Mark Edwards Email & Phone Number

I specialize in leading the technical configuration and optimization of software solutions, with a focus on facilitating seamless transitions from Windows 10 to Windows 11 within large corporate environments. My expertise ensures smooth system migrations and transitions to the latest IT environments, supporting organizations in adopting cutting-edge technology while maintaining operational efficiency. As a project implementation leader, I provide guidance and support to project teams, fostering success through innovative solutions and meticulous attention to detail.In addition to overseeing project execution, I am responsible for implementing software utilized in lifecycle management processes. By ensuring adherence to industry standards and security protocols, I contribute to the establishment of robust IT infrastructure.My commitment to cultivating strong client relationships and leveraging technical expertise is instrumental in driving contract renewals and sustaining revenue growth. Through proactive collaboration and dedication to client satisfaction, I consistently deliver impactful solutions that meet and exceed expectations.

I partnered closely with a diverse range of clients, both new and established, to thoroughly understand their requirements and business workflows. Leveraging Compleat's software suite, I crafted customized purchase-to-pay solutions aimed at optimizing operational effectiveness and efficiency.I engineered and deployed SQL-based solutions tailored to streamline the entire purchase-to-pay cycle. This included automating processes such as PO approvals, matching invoices with POs, and instructing financial systems to settle approved invoices promptly and accurately.Additionally, I maintained meticulous documentation and managed administrative tasks with precision, ensuring compliance with recognized project management standards and policies. My proactive approach and technical expertise played a key role in driving successful project outcomes and client satisfaction.

Warrington, United Kingdom

During my tenure at SoftCo, I executed enterprise-level SQL projects for both new and existing clients, overseeing all phases from requirement analysis and design to successful completion.I played a pivotal role in contributing to meeting revenue goals for SoftCo’s clientele in the UK and Ireland through strategic support and service enhancements. Additionally, I supported the sales team in pre-sales activities, including understanding client needs and conducting tailored product demonstrations.I delivered onsite implementation and support for SoftCo solutions, ensuring optimal customer satisfaction. Moreover, I conducted technical and user-level training for SoftCo customers, enhancing their understanding and use of the software solutions.

In my role at Basware, I oversaw the end-to-end delivery of several large-scale implementations, coordinating from the sales phase through to completion and subsequent transition to Basware Global Support.I facilitated workshops to capture and understand client business needs, crafting tailored solutions to meet their specific requirements. Additionally, I drafted detailed technical specifications for proposed systems, outlining solution architecture and integration points.Leading a team of consultants, I directed the deployment and testing of solutions, ensuring adherence to project timelines and quality standards. Through collaborative efforts and meticulous attention to detail, my team and I consistently delivered successful outcomes that exceeded client expectations.

During my time at Imscan, I engineered and deployed cutting-edge document management and workflow systems, significantly enhancing data management and operational workflows for our clients.I developed interfaces to facilitate seamless data exchange between Imscan’s workflow systems and a variety of ERP platforms, including SAP, Oracle Financials, CODA, Eclipse, Maconomy, Sage, Navision, and bespoke in-house solutions.Additionally, I created innovative solutions within Imscan's document management software, including automated 2 and 3-way invoice matching to purchase orders and goods receipt notes. These solutions streamlined the invoice processing cycle, improving efficiency and accuracy for our clients.

In my role at Interflex, I deployed the company's access control and time & attendance software across multiple client sites, ensuring secure and efficient operations.I meticulously tailored installations to meet the specific needs of each client, leveraging PL/SQL and SQL scripts for customization purposes.Additionally, I spearheaded the adoption of Crystal Reports to enhance reporting capabilities, both internally and within client implementations. This initiative improved data visualization and streamlined decision-making processes for our stakeholders.

During my time at BSoftB, I played a key role in supporting the deployment of the company's software solutions to meet diverse client needs.I meticulously drafted detailed technical specifications to capture customer requirements and outline the proposed solution architecture, ensuring alignment with client expectations.Utilizing my expertise in PL/SQL and JavaScript, I customized and configured client solutions to enhance functionality and improve user experience, ultimately driving greater value for our clients.

I transitioned into the role of IT Trainer at ICI Paints after initially starting as a Store Manager for one of their Dulux Trade outlets. Leveraging my self-taught IT skills, I moved into the IT department at the company's head office.In this capacity, I was tasked with providing comprehensive IT training to all 130 stores within the organization. This encompassed training on in-house EPOS software as well as common PC software applications such as Lotus Notes and Microsoft Office.