Darryl William Email & Phone Number

Huntingdon Valley, Pennsylvania, United States

Performed discovery meetings and conducted technical and business process discoveries to gather business requirements for designing an ECM solution. Involved with documenting ECM requirements, Solution design, Service proposal,Technical/Functional/Process Specification, Training User Guides. Implemented Hyland OnBase Product solutions in Healthcare, Government, Financial, Energy, Logistics Higher Education, Insurance Services, and many other verticals. Developed ECM AP, Contract Agreement Management, Agenda Management, Insurance Policy Management, and Financial Aid solutions using Workflow, Workview, and Agenda Management modules for Hyland OnBase. Maintained and supported OnBase API integrations with other applications likeKofax Capture, Kofax VRS, and other LOB Applications such as PeopleSoft, Oracle, Lawson, SAP, Great Plains, and many other LOB applications using VBScript, Unity Scripts, JavaScripts, C#, and Web Services calls. Performed and conducted OnBase Server/client Installations, Upgrades, Migrations, Solution Development/building of new solutions or enhancement to existing solutions, solution configuration, Solution Testing, and Solution Training. Provided Technical Support throughout implementation, User Acceptance Testing, Go-live support, and after project close whenever called by Support team support. Performed OnBase Administrator duties on the Hyland OnBase Product Solutions for Managed Services clients. Involved and helped in the pre-sales process of creating Hyland OnBase Demos, Proof of Concepts, and Pilot solutions, and during the implementation process performed solution(s) development progress demos of the as-build solution(s). Helped Sales personnel respond to questions in the RFP and provided service estimates for Managed Services projects such as upgrades, enhancements to existing solutions, migration, and new ECM solution(s) implementations. Experienced in working with small to large-scale projects and project teams.

Orange County, California Area

• Involved in conducting Post sales Kickoff meetings. Performed discovery meetings and conducted technical and business processes discoveries to gather business requirements for designing an ECM solution.• Involved with documenting ECM requirements, and Solution design into a Service proposal, Technical/Functional Specification.• Involved, performed, and conducted Enterprise Content Management (ECM) Solution Design.• Developed ECM solutions based on the Technical Solution Design document for Hyland OnBase, LibertyNET, Kofax, and other ECM suites of products.• Performed and conducted installation, configuration, and testing of Hyland OnBase, LibertyNET, Kofax, and other ECM solutions and Product suites.• Performed the Administrator duties on the Hyland OnBase Product Solutions. • Helped Sales personnel with responding to questions in the RFP and provided service estimates for upgrades, enhancements, migrations, and implementing new ECM solutions.• Involved with ECM products integrations with a third-party application such as PeopleSoft, Lawson, SAP, and many more LOB applications.• Experienced performing ETL migration from other ECM systems to Hyland OnBase and LibertyNet.• Acted as the central point of contact for internal and external customers on assigned projects.• Experienced in working with small to large projects and project teams that included Technical resources, cross-department teams, client team, and all stakeholders on Projects.• Managed project status meetings and provided a status update to Project Team, including external and internal clients. • Tracked, and managed resource project time, budget and provided project budget report to sponsor(s) and Management. • Performed go-live preparation and go-live and support during go-live.• Involved in the project closing process of transferring and handing over the project to the support Help Desk team.

Irvine, California, United States

• Delivered and implemented solutions nationally to Higher Education customers and other Hyland’s user communities leveraging the OnBase product suite’s business process efficiency tools.• Performed business and Technical discovery process analysis and document the requirements of the solution with customer stakeholders for the implementation of their OnBase System solution.• Performed Legacy system documents migration from Filenet, Singularity, LibertNet, SIRE, and more to OnBase. The process included the creation of data taxonomy mapping document from conversion discovery meetings, document Extraction from the Legacy system, transformation and import legacy System files and metadata into the OnBase Software production system (ETL process).• Successfully delivered professional solutions by translating business process requirements into a technical solution through design, development, testing, and training.• Diagnosed and troubleshot operational issues impacting deployed OnBase solutions. Worked collaboratively with other OnBase professionals and teams to resolve issues.• Involved in building enduring relationships with customers throughout the course of the consulting services.• Acted as the central point of contact for internal and external customers on assigned projects.• Worked with sales teams as needed on RFP/RFI completion and on completion of assigned projects.• Tracked project costs and project milestones during the life of the project and effectively communicated any overruns to management.• Conducted appropriate project review meetings with customer stakeholders for assigned projects including functional requirements review, milestone reviews, technical requirements, and project closure meeting.• When needed, craft detailed and accurate project plans to include resource requirements mapped to SOW’s and Work Agreement requirements.

