Mitva Tiwari Email & Phone Number

Greater Calgary Metropolitan Area

• Responsible for developing and implementing design strategies that align with the company's vision and goals. Working closely with the Product Managers, and other key stakeholders, I collaborate in building the strategy and road map for our products.• Conducting UX research to understand the pain points of our users and their businesses, and integrating feedback to gain insights. This process helps me identify opportunities to improve our products and ensures that our designs meet users' needs and expectations.• Working closely with the engineering team to understand the constraints and potential risks of the system, and then iterate to build and ship high-quality designs. This ensures that our designs are not only visually appealing but also functional and that they can be implemented efficiently and effectively.• Committed to creating top-quality designs that help our users achieve their goals and drive Helcim's success.

Calgary, Alberta, Canada

Utilized strong communication and customer service skills to provide tailored financial advice and education to customers regarding banking products and services.• Leveraged user research and empathy skills to understand customer needs and pain points, and provide personalized solutions to meet their financial goals.• Educated customers on emerging digital banking trends, including mobile, ATM, and online banking, to build confidence and promote adoption.• Collaborated with cross-functional teams to identify opportunities for improving the customer experience, and provided recommendations for design solutions that address customer needs and pain points.• Contributed to a positive and equitable work environment by promoting team effectiveness, participating in personal performance development, and sharing industry knowledge to achieve common objectives.

• Completed a 9-month UX design program at Springboard, collaborating with cross-functional teams on 3 capstone projects.• Designed and shipped a goal-tracking feature for the Deeply meditation app through user research, problem identification, and low/high-fidelity prototyping.• Led the design of a subscription tracker mobile app for iOS devices as a researcher, UX, and UI designer, delivering a high-fidelity prototype based on in-depth research and surveys.• Delivered a new feature for the Gram City app to help customers discover unique photo-op locations nearby through a five-day design sprint resulting in high-fidelity prototypes.• Demonstrated user-centred design approach, strong collaboration skills, and ability to deliver high-quality design solutions in all projects.

Education record

Courses : AI for Designers (Feb 2024) Human-Computer Interaction: The Foundations of UX Design (Feb 2024) Design for the 21st Century.

Ux / Ui Design Bootcamp

Learned and implemented human-centred design principles on five in-depth projects in nine months Bootcamp program. Discover more about my.

Post Baccalaureate Diploma, Marketing

Bachelor’S Degree, Business/Commerce, General, First Class