Adrian Mitrea Email & Phone Number

Malta

Bucharest, Romania

- Managing a team of customer service staff, providing support in English and Russian, by email and live chat, that are expected to understand and satisfy their customers' requirements and exceed their expectations if possible- Being involved in staff recruitment, training and appraisals- Helping to develop and implement a customer service policy for the entire organization- Finding and implementing specific external software platforms (email and live chat) and finding ways to measure customer satisfaction and improve services- Communicating courteously with customers by email or on live chat to investigate and solve their problems, which may be complex or long-standing issues that have been passed on by customer service assistants, complaints or any major incident, such as a security issue- Issuing refunds or compensations to customers- Keeping accurate records of discussions with customers- Developing feedback and complaints procedures for customers and addressing improvement suggestions to superiors- Writing reports, analyzing the level of customer service the team is delivering- Meeting with managers to report on team's activities and to discuss possible improvements to customer service- Improving customer service procedures, documentation and standards- Providing specifications for improvement of internal software platforms- Learning about organization's products and services and keeping up to date with changes- Keeping ahead of developments in customer service by reading books and recent relevant articles on internet

Bucharest, Romania

- Taking over the operations from previous owners- Increasing the portfolio of affiliate partners and helping them achieve better performances- Monitoring and administration of the customer's activities and transactions to meet security standards with regards to fraud prevention and financial risk evaluation- Collaborating to creation of email marketing campaigns- Coordinating customer support activities

Bucharest, Romania

Coordination and direct involvement in operational and communication specific online gaming activities with the aim to maintain and improve the current clients and affiliate partners portfolio:- affiliates management- sending marketing emails- customer service- gaming operations

Bucharest, Romania

- Assisting and helping customers by providing information about products and services- Solving or addressing complaints or problems reported by customers