Lead-Presales
Current
Oct 2023 - Present
AeroLeads people directory · profile
Mithun Dey Email & Phone Number
Lead-Presales
at
ELEVATE Solutions Limited
1 work email found
@live.co.uk
LinkedIn matched
✓ Verified Jul 2026
4 data sources
Profile completeness 100%
Who is Mithun Dey? Overview
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Quick answer
Mithun Dey is listed as Lead-Presales at ELEVATE Solutions Limited, based in Dhaka, Bangladesh. AeroLeads shows a work email signal at live.co.uk and a matched LinkedIn profile for Mithun Dey.
Mithun Dey previously worked as Assistant General Manager-IT at Digicon Technologies Ltd and Senior Manager at Digicon Technologies Ltd. Mithun Dey holds Post Graduate Diploma, Computer Science from Bangladesh Institute Of Management.
Company email context
Email format at ELEVATE Solutions Limited
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{first}{last}@live.co.uk
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Profile bio
About Mithun Dey
I have over 13 years of experience working in the IT industry, in roles such as infrastructure engineer, Solution Architect, senior manager, and Assistant General Manager and now, I am the Lead-Presales for cloud & legacy systems. Currently, I’m managing a team of techno-commercial people and a cross-functional team of IT engineers.Before my current role, I worked at Digicon Technologies Ltd. as an Assistant General Manager, where I led a cross-functional team responsible for providing day-to-day IT support across different geographical locations. My team consists of system and network engineers, as well as software developers. I also worked Toggi Services Ltd. and Tech One Global Ltd., where I served as an architect for their Tier 4 data centre, an Infrastructure Engineer and an Infrastructure & Cloud Architect. Throughout my career, I have gained expertise in various technologies such as Active Directory, System Center family, SharePoint, Office 365, and Azure, among others.I am always enthusiastic about discussing cloud-related topics and would be delighted to connect with you via email or other digital media. Please feel free to connect with me on LinkedIn or via email.
Listed skills include Mcitp, Mcse, Mcts, Sharepoint, and 34 others.
Current workplace
Mithun Dey's current company
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8 roles
Mithun Dey work experience
A career timeline built from the work history available for this profile.
Assistant General Manager-It
Provide Technology Consultation regarding IP Based Contact Center & IP Telephony Solutions to clients in the BPO and Solution Industry.Collecting Business Requirements, Planning, Requirement Analysis, Design, and transferring the same knowledge to team for preparing Technical Specifications and solutions.Design, Integrate and develop products and solutions of Contact Center, IVR, IP Telephony.Research, Innovate and Bring social media management solution, software, and robotic process automation to enable cost effective solution for clients and accelerate the growth in customer experience.Prevent impacts and rapidly restore data center operations and the availability of mission-critical services, applications and production data. Also, responsible for communicating, developing, implementing, maintaining and managing the governance of the enterprise Disaster Recovery program for Digicon.Consult on system strategy, architecture and design, industry trends, help them with technical literacy to help them make informed decisions.Monitor service levels, set targets, and act.Follow process management discipline for change management of all systems managed.Produce sound business cases with focus on reusability, scalability, innovation, and enterprise-wide solutions.Provide coaching, development, succession, recruitment, resource management, team leadership, input into performance and development plans.Manage operations, support, management of products, systems, applications and services.Drive incident, product and change management and production readiness for new environments, automation plus end-to-end capacity and performance management.Oversee system and network performance metrics as well as ensuring team and individuals performance aligned with company business goal.Manage crisis situations, oversee issue escalation and timely resolution as per agreed SLA.Coordinate incident rand service quality reviews and report to line manager every week with analytics.
Jan 2021 - Sep 2023
Senior Manager
Provide Technology Consultation regarding IP Based Contact Center & IP Telephony Solutions to clients in the BPO and Solution Industry.Collecting Business Requirements, Planning, Requirement Analysis, Design, and transferring the same knowledge to team for preparing Technical Specifications and solutions.Design, Integrate and develop products and solutions of Contact Center, IVR, IP Telephony.Research, Innovate and Bring social media management solution, software, and robotic process automation to enable cost effective solution for clients and accelerate the growth in customer experience.Prevent impacts and rapidly restore data center operations and the availability of mission-critical services, applications and production data. Also, responsible for communicating, developing, implementing, maintaining and managing the governance of the enterprise Disaster Recovery program for Digicon.Consult on system strategy, architecture and design, industry trends, help them with technical literacy to help them make informed decisions.Monitor service levels, set targets, and act.Follow process management discipline for change management of all systems managed.Produce sound business cases with focus on reusability, scalability, innovation, and enterprise-wide solutions.Provide coaching, development, succession, recruitment, resource management, team leadership, input into performance and development plans.Manage operations, support, management of products, systems, applications and services.Drive incident, product and change management and production readiness for new environments, automation plus end-to-end capacity and performance management.Oversee system and network performance metrics as well as ensuring team and individuals performance aligned with company business goal.Manage crisis situations, oversee issue escalation and timely resolution as per agreed SLA.Coordinate incident rand service quality reviews and report to line manager every week with analytics.
