Daily support of live Epic HB production environmentAreas of focus include:- CDM and Charging- Late Charges- Specialty Workflows (Research & Corporate Billing, Transplant, Lab)

•Served as Senior Consultant to the HB team on a double upgrade project from Epic 2010 to Epic 2014•Split time 50/50 between production support and upgrade activities (build and test of Nova Note updates)•Main areas of focus were: Charge Router Profile (UCP, VCT, VCS, CER), Patient Statements (Smarttext and Batch Jobs), Reporting Workbench Reports (HRX, RPT)•Charge Router Related Accomplishments:•Built Cost Center Assignment for a new department using the router instead of the CCAT because of shared procedures and limitations related to login department•Built Actions to assist in identifying ESRD related medications for Willow to ensure the proper modifiers were added•Assisted in the transition away from HARs being created in the router to the new Epic-recommended Prelude functionality•Patient Statement Related Accomplishments:•Managed the transition away from in-house Self Pay Follow-up to the use of an outside vendor. This involved the creation of a System Action, various supporting rules, Billing Activities, Category List Reasons, and the duplication of an Extract and supporting batch jobs to send the appropriate accounts on a weekly basis•Assisted in the implementation of the Enterprise Statement Smoothing Utility to resolve unpredictable spikes in the statement volume being sent to our vendor•Built improvements into the smart links that were generating dunning messages and updated the supporting rules•Implemented numerous Nova Note enhancements to improve the readability of the statements•Reporting Workbench Related Accomplishments:•Fulfilled numerous new report requests through the customization of both Application and Reporting Workbench reports•Updated reports and report templates in accordance with Nova Note enhancements•Configured and tested new report templates made available through the upgrade to 2012 and 2014•Served as liaison to Crystal Report writing team to assist with any upgrade or production support related reque

• Served as Go-live Site Lead, managing 10 contractors in the support of Clinical staff for the 3 weeks following an Epic Ambulatory Go-live • Completed 40 hours of Ambulatory workflow training • Provided "at-the-elbow" support for Providers, Nurses, MAs, Radiology Techs, and Front Desk staff• Supported and Troubled-shot workflows for Lab, Radiology, OBGYN, Ophthalmology, Peds, and various rotating Specialties including the logging and tracking of issue tickets through regular communication with the Command Center • Served as main point of contact between Medical Office Administration and Sagacious Project Management team • Escalated high priority issues to Management via daily check-in calls • Managed team of 10 contractors, evaluating the daily distribution of support throughout the clinic, relaying feedback from providers, facilitating End of Day team meetings, communicating daily areas of focus, distributing tip sheets and other helpful documentation, and logging my team's daily hours and expenses

• Served as Project Manager alongside an experienced management team including both the Senior Director and Director of EHR Financial Applications, Manager of Revenue Cycle Optimization & Analytics, and Manager of Revenue & Charge Services • Developed a Project Plan from scratch which encompassed 11 separate projects, 6 of which went live during my time with the team• Acted as Resource Pool Owner for my team, managing capacity, fulfilling demand for resources, and forecasting work efforts • Created and managed a shared calendar or ‘Availability Matrix’ for the entire team, which was integrated into the project plan, documenting onsite time, vacation, and remote work responsibilities to highlight and plan ahead for overlapping commitments• Designed PowerPoint presentations for the Senior Director for use at “Go/No-Go” meetings with Executive leadership • Organized all logistics surrounding Go-live support including hotels, car pools & shuttles, Command Center schedules, meeting room reservations, workspace & hardware requirements, and a “Need to Know” quick sheet for the team• Facilitated daily calls during Go-live to drive resolution of defects through the QC tool, including a daily presentation to the implementation team and facility of charts & graphs tracking our progress

I am Epic certified in Hospital Billing, My Chart, and Reporting. I recently completed a Revenue Cycle Add on Implementation. My areas of emphasis are Training, CDM, Revenue Cycle Readiness, and Testing Coordination. I also excel in the early stages of a project in Validation and the facilitation of decision making sessions.

• Distilled the contents of complex, technically written reference guides into reader-friendly Product Briefs, highly animated presentations, and easy-to-follow diagrams with a focus on value proposition and both internal and external education• Actively participated in critique workshops and presentation practice-runs to assist in the finalization of educational materials • Audited, updated and maintained blogs and supporting materials for each software module which served as both a hub for educational materials and a central point of discussion between internal employees and external customers

• Hosted and mediated discovery meetings with newly converting customers to uncover needs, answer questions and assign and manage tasks with a goal of achieving extremely time-sensitive ‘Go-live’ deadlines• Conducted on-site and webinar style customer training classes and provided on-going customer support for a proprietary on-line order management website at RR Donnelley• Led training efforts of new inside sales representatives to help manage day-to-day customer communication in revenue share program • Challenged with reviving a slumping program, which supplied a revenue share to the largest customer in the office• Conducted an internal audit and analytical evaluation of the program as a basis on which to build strategy for the future • Implemented program upgrades based on analysis including the customization and launch of an online procurement tool • Negotiated sponsorships, planned yearly themes and staffed booth at annual Client Conferences as a channel for reaching new prospects and educating customers about new product offerings• Built and maintained custom spreadsheets for use in ongoing analysis of program results and data-driven decision making

• Navigated multiple change management initiatives by embracing a new culture and prospering through two corporate mergers • Adapted meeting plans and communication strategy to adjust to individual customer learning styles and personality types• Took full advantage of available company training in areas of Product Knowledge, Selling Skills, and Account Strategy