Team Management & Support:-Oversee direct reports, managing resources, schedules, vacations, and other administrative tasks.-Lead new employee onboarding, ensuring all team members are well-resourced and trained.-Actively participate in the hiring process, from interviewing to final candidate selection.-Conduct annual performance reviews, set team goals, and provide continuous feedback.Client & Technical Engagement:-Design and manage the administration, configuration, and development of Office 365 components.-Lead project and technical aspects of client engagements as a Project & Technical Lead.-Serve as a trusted advisor for clients, developing long-term strategies around Office 365 technologies.-Key resource for Office 365 migrations, advising on SharePoint architecture, governance, and security.Internal Processes & Mentorship:-Provide mentorship and guidance within the Solution Delivery & Support Department.-Identify and implement process improvements internally.-Evaluate and recommend new Microsoft 365 technologies and practices.Thought Leadership & Representation:-Represent the firm at industry events, presenting and showcasing expertise.-Publish content to establish thought leadership in the domain.

• Design, support, administration, configuration, and development of Office 365 components, including Teams, SharePoint, Groups, and Planner.• Technical lead for client engagements.• Act as a trusted adviser to clients to help chart a long-term strategy around Office 365 technologies.• Act as key resource for Office 365 migrations; advise and implement best practices for configuring SharePoint information architecture, governance and security models.• Identify opportunities for process improvement, evaluate current and emerging SharePoint and Office 365technologies and practices; recommend solutions and best practices to customers • Provide advanced SharePoint/Office 365 operational support for Klarinet’s Support Team.• Support third party software and periodic maintenance to include troubleshooting, installation and upgrades.• Troubleshoot advanced issues with solutions and technology; escalate to appropriate resources when needed.

• Design, support, administration, configuration, and development of Office 365 components, including Teams, SharePoint, Groups, and Planner.• Technical lead for client engagements.• Act as a “trusted advisor” to clients to help chart a long-term strategy around Office 365 technologies.• Act as key resource for Office 365 migrations; advise and implement best practices for configuring SharePoint information architecture, governance and security models.• Identify opportunities for process improvement, evaluate current and emerging SharePoint and Office 365 technologies and practices; recommend solutions and best practices to both customers and leadership.• Provide external-facing thought leadership in the form of representing the Firm and presenting at industry and community events, and publishing content on behalf of the firm.• Provide advanced SharePoint/Office 365 operational support for Klarinet’s Support Team.• Support third party software and periodic maintenance to include troubleshooting, installation and upgrades.• Troubleshoot advanced issues with solutions and technology; escalate to appropriate resources when needed.

· Build relationships with local educational institutions, small to medium size businesses (SMB), and non-profit organizations through direct engagement in-store and offsite· Evangelize product offerings and cross platform ecosystem integration through selling motions end-to-end and direct partnerships that build on increased utilization with devices (SMB) customers own and love· Effectively respond to changing in-store environment, circumstances, and situations· Ability to thrive in dynamic end-to-end direct selling situations· Proactively respond and engage in efforts and sales activities that promote local business connectivity and solutions· Tenaciously pursues positive outcomes by using effective approaches to drive lead generation and sales results empowering our customers to achieve more· Takes responsibility in delivering on commitments and seeks positive results that benefit the utilization of store resources and teams· Maintain a consistent operational workflow of day to day activities with CRM utilization that delivers effective and sustainable long term client relationships

-As People manager I am responsible for consistency with daily operations in store including but limited to Time and Attendance, and HR audits. -I lead by example by maintaining my level of product and sales knowledge and delivering customer experiences that meet or exceed company standards.-Have complete accountability for store operations and management in the absence of a store manager.-Manage and coach a great team of associates with over 30 direct reports.-Deliver on the floor coaching and feedback to team members consistently, lending to development opportunities in Microsoft. -Drive sales through building good habits on the sales floor and living in the details. -Partner regularly with our training team to analyze current trends, in order to impalement training for team and individual development.-Exercise the ability to make decisive decisions while ensuring the customer experience mets and exceeds company standards.-Maintain a high level of Microsoft product knowledge, including software, hardware and services.

-Drove experiences and sales as a leader on the sales floor, while also ensuring that each team member is up to date on current store initiatives and focus.-Trained new and existing employees on devices, services, and Microsoft Store culture.-Delivered and tracked training initiatives throughout the store, ensuring all content is delivered and staff is current on training.-Analyzed sales and trends, to lend to training in areas for the team and individuals.-Communicated effectively with my team on currently store results in customer experiences, and personal sales.-Support and encourage development in store with consistent and ongoing feed forward with team members.-Stayed current with an exceptional level of product knowledge for all Microsoft products including services, software, and hardware.

-Prioritized consistency and accuracy with store procedures while emphasizing the customer experience-Troubleshoot customer issues and deliver a genuine solution for each customer.-Communicated technology products and services in a way that can be understood.-Standardized a clean and organized work environment.-Managed and lead my peers through organization and delegation in our role-Challenged team members to improve accuracy in paperwork and store experience

-Maintained in Store demo product and experiences.-Developed a team and lead overnights for product refreshes.-Provided Sales and Customer Service support, was able to help customers understand technology and help them find the solution that was right for them.