Darryl William Email & Phone Number

Huntingdon Valley, Pennsylvania, United States

Performed discovery meetings and conducted technical and business process discoveries to gather business requirements for designing an ECM solution. Involved with documenting ECM requirements, Solution design, Service proposal,Technical/Functional/Process Specification, Training User Guides. Implemented Hyland OnBase Product solutions in Healthcare.

Orange County, California Area

• Involved in conducting Post sales Kickoff meetings. Performed discovery meetings and conducted technical and business processes discoveries to gather business requirements for designing an ECM solution.
• Involved with documenting ECM requirements, and Solution design into a Service proposal, Technical/Functional Specification.
• Involved, performed, and conducted Enterprise Content Management (ECM) Solution Design.
• Developed ECM solutions based on the Technical Solution Design document for Hyland OnBase, LibertyNET, Kofax, and other ECM suites of products.
• Performed and conducted installation, configuration, and testing of Hyland OnBase, LibertyNET, Kofax, and other ECM solutions and Product suites.
• Performed the Administrator duties on the Hyland OnBase Product Solutions.

Irvine, California, United States

• Delivered and implemented solutions nationally to Higher Education customers and other Hyland’s user communities leveraging the OnBase product suite’s business process efficiency tools.
• Performed business and Technical discovery process analysis and document the requirements of the solution with customer stakeholders for the implementation of their OnBase System solution.
• Performed Legacy system documents migration from Filenet, Singularity, LibertNet, SIRE, and more to OnBase. The process included the creation of data taxonomy mapping document from conversion discovery meetings.
• Successfully delivered professional solutions by translating business process requirements into a technical solution through design, development, testing, and training.
• Diagnosed and troubleshot operational issues impacting deployed OnBase solutions. Worked collaboratively with other OnBase professionals and teams to resolve issues.
• Involved in building enduring relationships with customers throughout the course of the consulting services.

Costa Mesa, California, United States

• Worked closely with clients and/or vendors to plan and perform installations/upgrades as required to meet customer requirements utilizing the LibertyNet Information Management product suite.
• Utilize technical expertise, project management, and problem-solving skills to understand, plan, implement, and roll out enterprise software solutions using the LibertyNet product.
• Typical tasks performed include project definition, requirement definition, analysis, design, customizations, testing, system documentation, user training, and additional technical support.
• Utilize technical expertise and problem-solving skills to undertake a very broad range of tasks involving pre-post-sales technical support, customer service, and professional consulting services.
• Clearly identify and understand business processes and workflow in a variety of industries and then architect solutions with LibertyNet.
• Utilized technical knowledge and troubleshooting skills and ensured that customer problems were clearly identified, documented, and resolved with either a software release or workaround.

San Jose, California, United States

• Demonstrated excellent business process understanding and provided guidance and worked closely with the team and client and ensured that client expectations were properly set and then exceeded.
• Involved with Resource Management and coordination process to make the most effective use of the people and organizations.
• Effectively communicated priorities, delivery expectations, risks, and concerns to stakeholders and all levels of management in the organization. Conducted Project Kickoff meetings and regular project team meetings.
• Monitored Project Life Cycle during provisioning, Implementation, and Post Implementation phases.
• Demonstrated ability to navigate complex environments and worked closely with local and remote members of interdisciplinary teams, including technology/engineering, sales, marketing, business development, user.
• Performed tracking, trouble-shooting, and resolved problems in all phases of the project life cycle (Initiating, Planning, Executing, Controlling, and Closing). Recommended project recovery steps to sponsors.

Santa Barbara, California, United States

• Planned, designed, developed, implemented, and managed new and existing Document Management Projects.
• Performed Systems Analysis, System Design, Product integration, and translated customer's requirements into technical specifications. Provided analyses of prospective customer's businesses for existing business.
• Worked with customers and implementation team members to formulate specific system solutions to business problems.
• Responsible for complete project (life cycle) Management including setting a timetable, assigning responsibilities identifying critical tasks and milestones, and keeping the project moving forward.
• Delivered client satisfaction by developing a strong working relationship with the clients, managing expectations, and delivering on a promise with a sense of urgency.
• Prepared project plans for clients, monitoring the plans progress through task lists, MS Project, meetings, and proactively solving any issues that could cause delays in critical milestones.