Business Director
London, United Kingdom
* Led a multi-disciplined team of 20+ Digital Specialists, responsible for P&L forecasts, resourcing, contracts and commercials - hitting client business stretch targets and delivering double digital YoY client growth* Managed multiple, complex business and stakeholder accounts, responsible for effective multi-market and multi-platform activations via our UK London hub - using RAID log with my direct reports to mitigate risks* Delivered change management on Elsevier, a key global account at risk - implemented new team structure, strategy and day-to-day project process and documentation improvements to deliver 60%+ client NPS* Led an Award-Winning Training programme for a key client, developing SoW, project plan and managing content and delivery of 13 modules with average 150+ attendees across client’s global network* Key clients worked with include Crucial Technology, ESET Cyber Security, Aviva, Natwest