Nitin Mittal Email & Phone Number

United States

Menlo Park, CA, US

• Manages the client-facing enterprise software delivery of $7 Million+ average TCV
• Project planning, functional/technical specifications, scope definition, delivery milestones, project budget, status meetings/reports, and project resourcing.
• Project Leader for project resources performing technical client CRM data/interface mapping, contact center data analytics KPI reporting, documentation of business operational processes and creation of.
• Additional internal and external project related tasks managed include functional software configuration, performing functional software training, testing and test case creation for business, operational and IT.
• Responsible for the continued success of customer engagements and the maintenance and expansion of existing customer install bases.
• Interfaces with senior leadership teams to ensure strategic alignment of client goals with the portfolio of services provided.

Belmont, CA, US

• Collaborating with RingCentral sales, pre-sales, training, and support teams to seek to understand the customers’ needs, their business, how success is defined, and ensure that implementations exceeding expectations in.
• Planning, organizing, and managing all phases of a project lifecycle to ensure successful delivery. This includes developing and managing project governance plans, project schedules, team goals, project milestones.
• Managing engagement goals and leads teams to achieve customers’ business outcomes by managing issues, risks, decisions, dependencies, and action items.
• Responsible for working with stakeholders to amend the contractual scope, financials, and expected timeline
• Holding internal and external teams accountable, redirecting when needed, and managing customer expectations throughout the engagement.
• Working effectively in a dynamic environment with changing priorities

Belmont, CA, US

• Implementing client-facing projects of CPaaS, UCaaS, CCaaS, SaaS, video conferencing solutions for AMER, EMEA, APAC region.
• Focused on integrating RingCentral solutions within client operations.
• Expert level client interactions to understand all requirements, and translation of those requirements into an optimal client outcome.
• Proven skills architecting, consulting and implementing cloud solutions for Contact Center and Unified Communications to address complex business issues.
• Strong technical background, excellent IT skills, process design experience and possess the ability to develop a unified architectural vision.
• Delivering embedded cloud solutions with Single Sign-On, Active Directory, Salesforce, and Data Analytics integration.

Product Management Specialisation, Product Management

Master Of Business Administration - Mba, Business Administration And Management, General