Project Manager - Performed needs analysis with owner(s) & staff to acquire a comprehensive knowledge of their operations.- Led personalized demonstrations on our best fitted solutions to specific hospitality concepts.- Delegated & oversaw menu database builds (SQL) and revised them with every new client.- Installed POS & payment hardware/software abiding by PCI & security standards.- Trained all levels of staff on how to use the product along with best practices.Helpdesk Level 3 Product Support- Managed help desk & resolved thousands of high-level escalations.- Supported over 5,000 clients nationwide using our hardware, software, & payment solutions.- Proficient in several CRM systems and call queue management systems.

Cold-Calling- Reached out to businesses to analyze their business model and the main demographic of their clientele.- Maintained relationships with large amounts of prospects and keep them informed of new products that can be beneficial to their organization.Sales & Quality Assurance- Customized television entertainment packages to the specific needs of the clients.- Accumulated important information that would assist the technician with the install of necessary hardware.- Continued to maintain relationships with clients to ensure they are maximizing the benefits of our services.- Kept clients informed on any new/additional services that may be valuable to their institution.

- Awarded as top three rookie of the year with 60+ total sales.- Perfected maintaining a positive mental state despite all of the rejection that is associated with door to door sales.- Created strong rapport with prospects in a very short amount of time on their doorstep.- Earned enough trust to warrant invitations to enter prospects' homes.- Prescribed specific products to protect vulnerable areas in the home.- Upsold home-automation in addition to security for more than 60% of my clientele.- Guided the customers through the sales process and explained the contract options in depth.- Generated over $600,000 in revenue within six months for NorthStar.

Started at a young age and had the opportunity to learn about the basic innerworkings of the hospitality industry. Held positions as a cashier, barista, host, server, food expediter, and assistant manager.