of 20 field engineers responsible for Motorola’s digital broadband product line and deployed commercial services. Monitored the job performance of field engineers and ancillary personnel and provided necessary training, coaching, feedback, and motivation to maximize performance. Partnered with sales and project management teams to ensure.

Horsham, PA

Built and trained a team of 12 technical specialists for a new call center to provide standard technical support and escalation from junior technicians. Interfaced with engineering and product marketing groups to ensure rapid closure of client tickets on a variety of trouble calls and recommend a broad variety of future enhancements, diagnostic tools and.

Horsham, PA

In a call center setting, rapidly promoted from front-line support to product specialist and provided technical support to cable operators for the whole spectrum of General Instrument/Motorola product lines. Trained deployment and support staff on addressability and head-end product lines.

Oversaw 15 technicians and managed three work centers, including the maintenance, repair and troubleshooting of 250 different pieces of electronic equipment, computers and test equipment.Provided front-line maintenance and troubleshooting for mainframe computer systems, digital and analog recording devices and various radio frequency receiving units along.

Bachelor'S Of Science, Business Administration And Management, General

Education record

Education record