Med Ali Jemai Email & Phone Number

Mégrine, Gouvernorat Ben Arous, Tunisie

Service network management:Definition, implementation & alignment of ASA (Aftersales) strategy in line with BE (Professional tools Emerging Markets) strategy & BE-ASA strategy;Implementing new service offers and business models;Design of the optimal service network for Tunisia;Contracting and certifying external service partners where needed;Define the terms and conditions with these service partners;Drive sales planning of spare parts for a better service level and customer satisfaction;Implementing yearly promotional plan and bonus agreements with service partners;Establishing Bosch Service Center where needed;Implementing digital solutions of service for CSO and service centers;Follow-up training progress for service network (ASC, ASD, BSC);Drive growth of service-in-network share of Bosch power tools in the market;Monitor, improve and review existing Service Network (BSCs and external; service centers) while ensuring Bosch standards of Service and sufficient coverage;Monitor monthly ASA KPIs to ensure customer satisfaction;Warranty and complaints handling;Providing trainings to ASCs / ASDs and audits;Prospection of new ASC and ASD (service network extension);SparePartsBusiness DevelopmentEnabling spare parts distribution outside of service network via all other potential channels: multiples, ecommerce, TT dealers;Identifying potential and preparing offers for target channels, realizing it in close cooperation with ASMs, KUMs, CBD;Tracking, analyzing results in target channels and defining relevant measures;Defining appropriate listing for each of target channel;Supporting sales in important negotiations with customers, educating them, equipping with relevant information for independent performance;#After_Sales_Strategy#New_Service Models#Business_Devolepment #New_Service_Offers#Sales_EBIT_C-Budget#Pricing_Managment#Proftability#Network_Extension#Trainings#Leadership&Team_Management#New_Concept#Digital_Tools#Compliance

Ben Arous, Tunisie

#Quincaillerie#Grand_compte#Target_Group#lndustrial_Solution#Domestics_Solutions

Tunis, Tunisie

Ariana, Tunisie

Tasks: -Calls prospective customers by operating telephone equipment, automatic dialing systems, and other telecommunications technologies . -Influences customers to buy services and merchandise byfollowinga prepared sales talk to give service and product information and price quotations. -Completes orders by recording names, addresses, andpurchases;referring orders for filling. -Keeps equipment operational by following manufacturer'sinstructions and established procedures. -Secures information by completing data base backups. Maintains safe and clean working environment by complying with procedures, rules, and regulations. -Maintains operations by following policies and procedures;reportingneeded changes. -Contributes to team effort by accomplishing related results as needed. Products: - Bouygues Telecom (Telecommunication) - C-discount (E-commerce)

Tasks: - Prospect new customers. - Ensure technical visits - Develop Maintenance reports - Install and ensure preventive maintenance of video surveillance systems - Recovery. Product : - Surveillance Cameras - Alarms

Ariana, Tunisie

Tasks : - Installing and configuring computer hardware, software, systems, networks, printers, and scanners - Monitoring and maintaining computer systems and networks - Responding in a timely manner to service issues and requests - Setting up accounts for new users - Replacing equipment as necessary- Testing new technology - Training and assisting junior staff Product : - HP Imaging and printing products.