Costa Mesa, California, United States

• Worked closely with clients and/or vendors to plan and perform installations/upgrades as required to meet customer requirements utilizing the LibertyNet Information Management product suite.• Utilize technical expertise, project management, and problem-solving skills to understand, plan, implement, and roll out enterprise software solutions using the LibertyNet product.• Typical tasks performed include project definition, requirement definition, analysis, design, customizations, testing, system documentation, user training, and additional technical support.• Utilize technical expertise and problem-solving skills to undertake a very broad range of tasks involving pre-post-sales technical support, customer service, and professional consulting services.• Clearly identify and understand business processes and workflow in a variety of industries and then architect solutions with LibertyNet.• Utilized technical knowledge and troubleshooting skills and ensured that customer problems were clearly identified, documented, and resolved with either a software release or workaround.• Hands-on experience deploying and customizing enterprise application software. • Working Knowledge of SQL Server 7, 2005 and 2008.• Strong troubleshooting and problem-solving skills; ability to identify & solve problems.

San Jose, California, United States

• Demonstrated excellent business process understanding and provided guidance and worked closely with the team and client and ensured that client expectations were properly set and then exceeded.• Involved with Resource Management and coordination process to make the most effective use of the people and organizations.• Effectively communicated priorities, delivery expectations, risks, and concerns to stakeholders and all levels of management in the organization. Conducted Project Kickoff meetings and regular project team meetings.• Monitored Project Life Cycle during provisioning, Implementation, and Post Implementation phases.• Demonstrated ability to navigate complex environments and worked closely with local and remote members of interdisciplinary teams, including technology/engineering, sales, marketing, business development, user interface, QA, product development, finance, and Accounting.• Performed tracking, trouble-shooting, and resolved problems in all phases of the project life cycle (Initiating, Planning, Executing, Controlling, and Closing). Recommended project recovery steps to sponsors.• Demonstrated excellent skills in Project Management processes, used and implemented PMBOK methodologies involving integration, scope, time, cost, quality, resource, communication, coordination, risk, and procurement management.• Performed Project estimation, budget setting, approval, variance analysis/reporting (including earned value analysis, cost estimation and forecasting, schedule, costs vs. budgets, resources, and changes to scope).• Monitored project execution and ensured completion within a defined schedule, budget, and quality parameters.• Worked closely with Sales, Product Marketing, Accounts, and Product Development teams during Pre-Sales, Post-Sales, RFP’s, and SLA’s process.

Santa Barbara, California, United States

• Planned, designed, developed, implemented, and managed new and existing Document Management Projects.• Performed Systems Analysis, System Design, Product integration, and translated customer's requirements into technical specifications. Provided analyses of prospective customer's businesses for existing business processes and translated them into electronic workflow systems.• Worked with customers and implementation team members to formulate specific system solutions to business problems. • Responsible for complete project (life cycle) Management including setting a timetable, assigning responsibilities identifying critical tasks and milestones, and keeping the project moving forward.• Delivered client satisfaction by developing a strong working relationship with the clients, managing expectations, and delivering on a promise with a sense of urgency. • Prepared project plans for clients, monitoring the plans progress through task lists, MS Project, meetings, and proactively solving any issues that could cause delays in critical milestones.• Provided consultation on technical issues such as hardware requirements, networking setup, backup strategies. Produced.