Michael Travers Email & Phone Number

Little Egg Harbor, New Jersey, United States

• Actively manage the Voice of Customer Program and vendor relationships for Enterprise Business Unit.
• Implemented companywide platform feature enhancement rollouts based off employee feedback.
• Successfully coordinated RFP and selection of go forward VOC platform with approximately $1M in savings achieved over life of the contract.
• Facilitate improved interdepartmental collaboration focused on Customer Experience.
• Coordinate and manage all technical and reporting aspects of customer feedback and close loop processes.
• Formalized governance of centralized and shared VOC metrics with focus on democratizing customer-driven improvement plans.

King Of Prussia, PA

• Successfully coordinated and launched the company’s continued Six Sigma initiatives; training, annual syllabus creation, team lead coaching and creation of control charts to maintain improvements made.
• Acted as an internal consultant and project manager for several executive level projects that include the launching of new Operations, Marketing and Sales initiatives.
• Effectively assisted seven Six Sigma teams complete all tollgates of DMAIC that resulted in substantial EBITDA improvements & savings.
• Actively managed the Customer Engagement program; vendor management, forum coordination, root cause analysis, web tool management and oversight of cross-departmental satisfaction initiatives.
• Conducted Customer Retention analysis from an operational perspective; root cause analysis of monthly revenue loss to provide actionable findings to improve customer facing processes and reduce churn.
• Regularly performed monthly and quarterly analysis on company-wide Customer Engagement and Satisfaction drivers to provide data driven recommendations for procedural and/or training initiatives.

King Of Prussia, PA

· Dedicated point of contact directly responsible for managing service issues and support needs directly impacting the productivity of an assigned base of customers.· Specialized in disaster recovery solutions in order to ensure account stability and retain the company’s premiere customers.· Acted as a liaison between customers and all departments within.

Harleysville, PA

· Provided a high level of customer service through expeditious and accurate processing of teller transactions. · Supported the Head Teller by assuming supervisory Head Teller responsibilities as designated or as needed. · Achieved personal sales goals and branch objectives. · Conducted telephone sales calls to prospect and/or profile existing customers. ·.

Collegeville, PA

· Effectively planned and taught early childhood phonics and mathematics lessons.· Responsible for the care and welfare of children ages 3 to 5.· Developed varied Montessori style learning activities.

Royersford, PA

· Taught Ninth Grade American History.· Effectively designed and implemented daily lessons, quizzes and exams for Track One and Track Two classes.· Successfully monitored and aided students with IEPs and 504s within mainstreamed class.· Opened and maintained lines of communication with parents, including phone calls, e-mails and conferences.· Conducted.