Gourab Mitra work email
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Gourab Mitra personal email
Hello/Namaste, My career and/or life has always surprised me to work with visionaries, leaders, talented souls who helped me shaped my characteristics to think, behave, speak like a humble servant leader. Many experiential solutioning/delivery engagement I have lead/been part of help me to build & mature certain key qualities to thrive in VUCA world: - Excellent Story Teller/communicator/collaborator (verbally and written). Hi Tech yet High Touch. - Self-motivated & creative design thinker with analytical & data oriented mindset to deal with complex problem/environment with great aptitude - Exceptionally well organized with my time management skills to efficiently manage portfolio of Accounts/Executive Stakeholders & Teams - Highly agile and adaptive to work in high velocity IT of digital age to Bi-Modal and Multimodal IT and business organization - Keeping up-to-date with In-Practice/emerging Tech trend, Product usage, framework which shapes various cardinal functions/value chains of, Business/Corporate/Enterprise/IT(startups to industry/market/product leader) - Well versed in IT/business acumen in integration and digital practicesWorking in IT industry for more than one and half decade with exceptional & proven track record I can manage - Large & complex transition/transformation/delivery & leadership engagement as Service Delivery - - - Manager/Partner role mapped to customer executives - Work as Business Development manager/Client Partner role to manage business/customer portfolio for Units or Practice/Product teamI am open for challenging/experimental opportunity where I can contribute to realize organizational goals/value and pursue a career path which offers me with opportunity to my pursuit of becoming executive/director/Managing Consultant or partner role in next 5 years.Thanks & Regards, Gourab Mitra
Available On Request
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Itsm And Siam And Bsm Solution ArchitectAvailable On RequestKolkata, Wb, In
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Itsm/Siam/Bsm Solution ArchitectAvailable On Request Apr 2017 - PresentIndiaResponsible for SIAM and ITSM Solution design (including Enterprise service management toolset) for large RFP. Designed SIAM service portfolio for pre-sales and consulting. Enabling value and driving delivery for projects in escalation mode.
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Siam Transition And Bau Delivery LeadAvailable On Request Sep 2018 - Jul 2019Bucharest, RomaniaLeading and establishing SIAM practices for a new company (Mobility giant in US). Was accountable from contract alignment to team setup for managing solution which covers 20 processes and 6 Service provider of the newly established organization.
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Service Management Transition LeadAvailable On Request Sep 2018 - Jan 2019Kolkata, West Bengal, Indiatransition
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Business Aligned Siam Solution Architect, It Business Engagement ManagerAvailable On Request Apr 2018 - Sep 2018DenmarkDriving value by establishing SIAM for Nordic Telco Leader. Established Demand Management, Portfolio Management. Establishing control and rigor in 3rd party service vendor governance. Streamlining contract management practices for 3rd party product vendor contract as a Contract Manager.Also acting as a IT Business engagement Lead to align and improve SIAM maturity attuned to Business in order to improve IT business communication/ Business perception of IT.
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Service Management Solution Delivery (Change And Release Manager, Asset And Configuration Manager)Available On Request Nov 2013 - Nov 2016Copenhagen Area, DenmarkResponsible for ITSM process designing, implementation and streamlining (CSI) of the following processes:1. Change and Release Management for the organization2. IT Asset and Configuration Management (SACM)3. Service Request Management4. Service Governance
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Change And Release ManagerTata Consultancy Services Jan 2013 - Nov 2013Kolkata Area, IndiaWorking as a change & Release Manager with below achievents:1. 0% Change failure impacted production2. Facilitate Emergency & Urgent Change approval from customer & internal stakeholder3. Prepare & present SLA & KPI reports and present to Process owner4. Facilitating CAB agenda & Review meeting5. Driving CSI for Change Management Process -
Service Asset & Configuration ManagerTata Consultancy Services Jan 2013 - Nov 2013Kolkata, West Bengal, IndiaWithin 6 months I have also taken the lead role for entire Service Transition portfolio with inclusion of Service Asset & Configuration Management Process.1. Build Standardized and contextualized CI Addition/Modification/Deletion template for 30+ CI type in excel2. Perform Asset Inventory baseline & audit for two consecutive quarter3. Ensure Team is efficiently updating CMDB based on changes performed by Support/Project team.Successfully Lead 4 member team to deliver all… Show more Within 6 months I have also taken the lead role for entire Service Transition portfolio with inclusion of Service Asset & Configuration Management Process.1. Build Standardized and contextualized CI Addition/Modification/Deletion template for 30+ CI type in excel2. Perform Asset Inventory baseline & audit for two consecutive quarter3. Ensure Team is efficiently updating CMDB based on changes performed by Support/Project team.Successfully Lead 4 member team to deliver all Process objective for customer including clean SLA performance during my rest of the tenure in the project. Show less