Jan 2020 - Jan 2021
Solution Specialist, Toggi Cloud
• Provide project management, consultancy and implementation services to MWSIS division for Azure cloud and SharePoint solutions.• Planning, designing and implementing of RPA solution with UiPath.• Research & Analysis of Market for potential Cloud Business opportunity in Bangladesh and Global Market.• Prepare feasible plan for Toggi Cloud Ltd’s Tier Four Cloud Datacenter.• Analysis of Tier IV Cloud Datacenter Compliances Certification and Necessary Background preparation.• Design & Planning Cloud Solutions and Service for Toggi Cloud Ltd.
Oct 2018 - Jan 2020
Solutions Architect
• Managing “Datacenter and Infrastructure Management” (DCIM) and "Bigdata & IOT" team.• Planning, designing and implementing IT infrastructure for virtualization and private cloud for customers. • Planning, designing and implementing IT infrastructure for AZURE cloud for customers. • Planning, designing and implementing System Center Product family for customers. • Administrating OFFICE 365 (Microsoft Public Cloud) for Bangladesh office• Internal Systems Administration and Troubleshooting• Manage internal sales and service management system Microsoft Dynamics CRM• Conducting Pre-sales related activity and Administrative training of Microsoft Products.• Support sales force with technical expertise in the Tech One Global product portfolio• Provide subject matter expertise in positioning business solutions to corporate clients• Provide level 2 support to the customer.
Apr 2015 - Sep 2018
Senior Technology Specialist
Planning, designing and implementing IT infrastructure for virtualization and private cloud for customers. Managing internal sales process software (Microsoft CRM) and project management related work. Administrating internal software and network devices. Do presalse activites for service and microsoft products.
Aug 2011 - Mar 2015
Technology Specialist
· Administer Microsoft Product Support for Bangladesh· Internal Systems Administration and Troubleshooting· Implementing and Designing solutions for clients using Microsoft products and technologies· Support sales force with technical expertise in the Tech One Global product portfolio· Provide subject matter expertise in positioning business solutions to corporate clients
Jan 2011 - Aug 2011
Trainee Technology Specialist
· Administer Microsoft Product Support for Bangladesh· Internal Systems Administration and Troubleshooting· Implementing and Designing solutions for clients using Microsoft products and technologies· Support sales force with technical expertise in the Tech One Global product portfolio· Provide subject matter expertise in positioning business solutions to corporate clients
Sep 2010 - Dec 2010
4 education records
Mithun Dey education
Post Graduate Diploma, Computer Science
Bangladesh Institute Of Management
B.Com (Honours), Business
Govt. City College, Chittagong (National University)
H.S.C., Business Studies
Sitakund Degree College
S.S.C., Business Studies
Sitakund Govt. Model High School
FAQ
Frequently asked questions about Mithun Dey
Quick answers generated from the profile data available on this page.
What company does Mithun Dey work for?
Mithun Dey works for ELEVATE Solutions Limited.
What is Mithun Dey's role at ELEVATE Solutions Limited?
Mithun Dey is listed as Lead-Presales at ELEVATE Solutions Limited.
What is Mithun Dey's email address?
AeroLeads has found 1 work email signal at @live.co.uk for Mithun Dey at ELEVATE Solutions Limited.
Where is Mithun Dey based?
Mithun Dey is based in Dhaka, Bangladesh while working with ELEVATE Solutions Limited.
What companies has Mithun Dey worked for?
Mithun Dey has worked for Elevate Solutions Limited, Digicon Technologies Ltd, Toggi Services Limited, and Tech One Global Ltd.
How can I contact Mithun Dey?
You can use AeroLeads to view verified contact signals for Mithun Dey at ELEVATE Solutions Limited, including work email, phone, and LinkedIn data when available.
What schools did Mithun Dey attend?
Mithun Dey holds Post Graduate Diploma, Computer Science from Bangladesh Institute Of Management.
What skills is Mithun Dey known for?
Mithun Dey is listed with skills including Mcitp, Mcse, Mcts, Sharepoint, Windows Server, Microsoft Sql Server, It Management, and Business Analysis.
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