Nitin Mittal Email & Phone Number

United States

Menlo Park, Ca, Us

• Manages the client-facing enterprise software delivery of $7 Million+ average TCV• Project planning, functional/technical specifications, scope definition, delivery milestones, project budget, status meetings/reports, and project resourcing. • Project Leader for project resources performing technical client CRM data/interface mapping, contact center data analytics KPI reporting, documentation of business operational processes and creation of business/technical requirements for Genesys Cloud Software Solution implementations. • Additional internal and external project related tasks managed include functional software configuration, performing functional software training, testing and test case creation for business, operational and IT stakeholders.• Responsible for the continued success of customer engagements and the maintenance and expansion of existing customer install bases. • Interfaces with senior leadership teams to ensure strategic alignment of client goals with the portfolio of services provided. • Established business process and communication models to improve execution and support of critical initiatives and ongoing operations. • Manages team of high performing professionals. Consistently provides world class representation of company capabilities while successfully advocating on behalf of customers to continuously improve the solutions provided and overall customer satisfaction.

Belmont, Ca, Us

• Collaborating with RingCentral sales, pre-sales, training, and support teams to seek to understand the customers’ needs, their business, how success is defined, and ensure that implementations exceeding expectations in developing and delivering customer outcomes.• Planning, organizing, and managing all phases of a project lifecycle to ensure successful delivery. This includes developing and managing project governance plans, project schedules, team goals, project milestones, budgets, and defining success criteria.• Managing engagement goals and leads teams to achieve customers’ business outcomes by managing issues, risks, decisions, dependencies, and action items.• Responsible for working with stakeholders to amend the contractual scope, financials, and expected timeline• Holding internal and external teams accountable, redirecting when needed, and managing customer expectations throughout the engagement.• Working effectively in a dynamic environment with changing priorities• Ensuring RingCentral, Nice CXone , and Partner teams meet or exceed customer business objectives• Leading individuals, teams or multiple groups to analyze project goals, create plans to achieve those goals, and then guiding project team members, customer stakeholders/SMEs, and potentially other third parties to achieve those goals while understanding the customer environment and addressing any limitations to execution.• Making decisions guided by policies, procedures, and business plans with limited guidance.• Applying business and financial acumen to achieve measurable business results for customer success.• Applying strategic thinking to create and execute a plan to achieve project goals tied to customer business outcomes.• Interacting with various customers and internal RingCentral stakeholders which consists of senior leadership teams (C-level execs, SVP/VP, Directors) and project-level resources such as SMEs

Belmont, Ca, Us

• Implementing client-facing projects of CPaaS, UCaaS, CCaaS, SaaS, video conferencing solutions for AMER, EMEA, APAC region.• Focused on integrating RingCentral solutions within client operations.• Expert level client interactions to understand all requirements, and translation of those requirements into an optimal client outcome.• Proven skills architecting, consulting and implementing cloud solutions for Contact Center and Unified Communications to address complex business issues.• Strong technical background, excellent IT skills, process design experience and possess the ability to develop a unified architectural vision.• Delivering embedded cloud solutions with Single Sign-On, Active Directory, Salesforce, and Data Analytics integration.• Provide domain expertise in the areas of application development, customer engagement applications, cloud technology infrastructure, business process management.• Requirements discovery and analysis, formulation of solution context, identification of solution alternatives and their assessment, technology selection, and design configuration.• Manage external service providers to deliver key elements of operations, service, and support• Manage service-related problems across multiple teams including architecture, engineering, operations, service desk, and external service providers.

Product Management Specialisation, Product Management

Master Of Business Administration - Mba, Business Administration And Management, General