Mike Griffin Email & Phone Number

Victor, New York

• Set project objectives and monitors the technical direction of projects through procurement, scheduling, implementation, field team management and site acceptance testing. • Directed projects by analyzing work flow, establishing priorities, developing standards and setting deadlines. • Provided regular and timely updates to customers and the internal team. • Maintained overall project awareness as it relates to revenue, profitability, client satisfaction, activity, and forecasting to align with company goals.

Rochester, New York Area

• Create, develop, manage and deploy new technology solutions across all of DePaul. • Work internally and externally coordinating tasks, creating project plans and schedules as well as ensuring the implementation schedule with General Contractors, Vendors, IT Operations, users, etc.• Participate in required construction and staff meetings.• Project creation & analysis.• Gather customer requirements and coordinating activities during deployment.• Establish and maintain timelines/deadlines.• Coordinate deployment and support hand-off with Operations team.• Maintain and manage cost containment while delivering requirement.• Assist with training and initial support for site staff.• Identify issues and resolutions to mitigate risks.• Identify opportunities for process improvement.• Manage all stages of the project lifecycle from initial requirements to deployment.

Rochester, New York Area

• Project management of IT infrastructure and systems throughout the new construction process as well as any new site acquisitions; involves constant vendor contact/coordination. • Participate in monthly construction meetings discussing data/phone placement and technical items needed specific to each project based on client needs.• Train new staff on current online databases used company-wide, as well as on new hardware/software to help improve efficiency and convenience for their job responsibilities.• Manage helpdesk tickets/projects.• Provide hardware and software support for VOIP phone / Voicemail system, various Printer/Fax machines and User Interface, MS Office and CMS for website edits and Active Directory and Exchange.• Collaborate with our communications department on decisions regarding social media presence, marketing analysis, and web site design.

Rochester, New York Area

• Establish B2B sales via networking events along with increasing brand awareness and relationship building.• Provide regular two-way communication between the client and team to provide strong team representation and set proper client expectations.• Responsible for client communications, customer service, and compliance on client deliverables and revenue.• Establish a social presence via Facebook, Twitter, LinkedIn and providing daily/weekly attention to build interests and fans.

Rochester, New York Area

• Maintained an 84 percent candidate prescreen-to-submittal process with an average of 70 requisitions per week.• Searched for qualified candidates based on their education/experience primarily within the IT/Engineering industry. • Constant collaboration with recruiters in placing candidates per client specifications/requirements.• Screened candidates daily via phone and email conversations/follow-ups along with providing resume suggestions and job industry insight.• Involvement with management in processes/procedures pertaining to sourcing/recruiting efforts.

Greater Detroit Area

• Management training for store operations.• Trained new employees the day-to-day operations.• Product placement based on season, quality, and demand; educated customers on the products.

Greater Pittsburgh Area

• Established brand identity including graphic elements and marketing initiatives.• Significantly increased program attendance and revenue with compelling marketing campaigns that reached targeted audiences and increased brand awareness through use of brochures, flyers, displays, emails, frequent customer contact and market research.

Bachelors, Advertising/Business

Activities and Societies: President of the Advertising Club, Advertising Program Student Ambassador, Student of the Quarter - Summer 2006

Associates, Business Administration