Michelle Willard Email & Phone Number

San Diego, CA, US

San Diego, California, United States

Team Management & Support:-Oversee direct reports, managing resources, schedules, vacations, and other administrative tasks.-Lead new employee onboarding, ensuring all team members are well-resourced and trained.-Actively participate in the hiring process, from interviewing to final candidate selection.-Conduct annual performance reviews, set team goals.

San Diego, California

• Design, support, administration, configuration, and development of Office 365 components, including Teams, SharePoint, Groups, and Planner.
• Technical lead for client engagements.
• Act as a trusted adviser to clients to help chart a long-term strategy around Office 365 technologies.
• Act as key resource for Office 365 migrations; advise and implement best practices for configuring SharePoint information architecture, governance and security models.
• Identify opportunities for process improvement, evaluate current and emerging SharePoint and Office 365technologies and practices; recommend solutions and best practices to customers
• Provide advanced SharePoint/Office 365 operational support for Klarinet’s Support Team.

San Diego County, California, United States

• Design, support, administration, configuration, and development of Office 365 components, including Teams, SharePoint, Groups, and Planner.
• Technical lead for client engagements.
• Act as a “trusted advisor” to clients to help chart a long-term strategy around Office 365 technologies.
• Act as key resource for Office 365 migrations; advise and implement best practices for configuring SharePoint information architecture, governance and security models.
• Identify opportunities for process improvement, evaluate current and emerging SharePoint and Office 365 technologies and practices; recommend solutions and best practices to both customers and leadership.
• Provide external-facing thought leadership in the form of representing the Firm and presenting at industry and community events, and publishing content on behalf of the firm.

San Diego, California

· Build relationships with local educational institutions, small to medium size businesses (SMB), and non-profit organizations through direct engagement in-store and offsite· Evangelize product offerings and cross platform ecosystem integration through selling motions end-to-end and direct partnerships that build on increased utilization with devices (SMB).

Fashion Valley Mall

-As People manager I am responsible for consistency with daily operations in store including but limited to Time and Attendance, and HR audits. -I lead by example by maintaining my level of product and sales knowledge and delivering customer experiences that meet or exceed company standards.-Have complete accountability for store operations and management.

Greater San Diego Area

-Drove experiences and sales as a leader on the sales floor, while also ensuring that each team member is up to date on current store initiatives and focus.-Trained new and existing employees on devices, services, and Microsoft Store culture.-Delivered and tracked training initiatives throughout the store, ensuring all content is delivered and staff is.

Mission Viejo, California

-Prioritized consistency and accuracy with store procedures while emphasizing the customer experience-Troubleshoot customer issues and deliver a genuine solution for each customer.-Communicated technology products and services in a way that can be understood.-Standardized a clean and organized work environment.-Managed and lead my peers through.

San Jose, California

-Maintained in Store demo product and experiences.-Developed a team and lead overnights for product refreshes.-Provided Sales and Customer Service support, was able to help customers understand technology and help them find the solution that was right for them.