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Service Management Transition & Design LeadTata Consultancy Services Oct 2012 - Dec 2012Kolkata, West Bengal, IndiaManaging hostile transition from Incumbent and parallelly designing the new process to operate in new operating model encompassing managed service engagement for IT Infrastructure(Scope: Infrastructure & Data Center Services, Service Desk, Access Management, End User Computing Services & Network & Telephony Operations)1. Incident & Major Incident Management2. Problem Management2. Change & Release ManagementKey Achievement:Successfully managed transition in line with the… Show more Managing hostile transition from Incumbent and parallelly designing the new process to operate in new operating model encompassing managed service engagement for IT Infrastructure(Scope: Infrastructure & Data Center Services, Service Desk, Access Management, End User Computing Services & Network & Telephony Operations)1. Incident & Major Incident Management2. Problem Management2. Change & Release ManagementKey Achievement:Successfully managed transition in line with the scheduleBuild & design new processes, working with the Tools & Reporting team to configure new processesBuild Process Team to run the Cross Functional servicesCreate Training material and delivering Process & Tools session for entire project team Show less
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Oracle Apps Security ArchitectAvailable On Request Sep 2010 - Sep 2012Kolkata Area, IndiaAs a Functional Analyst & Lead I was responsible for:1. Business requirement analysis to provide solution design for Role Structure, BU & associated Cost Center structure in Oracle EBS2. Driving IBM in implementing the designed solution in production enviironment3. On time delivery of Quarterly SOX Complaince report (using complex manual process which used to take 2 days)I have also driven a Six Sigma Project to improve SOX reporting lead time. Written complex Excel Macro… Show more As a Functional Analyst & Lead I was responsible for:1. Business requirement analysis to provide solution design for Role Structure, BU & associated Cost Center structure in Oracle EBS2. Driving IBM in implementing the designed solution in production enviironment3. On time delivery of Quarterly SOX Complaince report (using complex manual process which used to take 2 days)I have also driven a Six Sigma Project to improve SOX reporting lead time. Written complex Excel Macro program to automate the end to end SOX reporting cycle from 2 days to 2 hours.Receive several accolades in Organization/Project competition alongside appreciation from Customer on the CSI Initiative and providing impeccable solutions against Business Requirement. Show less
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Application Support ManagerTata Consultancy Services Mar 2009 - Aug 2010Cochin Area, IndiaTaken KT from Line Manager and promoted to Support Lead role within 3 Months to manage & support production-dev environment of application from offshore(including two 24x7 MCA application) with below responsibilities:1. Perform Daily/Weekly System health check2. Perform Business Impact assessment & communication for Critical Incident3. Manage Incident diagonosis and resolution 3. Provide Proactive & Reactive Problem Management support in identifying RCA4. Perform… Show more Taken KT from Line Manager and promoted to Support Lead role within 3 Months to manage & support production-dev environment of application from offshore(including two 24x7 MCA application) with below responsibilities:1. Perform Daily/Weekly System health check2. Perform Business Impact assessment & communication for Critical Incident3. Manage Incident diagonosis and resolution 3. Provide Proactive & Reactive Problem Management support in identifying RCA4. Perform Daily/Weekly System health check5. Manage & Executed Changes to deploy Preventative & Corrective fixes & regulatory changes6. Coordinated with 3rd Party Product Development team for Incident resolution & RCA7. Drive Continual Service Improvement ideas to improve operational efficiencies & mitigate risks8. Developed SMS alert management system, automated archival tool for SQL server maintenance which aims to compress & archive data over 70 GB'sI had received numerous appreciation during the project duration from Customer & Internal Management. Show less
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Graduate Management TraineeTata Consultancy Services Oct 2008 - Feb 2009Chennai Area, IndiaAlongside attending first Industrial training as Trainee our team was delivering a simulation project which focuses on building real life Credit Card Validation system in Mainframe.It was group project where I wore different hats while Product development went through various SDLC phases.I also represented our Project Defense in front of Business/Unit heads, R&D & HR Executives (Audience size varied from 100-150 people from various Corporate & Business Group)
Gourab Mitra Skills
Gourab Mitra Education Details
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Computer Science
Frequently Asked Questions about Gourab Mitra
What company does Gourab Mitra work for?
Gourab Mitra works for Available On Request
What is Gourab Mitra's role at the current company?
Gourab Mitra's current role is ITSM and SIAM and BSM Solution Architect.
What is Gourab Mitra's email address?
Gourab Mitra's email address is go****@****ryg.com
What schools did Gourab Mitra attend?
Gourab Mitra attended University Of Calcutta.
What are some of Gourab Mitra's interests?
Gourab Mitra has interest in Photography, Psychology, Travel, Mythology.
What skills is Gourab Mitra known for?
Gourab Mitra has skills like Six Sigma, Configuration Management, Excel Reporting And Automation, It Service Management, Requirements Analysis, Release Management, Change Management, Photography, Service Management Process Designer And Consultant, Service Delivery, Software Configuration Management, C++.
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Gourab Mitra
The Only Proven Solution To Detach Your Business Decision From Emotions And Sentiments Is “DataBengaluru1sandvik.com -
Gourab Mitra
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Gourab Mitra
Project Manager | Lean Six Sigma Black Belt | Data-Driven Solutions Architect | Author Of Dual Lives (Partridge India)Pune1iresearchservices.com -
Gourab Mitra
Practicing Chartered Accountant And Investment Banker Serving Various Companies At Board PositionKolkata1rediffmail.com
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