Mark Mccullagh Email & Phone Number

Glasgow, United Kingdom

• My role is to ensure consumers are protected as the Energy Market goes through unprecedented change by:
• Ensuring the smooth and efficient management of licence applications and revocations, consistent with policy and regulatory developments, and
• Overseeing licence modifications and maintaining an accurate record of change Key responsibilities
• To make robust decisions on licence applications and revocations
• Maintain internal guidance documents
• To be familiar with the licences and relevant modification procedures and pro-actively build knowledge of the licensing process across the organisation

Glasgow, United Kingdom

As of December 2018 my role transferred over to Tech Mahindra as part of a TUPE agreement with Hutchison 3G UK Limited. My role continues as was, and I continue to support Hutchison 3G’s key stakeholders in the Republic of Ireland, this includes Three Ireland colleagues in the Dublin office through to the MVNO partners. Key Responsibilities:Point of.

Glasgow, United Kingdom

My role was to support Hutchison 3G’s key stakeholders in the Republic of Ireland, this includes colleagues in the Dublin office through to our MVNO partners.Key Responsibilities:Point of contact for Wholesale Partner calls and emails regarding service issues, requests and queries. Actively monitoring SLA and KPI performance to minimize.

Glasgow, United Kingdom

My role was to monitor the fixed line voice network to detect and investigate suspected fraudulent misuse of customer’s services. This work was largely be driven by use of the Fraud Management System. Involving the management and prioritisation of objectives around improving the fraud management service.My Key responsibilities were to provide support to.

Glasgow, United Kingdom

I joined Hutchison 3G UK Ltd as part of the start up of the Glasgow Contact Centre 11 months before the customer launch of Three.Prior to launch I was involved in a variety of roles including testing, designing and streamlining of processes, conference calls with directors and product partners in relation to friendly user trials taking place before launch..

Glasgow, United Kingdom

Handled inbound calls on the 100,155, 999, Ex Directory assistance and Blind & Disabled Services. Main role was to deal with 999 Emergency calls, remaining calm and ensuring correct details collected from the caller and getting assistance to them if required. Was also a ‘buddy’ for new colleagues who had just left training.

Education record

Education record