Matthew Baillie Email & Phone Number

Morristown, Nj

Serve as a knowledgeable and proactive contact for a hospital and facility chain dedicated to high standards and forward thinking.• Investigate matters pertaining to claim status, fee schedules, and billing cycles in order to keep the company running efficiently and prevent hold-ups down the line. • Advise patients and insurance carriers on best course of action to resolve claim errors and/or miscommunications so that all parties involved have an accurate understanding of their respective responsibilities and recourse.• Coach patients with large balances on the options available to them in order to prevent accounts from being sent to collections or to satisfy balances in collections.• Diagnose and resolve problems preventing proper claim submission and compensation, ensuring profitability and limiting write-offs.• Research insurance changes and trends in order to adjust how they are handled on an ongoing basis, ensuring timely submission and correspondence.• Evaluate and resolve coding discrepancies preventing claims from being processed, or causing them to be denied.

Bridgewater, Nj

Went above and beyond to make sure shipments were delivered efficiently and in accordance with high company standards.• Meticulously planned deliveries in accordance with differing priority levels. • Worked closely with multiple vendors to ensure shipping and receiving needs are met in a timely manner. • Drove delivery trucks on various routes with attention to safety procedures and DOT regulations.

Green Brook, Nj

Strengthened company’s core function by serving as primary contact and continuously improvising to overcome obstacles and improve departmental processes. • Demonstrated exemplary leadership in creating innovative ways to greatly increase departmental efficiency and reduce training costs.• Developed, approved, and implemented ongoing adjustments to company policies, adapting to changes within the industry and improving profitability. • Resolved issues arising from discrepancies between doctor requests and established protocols in order to continuously maintain and/or create overwhelmingly positive relationships with top referrers.• Worked with motor vehicle insurance and worker’s compensation companies to verify active claim status and obtain necessary authorizations, simplifying the billing process and preventing unnecessary losses.• Verified and coordinated insurance policy eligibility, coverage, and exam approvals, limiting risks and optimizing revenue. • Scheduled and confirmed appointments for various modalities (MRI, CT, etc.) in a high-volume call center environment.• Collaborated with physicians to obtain lab results, medical implant documents, and prior imaging records ensuring a safe and caring experience for patients.  • Supervised team of six (6) administrators responsible for the following:o Patient interaction.o Patient complaints, billing concerns, questions regarding medical procedures, etc.o Collaboration with accounting department regarding co-payments and prepared paperwork.o Compiling and submittal of necessary documents to insurance carriers.• Independently designed and enacted separate physical filing system to compensate for newly applied government regulations.• Consulted with physicians regarding wet-read/ STAT results, improving the speed and quality of patient care.

Somerville, Nj

Contributed to the company’s success by effectively demonstrating high ambition in capitalizing on leads and closing sales.• Executed need-based analysis to facilitate customer purchase decisions.• Utilized negotiation abilities to generate company profits while preserving value for customers.• Contributed to the management of vehicle inventory by demonstrating high level of detail orientation of available supply vs. consumer demand.• Ensured high customer satisfaction and loyalty through excellent communication and customer service skills, creating good rapport with potential and existing customers.• Conducted preliminary trade in appraisals assessing vehicle mileage, age, condition, and equipment.

Scotch Plains, Nj

Maintained the highest standard of authority and integrity while fulfilling duties and following situation-specific orders.• Organized and adhered to resident and guest lists.• Verified clearance for visitors.• Contacted emergency services when necessary.• Enforced rules and restrictions, communicating their purpose and importance.

Bachelor'S Degree, Business Administration And Sociology

• Additional studies in the American legal system and contract law.

Diploma

Activities and Societies: • Football, wrestling, and track and field. • Jr. Air Force R.O.T.C.