Provide Technology Consultation regarding IP Based Contact Center & IP Telephony Solutions to clients in the BPO and Solution Industry.Collecting Business Requirements, Planning, Requirement Analysis, Design, and transferring the same knowledge to team for preparing Technical Specifications and solutions.Design, Integrate and develop products and solutions of Contact Center, IVR, IP Telephony.Research, Innovate and Bring social media management solution, software, and robotic process automation to enable cost effective solution for clients and accelerate the growth in customer experience.Prevent impacts and rapidly restore data center operations and the availability of mission-critical services, applications and production data. Also, responsible for communicating, developing, implementing, maintaining and managing the governance of the enterprise Disaster Recovery program for Digicon.Consult on system strategy, architecture and design, industry trends, help them with technical literacy to help them make informed decisions.Monitor service levels, set targets, and act.Follow process management discipline for change management of all systems managed.Produce sound business cases with focus on reusability, scalability, innovation, and enterprise-wide solutions.Provide coaching, development, succession, recruitment, resource management, team leadership, input into performance and development plans.Manage operations, support, management of products, systems, applications and services.Drive incident, product and change management and production readiness for new environments, automation plus end-to-end capacity and performance management.Oversee system and network performance metrics as well as ensuring team and individuals performance aligned with company business goal.Manage crisis situations, oversee issue escalation and timely resolution as per agreed SLA.Coordinate incident rand service quality reviews and report to line manager every week with analytics.

Provide Technology Consultation regarding IP Based Contact Center & IP Telephony Solutions to clients in the BPO and Solution Industry.Collecting Business Requirements, Planning, Requirement Analysis, Design, and transferring the same knowledge to team for preparing Technical Specifications and solutions.Design, Integrate and develop products and solutions of Contact Center, IVR, IP Telephony.Research, Innovate and Bring social media management solution, software, and robotic process automation to enable cost effective solution for clients and accelerate the growth in customer experience.Prevent impacts and rapidly restore data center operations and the availability of mission-critical services, applications and production data. Also, responsible for communicating, developing, implementing, maintaining and managing the governance of the enterprise Disaster Recovery program for Digicon.Consult on system strategy, architecture and design, industry trends, help them with technical literacy to help them make informed decisions.Monitor service levels, set targets, and act.Follow process management discipline for change management of all systems managed.Produce sound business cases with focus on reusability, scalability, innovation, and enterprise-wide solutions.Provide coaching, development, succession, recruitment, resource management, team leadership, input into performance and development plans.Manage operations, support, management of products, systems, applications and services.Drive incident, product and change management and production readiness for new environments, automation plus end-to-end capacity and performance management.Oversee system and network performance metrics as well as ensuring team and individuals performance aligned with company business goal.Manage crisis situations, oversee issue escalation and timely resolution as per agreed SLA.Coordinate incident rand service quality reviews and report to line manager every week with analytics.

• Provide project management, consultancy and implementation services to MWSIS division for Azure cloud and SharePoint solutions.• Planning, designing and implementing of RPA solution with UiPath.• Research & Analysis of Market for potential Cloud Business opportunity in Bangladesh and Global Market.• Prepare feasible plan for Toggi Cloud Ltd’s Tier Four Cloud Datacenter.• Analysis of Tier IV Cloud Datacenter Compliances Certification and Necessary Background preparation.• Design & Planning Cloud Solutions and Service for Toggi Cloud Ltd.

• Managing “Datacenter and Infrastructure Management” (DCIM) and "Bigdata & IOT" team.• Planning, designing and implementing IT infrastructure for virtualization and private cloud for customers. • Planning, designing and implementing IT infrastructure for AZURE cloud for customers. • Planning, designing and implementing System Center Product family for customers. • Administrating OFFICE 365 (Microsoft Public Cloud) for Bangladesh office• Internal Systems Administration and Troubleshooting• Manage internal sales and service management system Microsoft Dynamics CRM• Conducting Pre-sales related activity and Administrative training of Microsoft Products.• Support sales force with technical expertise in the Tech One Global product portfolio• Provide subject matter expertise in positioning business solutions to corporate clients• Provide level 2 support to the customer.

Planning, designing and implementing IT infrastructure for virtualization and private cloud for customers. Managing internal sales process software (Microsoft CRM) and project management related work. Administrating internal software and network devices. Do presalse activites for service and microsoft products.

· Administer Microsoft Product Support for Bangladesh· Internal Systems Administration and Troubleshooting· Implementing and Designing solutions for clients using Microsoft products and technologies· Support sales force with technical expertise in the Tech One Global product portfolio· Provide subject matter expertise in positioning business solutions to corporate clients

· Administer Microsoft Product Support for Bangladesh· Internal Systems Administration and Troubleshooting· Implementing and Designing solutions for clients using Microsoft products and technologies· Support sales force with technical expertise in the Tech One Global product portfolio· Provide subject matter expertise in positioning business solutions to corporate clients