Responsible for the deployment, administration, monitoring and backup of Stemcell's on premise and cloud based infrastructure, storage and SAAS platforms. Specializing heavily in Amazon Web Services and the automation of data movement between platforms using scripted API calls and Okta flows.

Responsible for the desktop and remote support of Group zed's Vancouver, Calgary and Toronto offices including all users, servers and networking hardware. Also provides support and administration of Group zed's external customer Amazon Web Services cloud environments. Admin duties include management and support of:• AD, DHCP, DNS, VPN, FTP, Sharepoint, RemoteApp and Exchange 2010/365• MS Win7, Win8.1, Win10, Server 2008R2, Server 2012 and Server 2012R2 • Physical servers, printers, SAN storage and tape backup hardware• 3Comm/HP switches, Sonicwall firewall and WIFI AP networking hardware• Multi site VMWare vCenter server and virtual server configuration and deployments • Shoretel VOIP phone system and iOS/Android mobile devices• Trend Micro and Symantec EP antivirus and BackupExec software• Amazon Web Services cloud server configuration, maintenance and support including MS Server OS and SQL Server support for company and external customer environments• Basic SQL and Windows/Powershell scripting • Vendor hardware ordering and warranty processing for Canadian offices• Zendesk ticket queue managerCompleted projects:• Redevelopment of VMWare ESXi server infrastructure & vSphere environment• Implementation of Microsoft WDS + MDT imaging/deployment server • Implementation of CentOS7 Nagios + Check_MK monitoring server• Installation of new Vancouver networking hardware and cut over to new Internet and Domain

Member of IT team responsible for the level 2 desktop support of the EA Burnaby Campus of 1500+ users.Support duties include:• High end PC hardware and software troubleshooting, upgrades and imaging• Administration of Active Directory• Administration of Cisco VOIP phone system• Administration and troubleshooting of network printers and plotters• Software and applications support including VPN • Development console support – Sony and Microsoft • Creation of instructional guides for Development Kit recovery processes• RMA/warranty of PC components and consoles• Inventory management of IT assets

• Teaching of beginner to advanced snowboarding lessons• Teaching of terrain park lessons• Zipline Guide (1 Summer)

• Teaching of beginner to advanced snowboarding lessons• Teaching of terrain park lessons

• L1 support for IT requests and faults for corporate and school sectors • Configured OS and applications for server and desktop environments • Active Directory administration and Exchange support• Network support for wired/WIFI connected PCs & VPN• Network printing and scanning support• Support for in house developed D.E.T software packages• Maintenance of IT Support knowledge base • Maintaining ITIL and SLA compliance

• L1 IT support for corporate and railway stations and depots• Operating system and application configuration• Active Directory user profile administrator• Exchange and SMS support• Printing and scanning support• IT support knowledgebase maintenance

Repair of PC system hardware and operating systemsAssembly and QA testing of desktop/server systemsMalware and virus removal