Specialties: An accomplished professional with proven ability to analyze complex business problems. Experienced in business organizational development, business process improvement, team building, personal and professional development, and pre-hire assessment center design and implementation. A strong leader and effective facilitator and coach with the proven ability to create a results-oriented and customer focused team environment. develop creative solutions, and lead effective, sustainable change.Thirty+ years experience in production and administrative lean transformations. ♦ Spearheaded revenue growth from $57M to $66M in 1 year with op profit increase from $8.8 to $12M. ♦ Manufacturing lead-time reduced 17% in 4 months ♦ 132% increase in sales per associate in 1 year.Successful facilitator and coach in business process improvement, quality management, and team-based problem solving. ♦ Conceived and led organizational changes that drove profit in $150M business from $4.6M to $23M in 18 months ♦ Trained teams and led pre-production Kaizen efforts that reduced new program investment cost by $1.5M. ♦ Reduced program costs by $600K through design and implementation of management system minimizing NVA . ♦ 99% reduction in customer reported defects (parts per million) in 8 months.Innovative problem solver and effective communicator, adept in building teams that deliver superior customer service. ♦ Improved on time delivery (59% to 95%) while reducing warranty cost 78% resulting in $390K savings in 12 months. ♦ Reduced customer disputes from major accounts by 98% in 6 months. ♦ Developed innovative customer agreements with world-wide customers resulting in $100M new revenue.Southwestern Illinois, Cahokia, Illinois – Aviation TechnologyS.M.U. Cox School of Business, Dallas, TX – Business and ManagementCQI Certified Team Leader and Team FacilitatorPublished: 1995 APICS Aerospace and Defense Re-manufacturing Symposium