Marie-Josee (Mj) Christopher Email & Phone Number

Portland, Oregon

Reports to the CFO. Leads complex, highly visible and strategic projects and programs using best practice project and program management methods at an enterprise-level. Works closely with executive sponsors and leads cross-functional teams in defining and executing projects and programs. Teams include leaders and project managers from Software Development, Delivery Operations, Finance, HR, Marketing and Sales.For assigned programs, drives extensive cross-organization collaboration, identifies trade-offs, works across functions and geographies, balances tactical and strategic initiatives, drives decisions, and communicates with executives. •Uses project management best practices (methods, processes, tools) to lead and manage projects and programs. •Helps define new methods and processes where required. •Serves as a role model and mentor for project managers by using best practices in areas such as sponsorship management, project plans, RACI process, status reporting and issue management, change and decision logs, risk management and communications.•Involved with hands-on operational activities where required. Accomplishments•Currently project managing Engie Insight’s Transformation Project. Successfully completed phase 1 of the transformation focused heavily on org design and reorganization. Phase 2 is focused on process improvement initiatives.•Managing the final stage of the Portland office closure which included establishing a temporary work environment for PDX employees at WeWork through the end of the year.•Collaborated and created an enterprise dashboard which tracks KPIs associated with the organization's annual operating plans. •Led peer group in creating and launching Engie Insight's ePMO community of practice framework.•Successfully project managed Engie Insight’s HRIS Implementation (payroll, performance, benefits and 401K).•Successfully project managed rebranding from Ecova to Engie Insight.

Portland, Oregon

(Position eliminated 10/31/16)Reported to the Vice President, Programs. Played a key role as the Organization’s Project Manager on various initiatives. Provided infrastructure that kept stakeholders informed and project teams moving. Responsible for Enhabit’s program and service delivery which included program design, support, forecasting and implementation. Developed and managed annual business operational strategies and operating budget. Provided oversight to project teams ensuring they worked collectively to provide the highest quality customer service experience to the existing residential homes market. Accomplishments• Led the restructuring of Enhabit’s data capture tool from an overburdened Excel Workbook to a user friendly web based interface. • Led Enhabit’s Service Delivery System restructure. This body of work included discovery, design, development, testing and implementation of a new CRM and project management platform in Salesforce.• Co-led Enhabit’s systems infrastructure migration. • Streamlined and implemented standardized project management tools and practices.• Implemented standardized service delivery practices.• Designed and implemented multiple new workflows to expand Enhabit’s product delivery footprint and how best to serve these new products through service delivery.• Implemented workforce restructuring during business downturn while maintaining organizational effectiveness. Cross trained workforce to spread workload and maintain skill redundancy for key positions.

Portland, Oregon

(Position eliminated 10/31/13)Reported to the President. Provided general operations oversight to the office and the service delivery team. Served as the company’s Project Manager for all project work delivered. Managed forecasting, planning, workload management, project scope, budget and contract management. Developed and managed annual business strategies and operating budgets. Directed project teams in providing high quality green building consulting services to the commercial sector. Accomplishments• Provided operational cohesiveness for five years through major management restructuring and economic downturn.• Streamlined the project management team during business downturn while maintaining organizational effectiveness. Cross trained workforce to spread workload and maintain skill redundancy for key positions.• Implemented standardized project management tools and practices.• Standardized service delivery practices to ensure consistency across the company. • Project managed hundreds of projects on time and within budget.

Albi, France & Beaverton, Oregon

(Contract Position)Reported to the Site Director. Hired on contract to review and assess operational and customer service practices of Planar’s European division based in Albi, France. Restructured existing positions and worked with local workforce agencies and legal counsel to rehire employees previously laid off to fill customer service and operational needs. Served as the central point of contact for customer service between Planar’s headquarter based in Beaverton and its European division until the restructuring was completely implemented. Work environment was entirely French.Accomplishments• Identified operational best practices and customer service solutions that could be quickly implemented, maintained and measured. • Implemented SLA solutions that immediately improved customer satisfaction with Planar's EU client base and are still in practice today.• Leveraged my management experience, linguistic skills and cultural knowledge which made me an asset for identifying and relaying critical information to the Site Director and Planar's North American Operations.• Provided vision, leadership and support to multiple levels of management in Albi, France as well as in Beaverton, Oregon.• Implemented successful operational and customer service solutions that are still in place today.

Portland, Oregon

Division Vice President (2005 – 2006)Director of Wireless Operations (2002 – 2005)Director Inbound Operations (1999 – 2001)Call Center Operations Manager (1998 – 1999)Reported to the Regional Vice President. Provided vision, leadership and support to multiple levels of management for eight years. Led the Verizon Wireless Business Unit for four of those eight years as well as during the acquisition of Livebridge Inc. by ACS Inc. a Xerox Company(Now Conduent). Collaborated with multiple department heads to deliver contractual needs and monitor contract compliance throughout the acquisition. Provided strategic and overall management to the Verizon Wireless Business Unit which was made up of five call centers, 1000 front line customer service support representatives and over fifty supervisors, managers and regional managers. The business unit provided Verizon Wireless with primary customer care support for three different geographic locations.Accomplishments• Doubled the business unit’s revenue over a three year period. Positioned the Verizon Wireless Business Unit to be the outsourced vendor of choice for new projects and additional business. Successfully grew multiple service lines which included primary customer care, number portability and BPO services.• Played a key role in building and maintaining the strategic partnership between the company and Verizon Wireless.• Mentored key personnel to promote internal growth opportunities. Played a critical role in the professional development of business unit managers.• Developed and managed annual business strategies and operating budgets. Monitored financial performance and the business unit’s key performance indicators.• Directed and managed the business unit’s Workforce Management Department, which included the implementation of advanced scheduling and forecasting technologies (IEX).

Portland, Oregon

Ottawa, Canada And Portland, Oregon

Bachelor Of Social Sciences, Major In Economics Minor In Business Administration

Project Management Professional Certificate (Pmp)

Completed PMI's PMP Certification Course work.