Maria Judylou Delos Reyes Email & Phone Number

Central Visayas, Philippines

Bedford, Massachusetts, United States

• Receive orders from different customers around the globe. • Enter data or order details in BusinessSystems and coordinate with the CSR counterpart for product manufacturing.• Send confirmation email with shipping details to customers.• Answer order-related queries from customer via email or call.• Email marketing and email management.• CRM Management (HubSpot).• Answer other customer concerns e.g. billing, shipping,returns and disputes.

Cebu, Central Visayas, Philippines

Cebu, Central Visayas, Philippines

Cebu, Central Visayas, Philippines

Work closely with operations to ensure that there is a harmonious relationship amongst the site. Maintains the work structure by updating job requirements and descriptions for all positions, recruiting, and recommending changes.Ensures planning, monitoring, and appraisal of employee work results.Maintains employee compensation and benefits programs. (SSS, HDMF, Phil Health and health insurance, life insurance etc.)Ensures legal compliance by monitoring and implementing applicable company policies and DOLE requirements.Responsible for administrative staff meetings and attends other meetings and seminars. Maintain company organizational charts and the employee directory (201 files).Protects the interests of employer-employees by Company Policies.Oversee all aspects of the administration of the Company.Prepares company activities and programs duly approved by the BOD.Coordinate the purchasing of any office equipment, marketing material, and any other business-related supplies and materials.Handles all information and documents with confidentiality.Handles and facilitates employee discipline. Create and propose benefit designs for employees. Create and propose company policies and procedures. Other tasks may be given from time to time.

Cebu City

Coordinates with the sales managers and salespeople in creating activities or events. Performs product orientation to brokers’ in-house or external venues. Attends to broker’s clients for site tripping, specifics on the product, broader orientation about the company and the product itself.Performs salespeople management and recruitment.Assists in broker network development.Facilitates implementation of marketing plans and activities.Controls salesperson closed sales to be awarded accordingly.Counterchecks and assist the CRS in facilitating documents for the processing and releasing of commission and incentives, and transaction reports to adjust records according to approved modification or amendment of the salespeople.Safe keeps and controls fliers, presentation materials, designs bulletin boards, and other marketing collaterals.Assists in preparing training, exhibits, and other marketing activities. Coordinates with concerned personnel for the accommodation and orderliness in the training room; asks assistance to site admin and maintenance crew for the set-up on exhibits, and coordinates with CRS for marketing activities to assist and prepare the site and other materials needed.Controls all tripping schedules of the tripping driver and salespeople. INGRESS & EGRESSMaintains an updated complete list of ingress and egress equipment and facilities.Manages transition of ingress and egress equipment and facilities for every ingress and egress activity. Make sure that all equipment and facilities are properly accounted.Sets-up ingress equipment and facilities.Performs other duties that may be assigned from time to time.

Cebu City

• Ensure that all direct accounts assigned are fully manned by a contracted 3rd Party manpower agency. Deployment of manpower is in accordance with the OPEX plan, duly approved by the General Manager.• Ensure that each deployed roving store merchandiser are well equipped by product knowledge, modified consignment system, inventory system, product display, BO management, handling customer complaints, and market intelligence reporting system.• Ensure complete cycles of product supply chain are efficiently done. From PRS preparation – computerized purchase order generation, delivery receipt issuance, recording, and reporting of every item delivered. Standard and agreed template of record and report must be followed at all times. Promptness of record updating must be done.• Ensure schedules of countering and issuance of sales invoices must be followed. Exclusive recordings and filing of SI copies must be in the proper order based on the series number.• Ensure that the amount countered be followed up until reflected in the bank passbook. Close coordination with finance shall be exercised. Any variance must be settled promptly. • Ensure that the amount debited must be covered with official collection receipt. Filing of issued receipts must be in proper order. • A reconciliation report between deliveries in a period of time versus collection shall be done regularly. Close coordination with accounting shall be exercised. • To submit required reports as mandated by the General Manager, Accounting and Finance.• To apply modern trade management activities coached and shared by the immediate supervisor.• To do tasks as directed/assigned by the General Manager.

Cebu

Internet and Cable Service Provider - Comcast Account• Actively listen to customers to understand their issues or concerns• Interview clients to gather information useful in providing recommendations and solutions to a technical problem.• Install, configure, and troubleshoot cable, internet and phone systems.• Provide daily technical support services and schedule dispatch when necessary.• Receive customer calls to provide step-by-step guidelines for the resolution of a technical issue• Document and track customer issues using a ticketing system to ensure quick resolution• Explain highly technical details to customers using simple understandable terms• Ensure compliance with service agreements to evade legal issues• Maintain up-to-date knowledge of company products and services• Educate customers on the features of company products/services to minimize technical challenges• Follow-up on customers to ensure their issues are completely resolved• Produce periodic reports of technical support operations to company management.

Dumaguete City

Health Insurance Account – Anthem Blue Cross and Blue Shield• High volume inbound call-center.• Review explanation of benefits and how members’ claims are processed. • Use computerized system for locating documents, checks, and information on current benefit for updates and changes.• Provide up-to-date information to healthcare providers regarding benefits, claims, billing and authorization. • Responsible for maintaining individual and department metrics. • Responsible for assisting and resolving inquiries and problems to ensure customer satisfaction.• Receive and respond to customer complaints.• Provides back-office support.

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