Mrityunjay Kumar Email & Phone Number

Pimpri-Chinchwad, Mh, In

Pune, Maharashtra, India

Oversee workflow of IT Technical Staff at domestic locations to ensure tickets are worked on within the specified timelines.Manage and execute IT Projects across global locations.Design & deliver solutions to improvise user experience and make the company’s infrastructure secure.Constantly analyze of day-to-day operations of the business, speak with business users tounderstand their specific needs and how can those be accommodated.Manage the budget of the IT Infrastructure team efficiently. Take care of all yearly renewalsand purchases.Make sure deadlines are met 100% of the time along with making sure project goals are being met ontime and with the highest accuracy.

Pune, Maharashtra, India

Managing Deployment of all new Hardware including Servers, Storage, Routers, Switches andFirewalls.Managing O365 Admin portal, managing licenses, shared mailboxes, security and auditing ofshare point.Managing Virtual Machines, their hardware allocations, modifications upgrades to memory,CPU and drives.esponsible for upgradation of vSphere ESXi from 6.0 to 6.5 and 6.5 to 6.7 of hosts acrossmultiple locations around the world.Managing backups of all physical and virtual machines on Unitrends backup Appliance, runningfailed backups manually.Managing Atlassian applications such as Jira, Confluence, Bitbucket and Source Control.Managing L1 switching and routing, assigning VLAN ID’s to physical ports, getting theirconfiguration.Managing the overall network across the organization starting from the end user’s physical portto the last mile.Managing Checkpoint Firewall ver. 80.10 and 80.30, checking and updating NAT settings alongwith checking and deploying policies.Managing Site to Site VPN networks around the globe across multiple offices, resetting andtroubleshooting them as required.Oversaw the whole deployment of Work from Home post employees got their hardware andthey were made ready to work properly.Coordinated with the Concerned SEZ and other authorities to make sure everything is beingdone along with the stipulated rules and regulations.Maintaining Inventory all hardware, software and IT accessories in the organization along withresponsibility of backfilling of regular items.Managing Vendors, purchases needed for the organization along with coordinating with theFinance and Admin team for smooth transactions.Managed various in-house applications such as Controller+, Retail Pro, Update Controller, SmartAdmin, IBM Cognos etc.Coordinating with various UA Stores’ employees across USA over phone to fix their issuesinstantly via remote.Writing, editing, and revising training manuals for new and updated in house tools, softwareand hardware

Pune Area, India

First Point of Contact for all technical queries, performing troubleshooting remotely andphysically and fix the problem within the stipulated time.Run reports regularly to oversee the overall performance of the helpdesk team and ensureproper resolution of issues and problems.Training other staff members on troubleshooting and diagnosing problems.Planning and Deploying patches and updates across organization remotely and physically.Managing Onboarding of new users along with hardware allocation license assignments etc.

Pune Area, India

Support all users working on Apple Devices including MacBook, iMac and iPad.Ensuring user queries or issues are captured, validated, and triaged for further processing.Maintain networking and file sharing across all computers and users.Maintaining network connectivity with windows server.Performing remote troubleshooting through diagnostic techniques and pertinent questionsRedirect unresolved issues to the next level of support personnelEnsure smooth running of ERP Software and troubleshooting across devices.Perform daily backup operations, ensuring all required file systems and system data are successfully backed up to the appropriate media, recovery tapes or disks are created, and media is recycled and sent off site as necessary.Ensuring improvement of the two previous processes through analysis, reviews, and reporting,as well as through automation, competence building, knowledge sharing and other organizational changes.Maintain technical documentation and service catalogue on installation of software, configuration of hardware and problem troubleshooting

Pune, Maharashtra, India

Support LANs, WANs, network segments, Internet, and intranet systems.Maintain system efficiency.Ensure design of system allows all components to work properly together.Troubleshoot problems reported by users.Make recommendations for future upgrades.Maintain network and system security.Monitor networks to ensure security and availability to specific users

Pune, Maharashtra, India

Responsible for the deployment and maintenance of Apple hardware at client side whichincluded Mac Book Pro’s, iMac’s, Mac Mini etc.Responsible for the handling of all basic chip level repairing of Apple Deices as well as non-Appledevices such as Dell, Hp, Sony etc.Responsible for doing the Quality Check of Apple devices in Pune Technical Repair Centre (TRC)Responsible for doing on-site repairing of Apple devices including installation, basic disassembling.Responsible for handling all the calls of customers in Pune PMC area regarding ComputerHardware & Software related queries.Responsible for the handling of ticketing tool and making sure all accurate data is entered alongwith the issues, SLA given etc.Managing in House Tools related to hardware and software and making sure everyone is ablework smoothly without any issues.Responsible for doing the Quality Check of Apple devices in Pune TRC.Responsible for doing on-site repairing of Apple devices including installation, basic disassembling.